Project Manager Technical Support

MIGUEL A. SAN MARTIN

Mobile: 786-***-**** ***************@*******.***

http://www.linkedin.com/pub/miguel-a-san-martin/35/ba9/544

SENIOR IT PROFESSIONAL

Cisco Certified Network Associate (CCNA)

• Talented Senior IT Professional with nearly 14 years of practical experience managing

network infrastructures and IT operations across multiple sites and platforms. Capable of

effectively designing, implementing and managing IT infrastructures to consistently achieve

high availability and performance.

• Proven ability to construct and deliver solutions tied to business growth, organizational

development and systems/network optimization. Skilled problem solver, comfortable

managing projects, systems and teams in a wide range of IT environments.

Summary of Skills

LAN/WAN Disaster Recovery Project Management

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Administration Planning Training &

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Systems Administration Security Solutions Mentoring

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Telecom Infrastructure Programming IT Management

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Administration Technical Support

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Server Virtualization

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Professional Experience

Terra Networks Operations, Inc. (Telefonica subsidiary) Coral Gables, FL

Terra (www.terra.com) is a global digital media company and content producer with a presence in 19

countries, including the United States where it serves the growing Hispanic community. Focusing on

lifestyle, entertainment, sports and news, Terra creates an interactive user experience for millions of U.S.

Hispanics and provides solutions for advertisers seeking exposure among this key demographic. In Latin

America, Terra is the region’s leading Internet company, with 100 million unique visitors per month.

MIS/Facilities Manager (2005 to June 2013)

Managed the technology department for a global digital media company with multiple US locations.

Designed, optimized and implemented new and existing network infrastructures to help support business

needs and objectives. Developed overall IT infrastructure strategies. Established new IT polices and

procedures to ensure compliance with corporate standards. Lead and mentored junior team members, in

addition served as subject matter expert for multiple aspects of IT operations. Responsible for the

creation and adherence of annual capital and operations IT budget. Directed and managed daily IT

operations for US based network and server infrastructure. Followed corporate and industry best

practices ensuring overall security of company data and infrastructure. Created and maintained all

relevant IT documentation for LAN and WAN including network topologies as well as detailed asset

inventory. Researched new technologies and calculated future needs ensuring accurate capacity

planning. Technical lead and project manager for all IT, Telecommunication and facilities projects,

including office relocation as well as IT and Telecommunications infrastructure relocation.

ACCOMPLISHMENTS:

Successfully managed the acquisition of new facilities for US headquarters in Miami and remote

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offices in Los Angeles and New York. Tasks included the selection, negotiation, design, build

out and relocation of office space.

Redesigned the LAN and WAN infrastructure for each location to reduce space and energy

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requirements; this resulted in a reduction of real estate expense.

Reductions in the square foot requirements for IT rooms were achieved through the use of

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server virtualization (VMware ESx server).

Spearheaded the negotiations of Telecommunications contracts with Telecom vendors, leading

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to a $100,000 annual savings.

Drove organizational and cultural changes to revitalize IT legacy infrastructure and technical

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processes aligning with organizational goals. This included the implementation of a 24x7 Help Desk

solution for all US based employees and contractors.

Successfully deployed corporate IPTV solution (Exterity) providing news editors with access to

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breaking news coverage from workstations.

Developed and implemented disaster recovery strategies ensuring business continuity.

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Negotiated all hardware and software purchases as well as all service and maintenance

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contracts. In addition defined and monitored service level agreement to ensure vendor

compliance.

Lead the upgrade of Avaya solution in New York and Los Angels offices.

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Worked with IT departments from outside the US providing intercompany communication

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through the use of IPSec tunnels using Cisco ASA5505 and 5510.

Lead the redesign of telecommunications infrastructure and deployment of new Cisco Unified

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Communications solution for entire US operations.

Sr. Lotus Notes Administrator/Developer (2002 to 2005)

Performed daily administration of email infrastructure ensuring reliability and performance.

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Provided engineering and technical support for corporate email system as server infrastructure.

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Provided end user support and training on Lotus Notes, including the creation of how to videos

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and manuals.

Assisted in the development and deployment of corporate application in Lotus Notes.

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Completed all end user move, add and changes (MACs).

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Migrated Windows server environment to Active Directory.

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Performed hands-on administration, monitoring and troubleshooting of server infrastructure and

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LAN.

Delivered basic PBX and voice mail administration.

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Completed technical audit of remote offices and provided report of finds along with

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recommendations.

Systems Administrator (1999 to 2002)

Completed the installation and configuration of all new networking equipment including switches,

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routers and firewalls.

Performed daily administration of server infrastructure including Lotus Domino, DNS, and DHCP &

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Windows Domain Controller servers.

Performed all software/hardware upgrades for workstations, servers and networking equipment.

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Maintained all relevant IT documentation including server configurations and asset inventory.

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Performed basic administration of Ericsson Telecommunication system.

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Completed all end user move, adds and changes (MACs).

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Monitored daily backups of server configurations and user data ensuring successful completion.

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Created user manuals and provided Level 2 technical support and training of new employees.

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Managed third party contractors providing Level 1 technical support to employees

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Responsible for the installation of fiber optic links between floors of main office building.

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Maintained point-point connectivity between CEO’s home and main office providing access to

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corporate LAN.

Education & Certifications

Florida International University Miami, FL

Bachelor of Science in Computer Science (BS), July 2014

Miami-Dade Community College Miami, FL

Cisco Certified Network Associate

Cisco Systems Inc.

Microsoft Certified Professional NT4.0

Microsoft Corporation

Languages

Fluent in English and Spanish

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