Medical Maintenance

** ****** **. *** * 845-***-****

Garnerville, NY 10923 ********@*****.***

James S. Vooght

Summary Enthusiastic, self starting professional with the ability to work well with others

in any situation. Demonstrated ability to prioritize projects and manage time to

meet deadlines. Strengths include: excellent written and oral communication

skills, decision making abilities, dedicated to self learning and application of

knowledge gained to real life circumstances.

Expertise Thorough knowledge of Microsoft Office, Windows Operating Systems, and

Cisco IOS with additional exposure to several open source UNIX and Linux

Offered

environments. Computer and Network troubleshooting skills obtained through

college coursework and hands on experience supporting a multi-user Small

Office and Computer Aided Dispatch environment.

Experience August 2010 – Present Rockland MobileCare Chestnut Ridge, NY

Network Engineer (July 2012-Present)

! Designed, constructed and configured a third level and portable

redundancy device using cellular technology and site to site IPSec VPN

to provide remote office functionality for voice and data services in the

case of a special incident, or disaster recovery situation.

! Provided on site Network support and reconfiguration during Hurricane

Sandy operations to mitigate and work around external ISP failures to

minimize workflow interruptions.

! Implements and maintains bridges, routers, data and voice gateways,

remote access servers, domain servers, security firewalls, application and

device servers and Internet or Intranet devices and connections.

! Designs, configures, monitors and optimizes local and wide area

networks for optimal performance, maximum availability, minimal

maintenance, and reasonable costs for end users data and voice service

needs.

! Designs, configures, monitors and optimizes local and wide area network

Quality of Service (QoS) for voice, video and data services to all users.

! Performs file maintenance on servers, domains, electronic post offices,

and user files and/or data bases.

! Designs, configures, maintains and manages network security features

for local and wide area networks. Configures, monitors, and maintains

anti-virus programs to insure network and systems integrity.

! Performs customization and system administration for network

management, task/project management, help desk, work group

integration, documentation, and software packages on local and wide

area networks.

! Analyzes, recommends, and evaluates new hardware, software, and

communications products for network compatibility and applicability.

! Performs advanced diagnostics and maintenance on desktop devices

when additional expertise is required.

IT Specialist/Communications (August 2010-July 2012)

! Collaborated with Director of IT in planning of a new Data Center at a

new company facility. Performed Data Center infrastructure buildout

including cabinet placement, and cabling to prep for switchover,

equipment switchover and subsequent testing and documentation

appropriate for new Data Center.

! Assisted in development, implementation, and population of an Access

database to track company computer and network equipment and any

track any repairs necessary on that equipment as needed.

! Assisted in implementation of server virtualization project to place several

active servers on the network into a virtual environment to cut down on

electric, heating and maintenance costs. Assistance to IT Director and

consultant in initial setup and programming of company Cisco network

equipment to accommodate new server environment for new VLANs,

switchport assignments, and traffic shaping (QoS) parameters.

! Updating Cisco networking environment after virtualization project to help

map out network and computer connections to the central switch

environment.

! Collaborate with the Director of IT in Data Center planning for a move of

IT infrastructure to a new facility.

! Perform on-site analysis, diagnosis, and resolution of complex desktop

problems for end-users, and recommend and implement corrective

solutions, including off-site repair for remote users as needed.

! Install, configure, test, maintain, monitor, and troubleshoot end-user

workstations and related hardware and software in order to deliver

required desktop service levels.

! Assess the need for and implement performance upgrades to PC boxes,

including the installation of CPUs, I/O and NIC cards, hard disks, ribbon

cables, hard drives, RAM, memory chips, CD-ROMs, and so on.

! Where required, administer and resolve issues with associated end-user

workstation networking software products.

! Prepare tests and applications for monitoring desktop performance, then

provide performance statistics and reports.

! Accurately document instances of desktop equipment or component

failure, repair, installation, and removal.

! Assist in developing long-term strategies and capacity planning for

meeting future desktop hardware needs.

June 1999 - Aug 2010 Sullivan County 911 White Lake, NY

Emergency Services Dispatcher

! Implementation and maintenance of any daily, monthly, yearly and special

reports as requested by outside agencies. Heavy use of MS Excel and

Vendor’s SQL interface for accessing report data. Commendation received

for efforts from Management.

! Implemented CAD options for “Rip and Run” call sheet faxing to service

agencies and troubleshoot any arising issues and implement any changes

or upgrades to the system based upon user and administration input.

! Setup, configuration and testing of data interface with the NY State Police

Information Network for law enforcement database queries. Troubleshoot

connection issues with NYSPIN support, and troubleshoot errors in queries

along with developing new queries for use within the agency.

! Recruited for Computer Aided Dispatch Maintenance and Support.

Maintenance and Support of CAD Users, Personnel, Equipment, GIS and

Add-On Software.

! Troubleshooting errors with the main CAD system and add-on features for

corrections to be made by software vendor.

! Obtain accurate information regarding the nature of emergencies and

provide appropriate pre-arrival instructions for medical emergencies as

prescribed by NAED Standards

! Dispatch of appropriate agencies in accordance with county protocol and

policies

! Provide additional communication support for response agencies as

requested, duties include but not limited to, mutual aid requests, notification

of utility companies, Dept of Public Works, and Red Cross as necessary

! Maintain radio, phone and other communication logs within the office

! Assist in on going training of new employees after the initial orientation period

Education 2010 Suny Ulster, Stone Ridge NY

!

Network Administrator - Certificate

2010 Suny Ulster, Stone Ridge NY

!

Associates in Applied Science Network Administration: Cisco

1995 North Rockland High School, Thiells, NY

!

High School Diploma

Accreditations Eagle Scout, Boy Scouts of America, 1995

/Certifications FCC Licensed General Class Amateur Radio Operator (Callsign: K2JSV)

New York State Emergency Medical Technician (Since 1995)

New York State Certified Lab Instructor – EMS (Former)

New York State Certified Intermediate FireFighter

APCO Basic Telecommunicator

Medical Priority Emergency Medical Dispatch

Medical Priority Emergency Police Dispatch

Awards Telecommunicator of the Year – Sullivan County EMS Council, 2005

Lifesaver Award – Bon Secours Community Hospital, 2004

Distinguished Service Award – Town of Haverstraw, 1997

Volunteer Jeffersonville Volunteer First Aid Corps 1999-Present

nd st

Positions Held: Training Director, 2 Lieutenant, 1 Lieutenant

Experience

Youngsville Fire Department 2000-2005

Positions Held: Fire Surgeon(Medical Officer)

Stony Point Volunteer Ambulance 1991-1998

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