Customer Service Manager

K r istee T. Des Champs

■ ***-***-

*** ***** *. ****** *****, Largo, MD 20774

**** ■ ********@*****.***

Summary of Qualifications

H ighly qualified administrative support professional with recognized ability to work in fast-paced

environments requiring strong organizational, technical, and interpersonal skills. Highly t rustworthy,

ethical, and discreet; commit ted to excellent customer service. Confident and poised in interactions

w ith individuals at all levels. Detail-oriented and diligent in completing projects; able to multi-task

effectively. Superior capabilities include:

■ Social Media Communications ■ Supply & Property Management

■ Customer Service & Public Relations ■ Congressional Correspondence Tracking

■ Budget Preparation

■ T ravel Logistics & Event Scheduling

■ Computer Operations

■ Data Archiving

Professional Experience

Department of Commerce, NOAA (Contractor) September 2010 – Present

Camp Springs, MD Salary: $53,000 per year

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P rogram Support Specialist

Analyze Sunflower Enterprise System to ensure property accountability. Conduct Annual

P roperty Inventory (API) and ensure 100% property accountability. Recognized for complying

and exceeding property inventory goals.

Serve as the Point of Contact for all t ravel inquiries and arrangements for the Satellite

Meteorology and Climatology Division (SMCD). Provide advisory services to SMCD and brief

employees on allowable exceptions to existing t ravel restrictions and special t ravel. Ensure all

T ravel Delegations of Authority are adhered to.

Manage conferences and meetings for the SMCD. Make certain that identified priorities are

addressed in a timely matter. Serve as liaison between the director and other senior-level

executives.

Selected to support the Budget Analyst with the management and development of the SMCD

annual budget. Constantly monitor organizational spending to ensure that it is within

p roposed budget. Provide estimates of future budget needs. On a consistent basis, inform

p rogram managers of the status and availability of funds to ensure they comply with

organizational budget guidelines and the Office of Government Ethics (OGE) regulations.

Implemented systematic filing system with document identification codes to determine location

of documents to be retrieved. Constantly modify and make recommendations on the

i mprovement of data archiving.

T he Law Office of Rosier & Associates May 2007 – September 2010

Largo, MD Salary: $40,000 per year

Legal Assistant

Diligently examined all incoming and outgoing legal documents and files for completeness and

ensured all procedural requirements were met. Controlled, processed, and monitored deadlines

on legal cases via multiple database systems. Identified and resolved discrepancies with data

contained in the systems and ensured accuracy of all information.

Maintained assigned Attorney(s) calendar of activities, including commitments for meetings,

conferences, and court appearances. Ensured no scheduling conflicts and briefed supervisors

on matters to be considered.

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Responsible for scheduling court appearances and assembling documents and exhibits, and

constantly reviewed pending cases to avoid default in filing.

Preserved legal library and as needed, researched and located case law references.

Created as well as maintained extensive Excel spreadsheets

Upon request created and edited Power Point presentations as needed.

Small Business Administration (Government Contractor) October 2006 – February 2007

Washington, DC Salary: $35,000 per year

A dministrative Assistant

Prepare, monitor, and review Congressional correspondence. Constantly ensuring all outgoing

correspondences are edited and in standard Congressional formatting. Monitor Congressional

correspondences via the Controlled Correspondence Tracking System (CCTS). Tracked and

ensured timely responses.

Maintained supplies inventory by checking stock to determine inventory level; anticipating

needed supplies; placing and expediting orders for supplies; and verifying receipt of supplies.

Resolved administrative problems by coordinating preparation of reports, analyzing data, and

i dentifying solutions.

Internships

Elite DC Magazine May 2013 – Present

Washington, DC Salary: Unpaid

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F reelance Writer/Entertainment Editor

Gather information on project specific basis and provide detailed drafts and final writ ten

p roducts.

Edit and proof the drafts, ensuring conceptual or grammatical errors are corrected before final

review.

Knowledgeable and proficient with social media and blogs such as Facebook, Twitter,

WordPress, Blogger and YouTube.

Knowledge of basic and advanced HTML and photo editing

Under company guidelines, produce and upload advertisements on social media sites.

Coordinate with editing manager, publicists, contributors and administrative staff for special

p rojects and writ ten inquires.

Education & Training

Associates of Arts, Communications, Prince George’s Community College, May 2009 – Present

Department of Commerce, Personal Property Management Concepts Training, May 2012

Ethics for Personal Property Custodians Training, 2012

Sunflower System Transition Pilot Training, September 2012

References

Available Upon Request

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