Part-time Office Receptionist
Resume:
PHYLLIS RICHMOND
Glendale, AZ 85304
*******@*****.***
Job Function: Office Receptionist / Veterinary Assistant
Highest Education: Vocational College
OBJECTIVE
An entry-level professional seeking employment with an established employer who would be interested in filling a permanent part-time position with a qualified individual, whom is comfortable and experienced in maintaining a front office within a high volume environment.
SKILLS and QUALIFICATION SUMMARY
• Ability to answer multiple lines in a high volume environment
• Experience in handling a switchboard system
• Receive, direct and relay telephone messages and faxes
• Record and handle all incoming and outgoing couriers
• Sort and distribute incoming office mail
• Welcome visitors and guest and direct appropriately
• Experience managing a multi-individual appointment book and scheduling
• Maintain general filing system by both hand folders and database
• Monitor use and inventory of office supplies
• Respond to public inquiries
• Provide word-processing and secretarial support
• Excellent customer service skills, handling customer
payment transactions and invoicing
• Basic accounting principles, managing finances and financial ledgers
• Operates office equipment and computer literate in MS Word,
MS Office, Windows 7, XP & Vista
• Education, training, and experience in the field of Veterinary
Front Office and Veterinary Assisting, knowledge of veterinary
office software, completed pre-graduate externship
EDUCATION
Carrington College - Phoenix, AZ 2009 – 2010
"Veterinary Assistant Diploma Program"
Learned the basic skills and fundamental training necessary to assist in providing
health care for animals in the veterinary field.
Maricopa Skills Center – Phoenix, AZ 1993 – 1994
"Information and Administration Specialist Certificate”
A program that prepares individuals to provide basic administrative support that included instruction in typing, keyboarding, filing, general business correspondence, office equipment operation, and communication skills. Routine clerical functions such as scheduling appointments, organizing and maintain paper and electronic files, proper professional conduct and attitude.
WORK EXPERIENCE
“Temporary Veterinary Assistant”
Alter Tails Pet Clinic – Phoenix, AZ 2010
• Handled patient surgery check-ins, recording medical history, and vital signs
• Assisted doctor during pre-surgical examination
• Maintaining the post-surgical monitoring area of
multiple patients coming out of surgery
• Completing a schedule of vital sign recordings,
administering requested vaccines, doing toenail trims
• Observing patient’s alertness before returning to assigned kennel.
• Completed assigned cleaning duties, assisted with the facility laundry
“Veterinary Assistant Externship”
Alter Tails Pet Clinic – Phoenix, AZ 2010
• Completed a 2 month graduation required externship of hands on training
• Observed the daily operations of the facility
• Shadowed technicians and assisted during patient surgery check-ins
• Assisted with animal restraint during pre-surgical doctor examination
• Was able to assist in administering vaccines,
taking vital signs, and blood withdraws
• Cleaned and sterilized surgical instruments,
prepared the different size surgical instrument packs
• Gained hands on practice in handling and restraining feral felines
• Assisted in the pre-surgical patient preparation procedures
“Technician Assistant Trainee”
Indian School Pet Clinic – Phoenix, AZ 2009
• Answered phones and public inquires of the services
• Scheduled surgeries, and explained the pre-surgical instructions to owners
• Maintained the cleaning and sterilizing of surgical instruments after each surgery
• Prepared the different sizes of surgical packs for sterilization
• Maintained proper use and functioning of the sterilization equipment
• Completed the end of day restocking and cleaning of surgical area and facility
• Handled the patient check-out process
• Explaining any doctor notes and final charges of services
• Completing payment transactions for services and receipts
• Explained home care and pain medication instructions to pet owner
• Responsible for the daily posting of cash, credit card transactions
• Preparing bank deposit and locked up facility each night
“Customer Service Coordinator”
Petsmart Veterinary Hospital – Phoenix, AZ 1997 – 1999
• Greeting visitors, answering telephones
• Scheduling and confirming appointments.
• Presenting and explaining fees, including processing payments.
• Answering questions regarding products and services
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence
• Responsible for maintaining the doctors' schedules
• Ensure appointments are running on time through efficient client care
• Perform the tasks of maintaining accurate medical records and logbook
• Prepare estimates and invoices as well as collect payment for services
• Prepare bank deposits, cash and credit card handling
“Leasing Agent”
Centertree Apartments – Phoenix, AZ 1995 – 1997
• Greeted guests, showed models and provided information about community
• Handled resident concerns and processed maintenance requests.
• Maintained timely rent collection and ensured relevant deposits.
• Prepare leases and other paperwork
• Assist in monitoring renewals, distribute and follow-up on renewal notices
• Perform move in/move out inspections
• Inspect vacant apartments to ensure it is ready to rent
• Updated availability report, process applications for approvals
• Secure new resident’s signatures on appropriate paperwork prior to move-in
• Maintain current resident files
“Building Switchboard Operator”
Maricopa County Attorney Office - Phoenix, AZ 1994 – 1995
• Screened and directed outside calls
• Directed all incoming calls to staff members on a multi-line Meridian Console
• Handled all correspondence and inter-office memorandum.
• Provided administrative support to attorneys and clients
• Greeted and directed all visitors, and maintained records of all visitors
• Maintained in and out of office schedule of office personnel
• Collected/distributed mail, filing and other administrative assignments
CONTINUING EDUCATION
“Hill’s Certified Veterinary Nutritional Advocate”
2009 to Present
Upon successful completion of the Hill's Veterinary Nutritional Advocates educational
experience, I acquired the enhance ability to confidently and competently advocate for
the pet's best nutritional interest.
“Purina Certified Weight Coach”
2011 to Present
Successfully completed the prescribed coursework in Pet Nutrition and Weight
Management, gained the knowledge to better promote patient nutritional health,
increase demand for professional services and strengthen the bond between clients and clinic.
ADDITIONAL INFORMATION
Awarded a “Certificate of Appreciation”
December 2008
From the ASPCA Legacy Society for being a proud member and contributor.
Contact this candidate