Customer Service Medical Assistant

Dominique Roberts

*** ******* **.

Desoto TX ****5

Cell: 469-***-****

***************@*****.***

P R O F I L E

I am a professional, enthusiastic, customer service representative with

experience in a busy call center environment for the mortgage and banking

industry. I have an unwavering commitment to customer service with the

ability to build productive relationships and win customer loyalty.

E X P E R I E N C E

Metlife & Greentree (Kforce Staffing)

Irving, TX

Customer Service Specialist

01/2013-05/2013

. Assist homeowners with making mortgage payments and setting up payment

arrangements

. Answered any inquiries regarding mortgage contract, escrow, interest,

insurance claims, and payoffs.

. Transfer to appropriate departments for loan modifications and

counseling

. GTA, LPS, USCe and Citrix were systems that I utilized to locate

mortgagees.

BNY Melon (Choice Staffing)

Irving, TX

Mortgage Loan Reviewer

02/2012-08/2012

. Performed verification retrieval and scanning of remitted documents

. File returned and received documents in corresponding customer loan

files

. Completed monthly closed account reports to include file retrieval and

packaging for storage

. Created customer loan files, processed releases and confirmed data for

accurate remittance

Pratt & Whitney (Kelly Services)

Irving, TX

Cycle Counter

03/2011-10/2011

. Verify that batch numbers complied with the serial numbers that were

on various aviation parts

. Performed inventory by obtaining the quantity of each product to

accurately input it into the company database

Walgreens Distribution Center

Waxahachie, TX

Mentor/Inductor

07/2006-10/2010

. Training and familiarizing new employees of their job duties and

responsibilities.

. Use of an RF Scan gun to input various store orders into the database

for precise picking to be shipped.

Achievement: Employee of the month

TNT Home Health

Dallas, TX

Medical Assistant

08/2005-11/2009

. Responsible for assisting patients with daily living functions such

as; preparing meals, administering injections and various other

medications

. I was also responsible for monitoring and recording the patients'

vital signs

E D U C A T I O N

Sanford Brown Institute Medical Assistant Program Dallas, TX

Medical Assistant Graduate

Honors Academy High School Dallas, TX

2003 Graduate

Achievement: Honors Graduate

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