Administrative Assistant Customer Service

Maureen Wood

**** ***** ******, *** ***** NV ****9

Home Phone 702-***-****

Cell Phone 702-***-****

OBJECTIVE

To utilize proven administrative assistant skills in a challenging, fast paced environment that provides a continuous learning and growth opportunity.

SUMMARY OF QUALIFICATIONS

Successful career with 22 years of service within Bank of America, serving the last 14 years in a Customer Service Call Center environment.

Provide support and dedication to the Senior Vice President, Vice Presidents and Team Managers within Bank of America.

Maintained confidentiality at all times, and delivered a professional, self-motivated, positive attitude.

Strong team player, with the ability to obtain trust and confidence within all levels of management.

Provide exceptional organization and interpersonal skills, with attention to detail and accuracy.

Superior typing skills and advanced knowledge of a variety of software programs, such as Microsoft Outlook, Excel, Word, and PowerPoint, with exceptional typing skills.

PROFESSIONAL EXPERIENCE

Administrative Assistant III, Bank of America, Las Vegas Customer Service Center 1999-2013

Administrative Assistant III, Bank of America, Indirect Auto Lending Division 1996-1999

Administrative Assistant III, Bank of America, Equipment Leasing 1993-1996

Administrative Assistant II, Bank of America, Real Estate Appraisal Division 1991-1993

Accountable for performing diverse, confidential functions of organization and planning for the Senior Leadership Team and Human Resources.

Maintained 100% success rate for all associate’s compliance training in addition to ensuring a successful passing rate for all audits of the center’s policies and procedures.

Successful background in reconciling expenses, making travel arrangements and preparing agendas for meetings, compiling and gathering complex reporting information, coordinating and performing duties for executive visits, leadership meetings, recognition events, special projects, timekeeping, leaves of absence, and payroll.

Processed requests in a timely and accurate manner for all computer and building access, work orders for building maintenance, computers, printers, and copy/fax machines. Responsible for ordering and keeping inventory of all office supplies and equipment for a staff of over 500 associates.

Additional responsibilities have included assisting with associate satisfaction/retention, maintaining expense control, verification and review of general ledger reports, compensation, budget tracking, personnel information, scheduling and assisting with all conferencing needs for internal/external meetings, and completing any additional reports/tasks, as requested by the Senior Leadership and Management Teams.

PROFFESSIONAL ACCOMPLISHMENTS

2010-2013- Member of Nevada Safety Committee as Life and Safety Coordinator, Site Fire Warden

2010-2013-Member of Professional Administrative Assistant Committee/Associate Satisfaction and Survey Committee

2009-Asset Team Member, Associate Retention/Exit Survey Coordinator

2008-Coordinator for Junior Achievement, United Way

2008-Received Award for Excellence Trophy/Awarded Officer Title

2007-Coordinator for Fundraiser Adopt a School/Shade Tree Woman’s Shelter

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