Sales Technical Support
Resume:
Dorian Bonilla
East Rutherford, NJ 07073
Main: 201-***-****, Work: 646-***-****, E-Mail: ******.*******@*****.***
Mission:
Obtain a position as a Systems Administrator in which I can utilize my past and present
experience as Technical Support, Server Support Specialist, and Network engineer to meet the
growing needs and goals of an established and reputable company.
Educational Background:
Anthem College (Network Security) -Diploma
Ridgefield Park High School –Diploma.
Courses of Study:
Computer Science(general), CompTIA A+ Hardware, A+ software, Network+, Security+,
Server+ CCNA.
Career Experience:
Sandvik, Fair Lawn, NJ May 2012- Current
Job Title: * Returning new hire, LAN, Network Support Specialist (May 2012- Current)
Job Title: * Promotion, Technical Support Specialist (June 2010- August 2011)
Job Title: Service Center Analyst (August 2008- August 2009)
Responsibilities: Install local area networks including network servers, hubs, routers,
workstations, printers, and other peripheral devices.
o Operate and maintain local area networks, track significant problems, monitor
performance, and perform upgrades to hardware and software as required.
o Install or modify existing installations of networked computer hardware, software, and
other components.
Participates in long and short range technology planning.
o Train technical staff at the building level to follow proper operating procedures necessary
to maintain the integrity of the network.
o Maintain documentation regarding network configuration, operating procedures, and
service records relating to network hardware and software.
Assist in developing and providing training to building level faculty and staff in the
o
proper operation of the local area network.
Fidelity National Information Services, New York, NY August 2011-May 2012
Job Title: Systems Administrator
Responsibilities: Responsible for deploying the release of new technologies as well as the
design, installation, configuration, maintenance and system integration testing performance of
server operating systems, storage arrays and virtual server related utilities and hardware.
o Install, configuration and support of Windows and SQL environments at the customer
site.
o Design and Implement local area network features and configurations at customer sites.
o Install and support server and workstation hardware at customer sites.
o Perform backup and restoration for disaster recovery testing.
o Assist application support staff with resolution of application support issues.
o Install, maintains and upgrades internal computer hardware and software systems used
for designing and developing company products
o Control user access and passwords through Microsoft Active Directory
o Propose and implement system enhancements that will improve the reliability and
performance of the system
o Monitor usage and performance for trends and capacity planning
Train personnel on system usage
o
o Troubleshoot server, software and hardware issues
Assist with recommending, scheduling and implementing system hardware and/or
o
software upgrades or repairs
o Research, evaluate and recommend software and hardware products
o Supports high-availability computing environments
Maintain a secure systems environment
o
o Provide new hardware specifications to users based on application needs and anticipated
growth
Sandvik, Fair Lawn, NJ August 2008-August 2011
Job Title: Technical Support Specialist (Promotion, June 2010- August 2011)
Responsibilities: Provide 2nd and 3rd level Technical Support to customers across the United
States and Canada. Support includes, but not limited to, local area network support (CISCO),
repairing laptop, desktop, printer, and multifunction hardware (primarily IBM/Lenovo and HP
vendor specific). Responsible for all hardware configuration which includes imaging with known
vendor solutions such as Norton Ghost, as well as proprietary Sandvik solutions and device
encryption using industry standards such as Safe Guard Easy/enterprise (Windows XP), Sophos
(Windows 7). Job functions include purchasing of all hardware, as well as maintaining active and
historic inventory records. I am Consistent in providing customer satisfaction and ensuring that
all incidents, requests, and orders are handled with the highest priority. Visiting satellite Sandvik
companies are also common, as have I been given the opportunity to personally oversee three of
our subsidiary companies including Sandvik Coromant in Fair Lawn, Sandvik Medical Solutions
in Milford Connecticut, and Sandvik Process Systems in Totowa NJ. All sites are visited
regularly to ensure operations are running seamlessly, which include production hardware,
servers, local area network, and telecommunications.
Projects
June 2010- December 2010:
Once promoted to the Technical Support group, I assisted in the continuation of hardware roll-
out to replace older and out of warranty laptops and desktops to in-house and field
representatives across the US for Sandvik Coromant. Roll-out included maintaining a current and
up-to-date inventory, as well as imaging of all hardware and installation of known Sandvik
Standard applications via SMS. Corresponding with customers receiving hardware, and setting
up ship dates and location.
January 2011- August 2011:
I am overseeing yet another hardware roll-out project which spans the scope of the three
Sandvik sites, keeping deadlines at hand, efficiency, and customer satisfaction throughout
process.
iPad Pilot
September 2010-August 2011:
Objectives include:
Cost to implement:
o How the iPad could potentially replace laptops for most business use among Sales
Representatives, and in what circumstances
o How the tablet device can be integrated with already existing business solutions
What applications can be created in Apples’ native IOS language to compliment existing
standards and bring innovation to the company as well as its’ customers world-wide.
Job Title: Service Center Analyst (2008-2009)
Responsibilities: providing IT support worldwide for 44,131 employees. Provide dedicated
phone support regarding issues of all computer related facets, whether, hardware, software, or
network related.
Projects
March 2009:
Involved in the deployment of CMC (Citrix Metaframe Console) revision roll-out to all sales
employees in the United States via Core. The Core database solution is used to track all
established customers and potential sales leads.
May 2009:
Involved in the release of Lotus Notes 8 upgrade for employees globally, providing install and
configuration of application, as well as managed questions concerns about newly implemented
revisions and functionality of solution.
Olympus Surgical and Industrial Inc. Orangeburg, NY 2006-2008
Job Title: Business Systems Analyst
Responsibilities: Provide business solutions for approximately 200 in-house end-users, and 300+
sales representatives throughout the United States and Canada. Administration of cross-platform
users in a Microsoft Windows Server environment. Administer Domino Servers for Lotus Notes
email client, including but not limited to the standard creation/deletion of user IDs, user groups,
delegation of access permissions and implementation to existing Notes infrastructure. Overseer
of BES (BlackBerry Enterprise Server), and support analyst for any hardware, software, or
network related issues including in-house BlackBerry repair. Maintained an on-site DELL
workshop that included server, desktop, laptop, printer, and multi-function device repair.
April 2006: Involved in the migration to Lotus Notes Client 7 from Lotus Notes 5, including
the installation and configuration of the email client in all in-house and remote laptop users, and
the administration of thereafter.
April 2008: Team lead for migration of business systems standards across North America.
Included the migration to IBM iSeries platform from the Citrix Resource Manager standard due
to acquisition of several smaller companies. Migration also included implementation of SMS
(System Management Services) and the installation of it in over 500 business machines, as well
as the deployment of newer and more efficient VPN solutions to replace older ones.
On-Site Technologies 2003-current
Job title: Lead Networking Consultant for Action Media
Responsibilities: Routine maintenance of a small business local area network statically and
remotely (Microsoft Windows server 2003 and Exchange based). Design, recommend, and
implement cost effective networking solutions to meet budget constraints of a small business
organization. Install, configure, test, maintain, and monitor end-user workstation hardware,
software, networked peripheral devices, including off-site repair during non-business hours and
weekends. Design of monthly network performance reports, and performing of necessary
network updates including full and incremental backups of all servers.
Personal Attributes
Fluent in English and Spanish. Ability to effectively prioritize and execute tasks in a high-
pressure environment. Able to present ideas and solutions in user-friendly language. Familiar
with wide variety of Microsoft, Macintosh, Cisco, Oracle, Citrix, Lotus, and RIM platforms.
Contact this candidate