Customer Service Representative

Kashzmiere Cleveland

Customer Service Representative/ Hostess/Caretaker

Las Vegas, NV

*******************@*****.*** - 916-***-****

I am a dedicated and loyal individual who has ambition to succeed in any environment. Although I have

extensive experience in the customer service field I am always up for a new challenge whatever situation I am

in. I get along great with others and also work efficiently on my own. I am seeking a position where I can excel

my skills and also gain others while giving my best to my employers.

WORK EXPERIENCE

Hostess/Asst. Server

Denny's - Sacramento, CA - October 2012 to January 2013

Greeted guests immediately in a friendly manner upon arrival and acknowledges at departure

Seated guests at clean, dry tables utilizing proper seating rotation

Determined and provides for any special needs of guests

Maintained guest waiting list and adheres to proper seating order procedures

Described promotions and suggestively sells while seating guests; takes initial beverage order

Demonstrated safe cash handling procedures in accordance with policy and accurately completes cash, credit

card, and discount transactions

Used proper telephone etiquette

Entered and delivers “To Go” orders correctly

Addressed complaints promptly in a courteous manner, and notifies the supervisor of any issues

Assisted service personnel in providing beverage orders and refills and clearing and setting tables

Willingly assisted other team members without being asked

Maintained proper supply of clean menus

Demonstrated knowledge of station and floor breakdowns

Possessed strong product and menu knowledge

Maintained foyer area of restaurant to be clean, organized and inviting to guests

Completed all required side-work, including deep cleaning assignments

Adhered to Denny’s Brand Standards and internal policies and procedures

Provided courteous service and is cordial to all team members and guests

Customer Service Rep

Target - Sacramento, CA - October 2007 to June 2008

Handled the front lanes doing cashiering.

Provided a high level of customer service and client relations based on outstanding communication and

interpersonal skills.

Advised customers on the location, sellection, price, and use of goods available from the store, with the aim

of encouraging them to buy and to return to buy in the future.

Customer Service Representative

JC Penney Catalog - Sacramento, CA - June 2006 to October 2007

My job included taking orders over the phone for JC Penney customers, tracking orders and also finding lost

orders for customers.

Promptly answered telephone calls to reflect professional corporate image.

Consistently processed all sales contracts and parts orders without errors.

Provided a high level of customer service and client relations based on outstanding communication and

interpersonal skills.

Advised customers on the location, sellection, price, and use of goods available from the store, with the aim

of encouraging them to buy and to return to buy in the future.

Caretaker

In Home Support Services - San Diego, CA - April 2007 to September 2007

Taking care of the elderly helping out with their day to day tasks including.

Interviewed the prospectus client to understand their requirements and expectations

Interpreted their social and economic background and offered them appropriate caregiving

Visited the client's house and assisted them in accomplishing their morning tasks such as bathing, clothing etc.

Carried out daily household tasks like cooking, washing, cleaning etc.

Shopped for food products on a daily basis to provide the client the best meals

Took care of property management (bill payments, maintenance, renovations, etc.)

Assisted in keeping personal hygiene as well as maintaining health fitness through daily activities like walks,

physical exercises, meditation, etc.

Assisted in traveling to general places such as hospitals, gardens, etc.

EDUCATION

Diploma in General Education

Keema Ellwod J High School - Sacramento, CA

2003 to 2005

AA in Science

Sacramento City College - Sacramento, CA

SKILLS

Customer Service, Money Handling, Great Consumer Charisma,Customer Relations, Customer Retention

Needs Assessment

ADDITIONAL INFORMATION

References available upon request

Contact this candidate