VP/Director IT Infrastructure/Service Delivery

ALEX KARAMANOGLOU

**** ** *** ***, **** Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

Dear Sir or Madam:

I have a solid track record as a Senior IT Executive, with expertise in large-scale

integrations/infrastructure deployments, customer service, P&L/general management, multi-

site operations, and continuous process improvement.

I thrive in dynamic environments and drive positive change. Please consider:

• Developed and matured the East Florida Service Center, serving over 19,000 users,

reaching 1st place in HCA’s customer service ranking multiple times since beginning

operations, and consistently hit the top 3 among all 16 HCA Client Service Delivery

Centers.

• Increased patient volume by 25%, and reach patient, physician and employee satisfaction

of 87% at Plantation General Hospital as IT Director.

• Significantly raised customer service levels while achieving the highest gain in employee

satisfaction survey results in 10 years.

• Determined strategic technology direction for gfn.com, and helped make it the leading

financial information portal for the gay and lesbian community. This included significant

user-base growth, and platform stability among others.

My ability to lead & influence teams, while engendering loyalty, optimizing productivity and

quality levels, would be a strong asset to your senior management team.

Sincerely,

Alex Karamanoglou

ALEX KARAMANOGLOU

1524 NW 5th Ave, Fort Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

Experience Senior IT executive with solid technical qualifications and a thorough understanding of

international business and complex operational issues. Skilled at creating IT strategies that

Summary

support overall business objectives. Comfortable with demanding, multi-project

environments, where guidance is key. Proven ability to analyze an organization's business

requirements, and develop innovative and cost-effective solutions for increasing revenue and

improving customer service. Skilled at building loyal and proactive teams. Acknowledged as

a decisive and energetic leader, skilled negotiator and excellent communicator. Unparalleled

influencing skills.

Core Strategy Development, Service Delivery/Recovery, Infrastructure, Operations, Telecom,

Mobility, Call Center Operations, Cisco Unified Communications, Vendor

Competencies

Selection/Negotiation, Business Analysis, Enterprise, SDLC, Project Management, Team

and Technology

Building, Continuous Improvement, Healthcare, Meditech, Disaster Recovery, Business

Continuity, Wireless, Business Objects, Apple, Telemedicine, Telehealth, mHealth, Remote

Patient Monitoring, Coaching & Developing Staff, Proven ability to Communicate Proactively.

Developed and matured the East Florida Service Center, serving over 19,000 users, reaching

Achievements

1st place in HCA’s customer service ranking multiple times since beginning operations, and

consistently hit the top 3 among all 16 HCA Client Service Delivery Centers.

Developed support strategy for Plantation General Hospital to help increase patient volume

by 25%, and reach patient, physician and employee satisfaction of 87%. Raised customer

service levels while achieving the highest gain in employee satisfaction survey results in 10

years.

Determined strategic technology direction for gfn.com, and helped make it the leading

financial information portal for the gay and lesbian community. This included significant user-

base growth, and platform stability among others.

Employment Medaris, Inc. Fort Lauderdale, FL 2013 – Present

Consulting

History

HCA, Inc. – East FL Division

Division Director of Client Support Services Fort Lauderdale, FL 2008 – Dec 2012

The HCA East Florida Division is located in Ft. Lauderdale, and encompasses 14 hospitals in

the Southeast Florida and Treasure Coast area in addition to multiple ambulatory surgery and

imaging centers, a supply chain center and an integrated regional laboratory.

• Ushered a new IT Service Model, supporting all infrastructure and software

application projects (over 150 applications) across 14 hospitals in the East Florida

Division.

• Manage a team of 29 direct reports in a 18,000+ node environment supporting over

19,000 employees.

• Reached 1st place in customer service ranking multiple times and have consistently

been in the top 3 among HCA’s 16 Service Desks.

• Developed and matured the East Florida IT Service Center into one of the highest

volume centers in all of HCA.

• Transitioned from a Nortel environment to a VoIP Cisco platform.

ALEX KARAMANOGLOU

1524 NW 5th Ave, Fort Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

HCA, Inc. – Plantation General Hospital

Director of IT, FISO Plantation, FL 2006 – 2008

Plantation General is West Broward’s finest hospital. An HCA facility with 40 years of

excellent service and 276 beds. PGH is a demanding 24x7 environment focusing on

maternity and neonatal services.

• Established service levels raising customer service standing while achieving the

highest gain in employee satisfaction in 10 years.

• Developed and maintained IT strategy, purchasing and all infrastructure and software

projects for Plantation General Hospital.

• Lead a team of 10 direct reports in an 800+ node environment supporting staff

throughout the facility and neighboring buildings.

• Challenged the status quo by implementing an employee and patient communication

system with continually updated information throughout the hospital.

• Served as Facility Information Security Officer in charge of system security updates,

risk assessments and quarterly audits.

• Created and implemented disaster recovery and emergency response procedures.

HCA, Inc. – Aventura Hospital and Medical Center

Asst. Director of IT Aventura, FL 2005 – 2006

Aventura Hospital is the third largest hospital in South Florida. An HCA facility with 450 beds,

two buildings and over 1500 employees, Aventura is a demanding 24x7 environment where

clinical system uptime is critical.

• Coached & developed the team to exceed customer expectations by over delivering

whenever possible.

• Developed and deployed a consistent client service methodology, including client

stratification and resource allocation.

• Established SLAs improving performance metrics for the IT Service Delivery team by

45%.

• Managed a team of 12 direct reports in a 1200+ node environment, supporting 1700

staff throughout the facility and neighboring buildings.

• Responsible for IT purchasing and managing implementation projects.

• Liaison, managing relationships between IT and all other departments, at all levels of

the organization.

Union Bank

Information Systems Manager Sunrise, FL 2004 – 2005

For over 30 years, Union Bank served South Florida's consumer, professional and

commercial business community. Union Bank was acquired by Colonial Bank on 1/28/2005

• Overall responsibility for all aspects of technology services for the corporation

including LAN, WAN, telecommunications, security, desktop computer/system

administration, help desk, and all vendor relationships.

• Responsible for capacity planning, project management, WAN design and

maintenance, and vendor relationship management.

ALEX KARAMANOGLOU

1524 NW 5th Ave, Fort Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

• Lead the execution of various high-visibility projects including a company-wide

implementation of MS Exchange 2003 and Active Directory, among others.

• Created IT department policies and procedures.

• Assisted the CIO in the development of long-term, strategic IT plans.

• Responsible for disaster recovery/business continuity planning.

TerraLycos, Inc.

Information Systems Manager Miami, FL 2001 – 2004

Terra Lycos is a global Internet group, which operates some of the most widely visited

websites in the U.S., Europe, Asia and Latin America, and is the largest access provider in

Spain and Latin America.

• Provided leadership to a large technology organization in TerraLycos. Including the

management of multi-discipline and multi-geographic teams.

• Run day-to-day IS operations in Miami plus assist in the integration of acquired Terra

properties in Latin America.

• Successfully implemented customer service culture as integral part of the help desk

thus radically improving the IS department’s rating within the company.

• Directed the evaluation, acquisition and implementation of new technologies into the

site.

• Managed the consolidation of common systems, services and products including

integration of global e-mail (Lotus Notes).

• Implemented disaster recovery and emergency response procedures.

Aquanima (Formerly ProcuraDigital)

Director of IS Miami/Venezuela/Brasil 2000 – 2001

Aquanima (formerly ProcuraDigital) is the Latin American leader in e-Sourcing and

procurement services.

• Led ERP integration projects in Caracas, Venezuela, interfacing with clients, hiring

and managing the development team as well as evaluating new technologies.

• Functioned as a business process analyst, project manager, facilitator and educator.

• Worked with clients to learn and edit procurement processes and maximize

transaction volume.

• Worked cross functionally on solutions to improve efficiency, schedule, reduce cost

and improve quality.

• Managed client relationships at all levels of the organization.

• Implemented project plans and managed resources for integration efforts.

ActiveAssets

VP of IT Miami, FL 2000

ActiveAssets provides the largest business-to-business online marketplace for the sale of

surplus industrial equipment and corporate assets to Latin American businesses.

• Determined and managed strategic technology direction for ActiveAssets

ALEX KARAMANOGLOU

1524 NW 5th Ave, Fort Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

• Managed the evaluation, implementation, and support for all the company’s office

automation systems including LAN, WAN, telecommunications systems, software,

hardware, and related equipment.

• Planned the telephony integration between ActiveAssets and their Latin American

partners via VOIP facilitating communication to our call center and reduce

telephony costs.

• Responsible for the seamless integration of back and front office operations with in-

house CRM application.

• Negotiated contracts for all technology, communications, and information systems.

• Project manager leading project portfolio and IT development staff.

Gfn.com

CTO New York, NY 1998 – 2000

Gfn.com is the first Internet media company devoted to financial services for the GLBT

community.

• Determined strategic technology direction for gfn.com

• Developed and maintained IT budget.

• Responsible for the architecture and management of IT infrastructure.

• Managed the support for all the company’s internal and external users.

• Implemented incident management and business continuity plans, security standards

and policies.

• Manage all vendor relationships and teams to reach attainable goals on time and

within budget.

SunTrust Bank

Information Systems Manager Miami, FL 1996 – 1998

SunTrust Banks, Inc., with total assets of $179.1 billion, is one of the nation’s largest and

strongest financial holding companies.

• Responsible for the deployment, management and support of the SunTrust systems

in the Miami operations center.

• Coordinated all IT-related projects including leading implementation teams,

documenting status and results, problem resolution and troubleshooting.

• Lead Y2K implementation of new PCs and servers throughout the service center.

• Developed Web applications using Visual Basic to automate product referrals

between departments.

• Responsible for the local implementation and support of internally developed

Telebank application.

• Implemented a fax server solution saving the bank over $500K per year.

Education Florida International University, BS in Management Information Systems – 2006

Florida International University, MBA – Dec 2011

ALEX KARAMANOGLOU

1524 NW 5th Ave, Fort Lauderdale, FL 33311

Cell 954-***-****

E-mail: ********@*****.***

Languages 100% Fluent in Spanish and English

Basic knowledge of French

Other Chair of the South Middle River (Fort Lauderdale) Planning Association, and Board member

of the Bay Harbor Island Association.

Contact this candidate