Customer Service Training
Resume:
Thomas N. Temeyer
Franksville, WI 53126
Providing superior Product/Customer Training and Support. Increasing Customer Value through effective
product support and customer service. Develop long term client relationships through efficient use of all
resources. Deliver exceptional quality for all products.
Professional Work Experience:
T-Pro Services Training/Writing/Illustration/Product Support Services – Nov. 1997 - Present
Produce high quality technical training, writing, illustration and translation services for local companies
allowing them to meet customer and internal needs in a high quality and cost effective manner.
• Developed training program outlines and activities to support client’s internal personnel and programs.
• Trained large numbers on technologically advanced products and systems: Electronic Controller
Communication, System Diagnostics, Software Installation, Transmission, and Hydraulic Systems.
• Developed training, assembly, installation, application and user materials for the following products:
Computer Diagnostic Software/OEM Tools, Diesel Engines, Home Products, Sporting Equipment,
Farm/Construction Equipment, Crushing/Screening Equipment and Power Transmission Equipment.
• Developed installation and user manuals for controller area network diagnostic tool.
• Edited client support materials introducing significantly improved graphic images.
• Created concise line art schematics/diagrams/images to support the materials as required.
• Developed printed sales support materials detailing customer features, benefits and applications.
• Developed and maintained electronically based printed materials for use in technical training programs.
• Provided hardware and software when required to reduce client overhead and operational cost.
Rexworks, Inc. Technical Training, Product Support and Product Service
• Developed complete technical training programs for the compaction, material reduction grinder and concrete
truck mixer body groups.
• Developed simulators for the material reduction grinder control system to provide hands on diagnostic
training in a safe and comfortable environment.
• Developed Owner’s Manual based product support materials for use with customer product deliveries and
internal technical training programs.
• Provided leadership, materials, and support to new training personnel allowing reorganization and expansion
of the training services personnel and department.
• Developed electronically based printed materials for use in customer support and technical training programs.
• Trained customers, dealer technicians, and internal personnel on all Rexworks product lines.
Case IH Service Training Instructor and Engineering Test Technician
• Trained dealer and customer technicians on product technical systems at corporate, dealer, and international
customer locations. Systems covered:
Instrumentation, Electrical, Transmission, and Hydraulic Systems.
• Updated training materials to maintain program integrity.
• Reviewed product materials produced by other departments for completeness and accuracy.
• Tested experimental and preproduction equipment in lab and the field at domestic and international customer
locations.
Education:
BS • Iowa State University • Ag Systems Technology and Farm Management
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