Customer Service Data Entry

Location:

Mcdonough, GA

Posted:

January 10, 2014

Contact this candidate

Resume:

Marissa Robinson

[pic]

**** ***** ** ****** *******

McDonough, GA

Cellular- 770-***-****

**********@*****.***

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Customer Service Representative/Data Entry Clerk

Job Objectives

I am a hardworking and reliable individual who has several years of

experience and knowledge of various Customer Service and Data Entry

skills. I am seeking a position within a company that will allow me to

demonstrate my previous knowledge and expand my knowledge with their

company.

Summary of Qualifications

. Proper knowledge of data entry and office administration/ customer

service skills.

. Outstanding communication skill with variety of professionals, staff

and clients in person, over the telephone, and through email.

. Proficient in all Microsoft Office Programs

. Able to type 55wpm

. Able to do 11,000 kph with 100% accuracy

. Holds a High School Diploma and is currently attending classes for an

Associate's Degree in Business.

. Proven ability to synthesize large amounts of information from

multiple sources to create cogent, highly readable documents.

. Ability to perform daily office duties such as: faxing, scanning,

copying, and operating a multi-line telephone system.

. Ability to ensure that daily data entry quotas are met and often

exceeded, while still demonstrating quality assurance.

. Excellent command over oral and written English language.

Professional Experience

QBE First, Marietta, GA

Receptionist, December 2013 - Present

. Answering a multi-line telephone/ checking voicemails, operating a

switchboard, taking messages, and sending phone messages to the

correct person.

. Greeting clients upon entrance, making sure visitors sign in and

receive the adequate badge, I also made sure that their identity is

verified by government issued ID cards.

. Screening incoming calls and transferring to the correct

individual/department/giving out the correct number.

. Receiving and shipping mail through FED-EX and UPS.

. Distributing mail throughout the departments.

. Metering mail to be sent out the office using a Pitney Bowes machine.

. Issuing new hire badges/ replacement badges to employees.

. Ordering supplies through internet explorer and billing the correct

department.

. Distributing incoming faxes.

QBE First, Marietta, GA

Tax Data Analyst, September 2013 - October 2013

. Sorting incoming bills and lists from mortgage companies.

. Contacting mortgage companies (via telephone/email/fax) in order to

find out payment amounts for this tax season.

. Scanning and filing incoming bills and list.

. Processing incoming checks and checking for QA, for the amount and

recipient of the checks.

. Ensuring the client's information is complete and accurate in our

database system.

Sourcecorp HOV, Forest Park, GA

Data Entry Clerk, February 2013- April 2013

. Keying in documents at a production volume of 250 documents per day.

. Made sure to maintain Quality Assurance for every document keyed.

. Escalating irregularly scanned/ illegible documents to exceptions.

. Navigating through all production and key tracking screens.

. I have experience keying checks and tax forms such as 201, 201X, 203,

and 203X.

TeleNet Marketing Group, Athens, GA

Marketing Specialist, January 2013- January 2013

. Answering inbound/ outbound telephone calls to IT directors discussing

their IT environment; Making at least 250 dials per.

. Typing a detailed layout of the phone conversation explaining client's

order, future purchases, company demographics, and answers to several

phone call screening questions such as the company budget, etc.

Amazon Mechanical Turk, Work from Home

Transcriptionist, June 2012- November 2012

. Listening to audio files and transcribing what is being said, making sure

who said what is accurately recorded without any errors. * Pay was based

upon correctly completing the file without any errors/ to the customer's

approval.

Alpine Access, Work from Home

Customer Service/ Technical Support, April 2012- May 2012

. Worked from home completing customer information for alpine access, I

used certain skills such as my typing and data entry and interacting

in a large volume call "center" answering customer's billing issues

and technical concerns.

. Multi-tasking included using the proper telephone etiquette, while

navigating through several screens on RDT (remote desktop) such as my

information articles, source codes, TMS, and my customer tracker.

. Answering a multi-line telephone system, operating a switchboard, and

also a automatic dialer system.

. Walked customers through a step by step process for resolving issues with

their software or internet issues.

Farmers Home Furniture, McDonough, GA

Customer Service/ Sales Representative, April 2011- April 2011

. Answering a multi-line telephone and entering customer personal

information into the database

. using the program CELERENT to enter customer information, check delivery

dates, check inventory, doing customer write ups, assisting customers

with completing their credit applications, running customer test

contracts, and faxing/copying customer information for the store filing

system.

CitiTrends, Jackson, GA

Customer Service Representative, July 2010 - October 2010

. Help manage front-end operations to ensure high levels of service and a

friendly atmosphere for all customers who enter the establishment. In

addition, I ensured the swift resolution of customer issues to preserve

customer loyalty while still complying with company policies.

. Operated a data entry computer/cash register for all of the customer's

purchases, price checks, sales calculations, and data entry. I also dealt

with all petty cash pulls, drawer count downs, and creating deposit slips

for drop offs in the morning, handled all cash money transactions and

filed all receipts of transactions in the accurate folders.

. Assisted my co-workers in organizing all new freight items and

merchandizing the new items onto the sales floor; also making sure that

all price changes are correctly labeled for the customers.

Ann Taylor factory, Locust Grove, GA

Customer Service Representative, June 2010 - September 2010