Technical Support Pvt Ltd

Vivek Anand

Email : acb2ir@r.postjobfree.com

Contact no:+91-779*******

CAREER OBJECTIVE

Intend to build a career with leading corporate of hi-tech

environment with committed & dedicated people, which will help me to

explore myself fully and realize my potential.

WORK EXPERIENCE

Ten month of experience in Technical Support(International Process).

Company Name: Hinduja Global Solutons Pvt Ltd. Bangalore, India.

Position: Technical Support Executive.

Process: SONY (IT) Emails and Chat support.

Working Tools: Log me In (LMI) for chat support and KANA for Email

support.

Notice Period: 60 days (Negotiable)

Work Description:

Basically, I have to troubleshoot the issues of customers related to

Sony VAIO computers and Tablets directly via Email and Chat process.

Issues that I used get is related to networking, hardware and

software (DRIVERS) and Microsoft Windows Operating Systems (Xp, 7,

8) and have to fix the issue via Chat and Email process.

TECHNICAL PROFICIENCY

Operating Systems Windows XP, 7, 8, 8.1

Web Designing HTML, CSS, Java Script

Language Java

Development Object Oriented Programming

Methodology

Awareness Networking, Software Testing, Software

Development Life Cycle

ACADEMIC QUALIFICATIONS

EXAM / DEGREE YEAR NAME OF INSTITUTE UNIVERSITY / PERCENTAGE

BOARD

B.Tech. (I.T.) 2008-20 Roland Institute Biju Patnaik 6.99/10

12 Of University (C.G.P.A)

Technology,Berhamp Of

ur (Odisha) Technology

12th Board 2007 R K S Vidya Mandir C.B.S.E 63.4%

Dhanbad

(Jharkhand)

10th Board 2005 Doon Public School C.B.S.E 61.8%

Dhanbad(Jharkhand)

ACADIMIC PROJECT DETAILS

Project Title Online civilian portal

Platform Java using Oracle 10g as backend

PERSONAL SKILLS

Comprehensive problem solving abilities.

Excellent verbal and written communication skills.

Ability to deal with people diplomatically.

Willingness to learn team facilitator hard worker.

HOBBIES

. Playing chess

. Surfing on internet

. Cooking

ACHIEVEMENTS & EXTRA CURRICULAR

Participated in national level Techno-Management Fest of NIT

Jamshedpur

Participated in Controller-Less Autonomous Robots & Building

Techniques Workshop conducted by ThinkLABS

Participatd in Tech-Fest organized by Gandhi Institute Of Industrial

Technology,Berhampur.

Participated in blood donation camp organized by Roland Institute Of

Technology,Berhampur

Participated in Tech-Fest organized by Roland Institute Of

Technology,Berhampur.

PERSONAL PROFILE

Nationality : Indian

Gender : Male

Date of Birth : 23rd December 1990

Status : Unmarried

Permanent Address: S/O Anirudh Thakur

C/O Suresh Narayan Prasad,HIG-46,Housing Board Colony,

Dhanbad

Jharkhand-826001

Ph. No.077********

Declaration:

I hereby declare that above information is correct to the best of my

knowledge and belief.

Place: Bangalore (Karnataka)

Vivek Anand

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