Customer Service Project Management

ROBERT B. GOLDSTEIN

** ***** ***** ****, ******, CT 06468 * 203-***-**** * ******.***********@*****.***

http://www.linkedin.com/pub/bob-goldstein/58/941/251

SUMMARY

• Procurement and Contract Administrative Professional

• Vast experience in procurement within the manufacturing industry

• Received several Certificate of Performance Awards by meeting quota/price targets

• Project Management Experience with large scale, multi-year projects with multiple stakeholders

• Customer Service skills working with large variety of customers (clients/vendors/subcontractors)

• Negotiation skills in procurement roles

• Computer skills including proficiency in SAP

PROFESSIONAL BACKGROUND

Town of Monroe

Site Supervisor/Security Supervisor 2012 –

current

• Lead safety oversight responsibility for multiple sites; ensure security procedural enforcement for

staff and public visitors

• Provide technical maintenance for specific mechanical/electrical systems

• Establish safety policies and procedures and maintain overall compliance for staff and public visitors

• First responder in crowd control and conflict mediation. Be aware of flashpoints and work to prevent

confrontations.

• Ensure compliance with all permit/licensure application process for park system

Richard Manufacturing, Milford, CT 2008-2009

Contract Administrator

• Manage procurement process for key client/vendor/subcontractor accounts (Sikorsky Aircraft)

• Reviewed and responded to open orders on the Portal computer system

• Prepared drafting/drawing packages required resources for deliveries up to two years in advance

• Negotiated contracts/prices and placed orders for hardware (bushings, bearings, nuts, bolts) to

manufacture top assemblies

• Expedited parts on orders with key deadline-oriented/predecessor task projects (i.e. Helicopter Support)

• Management, administration and reporting responsibilities associated with procurement/delivery

Status for key client (Sikorsky Aircraft) on the portal procurement system.

Sikorsky Aircraft, Stratford, CT

Procurement Specialist

• Supported Blackhawk, Seahawk, S92, and S76 programs with hardware and raw materials, procurement

materials with multiple vendors/subcontractors

• Achieved top tier on-time delivery performance ratings (95% or higher) from suppliers

• Negotiated long term agreements for fasteners and expedited material from key suppliers

• Monitored material delivery performance and prepared and placed purchase orders in an expeditious

manner

• Reviewed existing long term agreements to determine and execute optimal strategy (example:

Extend LTA, add part numbers, issue RFQ’s, negotiated pricing, etc.) on a supplier-by-supplier basis

• Complied with all environmental, OSHA health and safety rules, policies, and procedures and

incorporate into daily work activities

• Placed orders with small disadvantaged businesses

VOLUNTEER

Congregation Adath Israel of Newtown, CT

• Fundraising: Managed and implemented large fundraising events generating substantive revenue for

organizational programs

• Program/Project Management: Initiated permit/application process for major organizational

programs

EDUCATION

Bachelor of Science, Business Management

University of Bridgeport, Bridgeport, CT

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