Data Entry/ Admin/ Research and Office work experience

Mobile:075******** Home: 012********

***A Chapel Lane, Farnborough, Hants, GU14 9BL

Wing Tsang Email: *********@*****.***

Nationality: British DOB: 09/08/1989

I am a hardworking, polite, punctual and conscientious

Personal Statement

person. I’m motivated to kick start my career and I’m willing

to go an extra mile to achieve this. I hope to acquire new skills through valuable work

experience and training within research, data handling or clerical work. I possess

previous office work experience, excellent attention to details, research skills and

organisation skills. Additionally, I have strong data entry and analytical skills. I am

certain that my skills and abilities will enable me to be successful and climb up the

career ladder.

Skills

Research Skills: I have engaged in supervised research activities as

part of my university studies, this consisted of developing/validating

questionnaires, interviews and using SPSS data analysis, superlab

programming and MS Excel. Extracting information to formulate

theories and conclusions for research projects.

Computer Literate: Good ability to use MS packages, SPSS, types of

CRM systems (BiT system and Pulse) as well as Consorte Pulse Call

system.

Communication skills: In my Master course, I have developed my

public speaking skills and completed an individual oral poster

presentation. This experience has given me the confidence to express

myself clearly. It has helped me to demonstrate both good written and

verbal communication in the ‘Practical Research Skills’ module.

Time management skills: I am able to keep up with deadlines for

assignments throughout my studies while working part time. To make

the best use of my time, I schedule it and complete tasks in order of

priority.

Customer relation skills: Face to face and phone Interaction with

customers.

Languages: Fluent English (Verbal and Written) and Cantonese

(Speaking).

Work Experience

Employer: Ontrack Recruitment (Farnham branch), working at iS Health Group

Cheyenne House, West Street, Farnham, Surrey, GU9 7EQ.

Job Title: Temp Stake holder mapping 23/09/13 to 25/09/13

I was performing research, “stake holder mapping”, this involved internet research of

journals, also to ensure that information was cross referenced and inputting data onto

the excel spread sheets.

Employer: Blue Arrow (Newbury branch), working at Capita Gas Safe,

Cedarwood, 200 Crockford Lane, Chineham Business Park, Basingstoke, RG24

8WD.

Job Title: Temp Customer Service Advisor & Admin 21/06/13 to 15/07/13

• Take inbound calls, advised customers and transferred calls using the

Consorte pulse system (Call Centre Technology). I send emails related to

customer enquiries; I order ID cards and raise customers’ complaint forms.

• I process the engineer’s notifications, registration and payments over the phone

onto the BiT system (CRM).

• I research for gas safe registered businesses for customers by using the Gas

safe register website and check for notifications using BiT system for

customers.

Employer: Reed (Camberley branch), working at Xafinity Paymaster,

Farnborough, Hampshire, GU14 6TQ.

Job title: Temp Data Entry Clerk 19/10/12 to 07/12/12

• Ensuring that data is entered accurately and efficiently onto the Pulse system

(Type of CRM).

• Checking that data is updated and inform a member of staff for data verification

form to be sent to pension members. I also possess a Basic Disclosure

Certificate issued on 30/10/12.

Fu-Lum Chinese Takeaway, 98 Chapel

Lane, Farnborough, Hants, GU14 9BL. 02/12/06 to 18/08/12

Job Title: Shop Assistant

• Customer Service/ Cashier, answering the telephone, packaging and chef

assistant.

Education

Kingston University

MRES Psychology (Merit/ Commendation) 26/09/11 to 26/09/12

BSc Psychology with Honours (2:2) 23/09/08 to 01/07/11

Farnborough College of Technology

A-Level: Psychology (C) AS-Level: Mathematics (D) 01/09/06 to 01/07/08

Intensive A-Level Business Studies 01/09/07 to 01/07/08

(E)

Farnborough Sixth Form College, 01/09/05 to 01/07/06

Prospect Avenue

AS-Level: Double award Applied Art and Design (BC), AS-Level: Mathematics (E),

College Certificate course in ICT.

Fernhill School & Language 01/09/00 to 01/08/05

College, Farnborough, Hampshire

GCSEs: Maths (B), English (C), Double Award Science (CC), ICT(C), French (C),

Art and Design (A), Geography (E).

Hobbies and Interests My interests are playing badminton, pool, tennis, bowling

and going to the gym. In my spare time, I take interests in

learning different languages such as Mandarin, Korean and Japanese.

References are available on requests.

Contact this candidate