Customer Service Manager
Resume:
Christina Cochran
Grove City, Ohio 43123
*******@*****.***
EDUCATION
**/**-**/** *** Technical Institute, Indianapolis, IN
ITT is a private technical college that focuses on hands-on training where I attended
school approximately 5 hours a day, 3 days a week year round. The course consists of approximately
1500 clock hours, of which 50% is in a labor environment.
Maintaining 99.1 % Attendance Rate.
Courses Included, but are not limited to:
> Computers In Technology
> College Math
> Problem Solving
> Composition
> DC Electronics
> Physics
> PC Technology
> Digital Electronics
> Electronic Devices
> Computer Programming
> Networking Concepts
> Control Systems
> Communications Systems
> Microprocessors
> AC Electronics
> Group Dynamics
COMPUTER
SKILLS
> Microsoft Office
> PowerPoint
> Microsoft Word
> Publisher
> Microsoft Excel
> Software Installation
> Hardware Installation
EXPERIENCE
COMPUTER Technicians:
10/12-12/13 Liquidity Services, Inc. Indianapolis, Indiana
The Company receives Merchandise from the stores that customers return. My job consisted of
inspecting computer functionality. Testing each computer and determine if computers had no user data
for resale. If computers had user data I would then send the computer to be wiped of all user data and
windows operating system be reinstalled on the computer.
GSF, Indianapolis, Indiana
Computer technician:
07/11-0/12
Responsible for setting up computers for medical suites and keep them in functioning order. Also
supervising employees for cleaning, Disinfecting, maintaining the common areas, restrooms and the Main
Lobby at St. Francis Medical Suites. Position required great communications with customers to satisfy
what was needed in each individual suite
Kindred Hospital, Indianapolis, IN
Housecleaner Supervisor
4/11-6/12 Responsible for cleaning and sanitizing hospital rooms. Stocking the supplies the doctor and
nurses needed. Most of all bring smiles to the faces to the patients in the hospital.
Salvation Army Stores, Indianapolis, IN
Lead Clerk:
3/10-3/11
Responsible for opening and closing stores, Customer sales, employees and review and enforce
company. Cashier trainer, managing store employee. Job also consisted of excellent communication skills
with customer to make them feel welcomed.
Adams Alacart, Indianapolis IN
Self Contractor Food Sales Truck Driver:
2/5-12/10 Responsible for Sales Relationship with Major Accounts, sale hot and cold food to employees
while on break, training new route drivers. Ordering and restocking trucks inventory.
Hewlett Packard, Indianapolis, IN
Computer Technician:
11/2005 Responsible for hardware and software installation on Computers position requires following
directions for inputting hardware and software in computers for businesses. Inspecting the computers is in
functioning order for cliental.
Emergency Medical Ambulance Service
Dispatcher Indianapolis IN,,
09/99-03/02 Responsible for obtaining critical information from patients that may be highly stressed
and/or in pain. Position required excellent communication skills, constant customer sensitivity,
empathy and patience, which I took great pride in providing consistently met or exceeded the
expectations by focusing on my commitment that patient always was comfortable and perfectly satisfied
with our services. This positive attitude and my willingness to be a team player have contributed to their
continued success.
Canteen Vending, Indianapolis, IN
04/97-07/99 Route Manager: Responsible for all aspects of managing a route where I delivered quality
food for a reasonable price to customers that demanded prompt and courteous service.
> Managing Inventory
> Accountable for over $10,000 a day
> Customer service
> Ordering
Crown Vending plus, Indianapolis, IN
03/96-02/97 Route Manager: Responsible for maintaining a route that included:
> Indiana University-Purdue University Campus
> Indiana University Hospital
> Riley Hospital
> Yellow Freight
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