Manager Operations

Douglas Cook

**** *. ********* **., ******* Arizona 85048

(T) 480-***-**** (C) 602-***-**** (E) **********@*****.***

Summary

Trained Terminal Operations Manager with 26 years in LTL industry. Seeks

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employment as Operations Manager with a growing company.

Has maintained perfect attendance and safety records throughout a career.

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Desires a role in operations and logistics in a transportation or warehouse

setting.

A persuasive negotiator with demonstrated experience interfacing with union

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officials.

Trains management in their daily jobs, including how to read profit and loss

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statements, cost analysis, human resource reports, and in OSHA regulations and

standards. Empowers managers to make decisions in order to better service the

customer.

Highlights

HAZMAT training Shipping and receiving

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Safety-oriented Multi-tasker

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Production scheduling Customer-service focused

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Results-oriented Exceptional problem solver

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Experience

04/2005 - Current YRC Freight Phoenix, AZ

Terminal Operations Manager

In Charge of 140 Door Dock Operations including dock layout, dock bids and

production goals.

Directly trains and manages 20 supervisors, oversees a staff of 220 employees in

facility.

Oversees security and maintenance.

Effectively handles all labor issues, workman's comp and unemployment hearings

09/1991 - 04/2005 Roadway Express Trucking Phoenix, AZ

Operations Manager

Supervised all shift supervisors for a 24/7 dock operation including hiring, training,

scheduling, safety, management and personal issues.

Roadway Express Trucking Phoenix, AZ

10/1986 - 08/1991

Supervisor

Held various positions including; Dock Records Clerk, Outbound & Inbound

Supervisor, City Supervisor & Dispatcher and Dispatch Manager.

Education

1986 University of Nebraska, Lincoln, NE, USA

Business Management

Bachelor of Science

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