Management Quality Control

MAGGIE S. EDWARD Cell: ***-

***-****

OBJECTIVE

To get onboard a company that derives its prestige from being an excellent

Customer oriented organization.

SUMMARY OF QUALIFICATIONS

-12 years of Management experience in both the Airline and the travel

industry.

-Extensive experience on SABRE GDS reservation system.

-Excellent communication skills, both oral and written.

-Excellent knowledge of world geography.

- Strong prioritization skills and ability to handle multiple customer

priorities

-Strong organizational skills with exceptional orientation to details.

-Exceptional consultation and effective listening skills, with outstanding

attention to details.

-Solid time management aptitude skills.

- Strong sales aptitude with the ability to sell and up-sell.

PROFESSIONAL EXPERIENCE

Frosch Travel

Aug.2013-Jan2014

QC/International Fare Desk Specialist

-Quality Control oversight of booking of complex international itineraries

by travel agents, adding contract specifications and issuing final approval

on contract deliverables before Ticketing.

-Responsible for providing stratified pricing itineraries to the

aforementioned markets including rate desk duties to comprise exchanges and

refunds on multiple segment inter-continental fares.

- Overseeing of Ticketing, Exchanges as well as issuing and re-applying

MCO`s to future flights by Independent agents,corporate and leisure

groups.

-Management oversight of Back end commission reports pulled from Trams for

daily, weekly and monthly accounting reports.

-Verifying the accuracy of reservations,tickets,accounting

requirements,commission

Calculations, and incentives.

ASA INTERNATIONAL TRAVEL, LLC Apr.2009-Jul.2013

Senior International Consultant

-Responsible for providing travel arrangements, as well as financial

services to global travelers to niche markets in Europe, Africa, the Near

East and Far East.

-Confers with clients by telephone, in writing, and in person to answer

questions regarding travel and financial services.

-Inform clients of travel dates, times, connections, baggage limits,

medical and visa requirements and assisted clients in preparing required

documents or forms for travel including visa requirements and local customs

and habits.

-Recommending the organization management for the new and improved travel

plans with the changing mindset of the clients.

AMERICAN EXPRESS, INC

Mar.2005- Apr.2009

International Corporate Consultant

- Senior {PLATINUM} card executive desk subject expert, responsibilities

were to book international reservations and complex itineraries to senior

top level exceptional platinum card members.

-Scope of services included luxury packages and adventure travel to our

established clientele utilizing the various and complex programs like the"

rewards point", "companion benefits",and "Travel Partners" programs.

- Pricing of multi-segmented and stratified travel arrangements including

one way, round trip, open jaw and multi-port departure pricing algorithms

as to per {I.A.T.A} guidelines.

-Booking world class {American Express} preferred vendor resorts, limousine

and automobile reservations with all the international license requirements

documentation.

-Reiterating legal scripts, international customs and visa requirements to

various global destinations and maintaining departmental quality standards.

EDUCATION AND AWARDS

-Bachelor's Degree of Science, Cairo University, 1983-1987 Honors; Dean's

list 1983 -1987.

-Awards winner of the corporate eight years 'Outstanding Leadership Skills

from British Airyaws 1992.

-Certificate of Excellence in 'Management and Execution' 10 year service

Award 1998.

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