SHAWN TRONCHIN

E - MAIL T EKSMART****@GMAIL.C OM

C ELL: 3 47 - 878 - 6251

E XPERIENCE

February 2011 to Present Shawn Keys Inc.

Senior Desktop Support Management

Project Management

Executive Support to Senior Management, CEO, Administrative Staff

Technical Business Architecture, Implementation, Design

Data Recovery, Media Support, Professional Multimedia

Apple support (Macpro, MacBook Pro, iPhone/iPod touch)

PC support (Laptop, Desktop, HP, Lenovo, Dell)

March 2008- February 2011 Publicis Groupe

Senior Desktop Support

Clients within Publicis Groupe including: Starcom Mediavest, Zenith-

Optimedia, Digitas, Razorfish, Saatchi & Saatchi, Vivaki, Kaplan Thaler

Group, MSL Group, Mundocom

Support to 1,000 plus end users within the new york city area

Blackberry configuration & general admin support to senior management

Apple support for creative department including software customization,

hard drive upgrades, data migration, imaging (Macpro, Macbook Pro,

iphone/ipod touch)

HP & Lenovo hardware upgrades, repair, desktop, special imaging for

executives, on workstation and laptops.

ZEN works Net boot and Ghost Enterprise Imaging for PC

Filewave Apple desktop and laptop imaging

End user cross platform data recovery

Service Now IT ticket system (Proprietary System)

Remote Desktop Support including administration, re-configuration,

tutorial (PC/MAC)

February 2007- November 2007 Millennium Concepts

Desktop Support- NBA

Windows XP deployment

Active Directory

Ghost Imaging / Restore

ZEN Imaging/Deployment

PDA- Blackberry, Windows Mobil, Palm OS

Data backup / restoration

Outlook support/ configuration

Lotus Notes Support

Dell/Lenovo Support

April 2006-October 2006 HSBC Bank

D istributed Systems Support

Windows XP migration

XP deployment via Ghost 7.5/ Network

PDA-Palm, Windows, Blackberry

End User desktop support

Remote Desktop Administration/Support

HP/Compaq Laptop 410,4000,6000 support

Office 2003 support

Lotus Notes 6x

March 2006-April 2006 EMI Music- North America

D eskside Support

XP deployment via Ghost 7.5

Active Directory user administration

End User desktop support

Remote support solutions

HP/Compaq Laptop support including 410,4000,6000

Office 2003 support

Sept 2004–February 2006 Citi Group / Smith Barney

N extgen 4 Technical Support

Nation wide remote Windows 2000 server/XP professional rollout

User data system migration from Windows NT/2000 to XP

Active Directory user administration.

End User desktop support.

Alteris Remote Server/workstation deployment

Alteris remote administration

Day 1, 2 User phone support after migration

A DDITIONAL S OFTWARE & HARDWARE

Logic Audio Pro, Pro Tools 9 /10, Sony Vegas & Sound Forge, Social Media

Apps (Hoot suite,, Windows 98/NT/2000/XP, 7 Apple 10.4-10.6x, MS

Office, Lotus Notes 4-6.5, Remedy, Symantec Ghost5x-7x/ Norton

Utilities/Antivirus, McAfee Antivirus Altiris Deployment/Magic Help

Desk/Service Now/Imaging/Remote System, Service Center, Arcserve 2000,

IBM ThinkPad, Dell Server/Desktop/Laptop, Gateway Desktop/Laptop,

HP-Compaq DC, NC, Elite book series, Printer, SCSI, Scanner, PDA,

DSL/Cable Modem, Router (Cisco, Linksys/D-Link/ Belkin/ Netgear)

Professional Digital Audio/Video Hardware

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