Administrative Assistant Customer Service
Resume:
HILDA URENA
P.O.BOX******
Los Angeles, CA *****
hurena27@gmail. com
PROFESSIONAL SKILLS
Client Account Specialist / Sales
• Developed new clients and managed a portfolio of existing clients.
• Worked with industry-specific point of sale, client management and production
management software systems to prepare custom product quotes, invoices and production
schedules.
• Researched and negotiated vendor costs, placed orders for materials and supplies, and
conducted internet research for client, product and job site information.
• Handled multiple projects simultaneously, processed all new orders and managed
installation schedule. Key holder, responsible for opening and closing.
• Performed general office management duties: answered multiple phone lines, organized
showroom and product samples.
Administrative Assistant
• Performed general office duties, such as ordering supplies, maintaining records
management database systems, and performing basic bookkeeping work.
• Prepared invoices, reports, memos, letters, financial statements and other documents, using
word processing, spreadsheet, database, or presentation software.
• Conducted research, compiled data, and prepared papers for consideration and
presentation by executives, committees and boards of directors.
• Read and analyzed incoming memos, submissions, and reports to determine their
significance and plan their distribution.
Child Development Program Administration
• Monitored students'progress, and provided students and teachers with assistance in
resolving any problems.
• Conferred with parents and staff to discuss educational activities and policies, and students'
behavioral or intellectual disabilities.
• Planned, directed, and monitored instructional methods and content of educational,
vocational, or student activity programs.
• Prepared and maintained attendance, activity, planning, accounting, or personnel reports
and records for officials and agencies.
• Determined allocations of funds for staff, supplies, materials, and equipment, and
authorized purchases.
WORK EXPERIENCE
Sign A Rama El Segundo, El Segundo, CA 2012 - 2013
Client Account Specialist/Sales
Sign A Rama Burbank, Burbank, CA 2011 - 2012
Client Account Specialist/Store Manager
Sign A Rama Santa Monica, Santa Monica, CA 2010 -2011
Client Account Specialist
Macerich, Santa Monica, CA 2008 - 2009
Administrative Assistant
Adeste Afterschool Program, Santa Monica, CA 2005 - 2008
Supervisor
Santa Monica Malibu Unified School District, Santa Monica, CA 1997 - 2005
Teacher's Assistant
Santa Monica College Even Start Program, Santa Monica, CA 2001 - 2002
Family Advocate
EDUCATION/CERTIFICATIONS
Santa Monica College, Santa Monica, CA
• Child Development Certificate June 2000
• Family Advocacy Certificate June 2000
American Red Cross
• Adult, Child and Infant CPR Certification 1995-2012
SKILLS
Language: Bilingual in English and Spanish
Computer: Microsoft Office (Word, Excel, PowerPoint, Access); Sign Industry POS systems (CASPER,
SignVox)
Business: Teamwork and Collaboration * Exceptional Customer Service * Attention to Detail
VOLUNTEER EXPERIENCE
Saint Monica Elementary School, Santa Monica, CA 2005-2010
• Fundraised and volunteered at special events.
Parent Resource Network, Santa Monica High School, Santa Monica, CA 2008-2012
• Advocate for families of children with Special Needs
Catholic Charities of Los Angeles, Los Angeles, CA 2007
• Volunteered at special events
• Arranged floral centerpieces
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