Customer Service Sales

Xavier Rosero

*** ** ***** ***, *** L * FLUSHING, NY 11355

Mobile: 646-***-**** Email: *******@*****.***

WORK EXPERIENCE:

**/**** *******

JACQUET MORET Clothing Mfg.

SALES ASSISTANT/CUSTOER SERVICE

Responsibilities include:

1. Processing of all orders (5 different companies) on a timely manner in order to meet shipping

deadlines.

2. Preparing shipping invoices for accounting

3. Creating shipping reports (ASN) for customers.

4. Working closely with Sales in order to avoid shipping problems.

5. Inspecting all orders for accuracy in order to avoid costly chargeback’s.

6. Researching customer's shipping problems.

7. Ordering office supplies.

Time Warner Cable

1/1999 5/2010

QUALITY CONTROL OPERATOR/customer Service

1. Operated and monitored the operation of all computer operated automation systems, videotape

machines and switching equipment.

2. In charged of monitoring and troubleshooting video on demand hotel system, commercial insertion, and

on demand channels

3. Screened and judged whether program content adheres to rules and regulations governing cable

casting on commercial use channels.

4. Responsible for answering and troubleshooting hotel staff phone calls, producer’s claims & customer

service problems.

CENSUS 2010

5/2009 7/2009

ENUMERAOR

1. Conducted interviews & door to door canvassing in preparation for the 2010 census.

12/1996 12/1997

VOTERS NEWS SERVICE

POLL TAKER

1. Collected election data over phone.

2. Data entry operator.

3. Conducted exit polls during the presidential and state elections.

1

EDUCATION:

Travel Careers International NY,NY Certification 11/2004

STATE UNIVERSITY OF NY AT NEW PALTZ 5/1995

Associates Degree

UNIVERSITY OF SEVILLE SPAIN

Some College Coursework Completed 6/1993

ADDITIONAL INFORMATION:

LANGUAGES English & Spanish

Computer literate: Windows excel. MS word, E mails, I’m extremely self motivated, detail oriented,

responsible, loyal & can take care of several tasks at the same time. I have excellent interpersonal and

follow up skills. Eager to learn and can handle working in a fast paced environment. I enjoy volunteering.

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