Account Management

LATONIA Y. JOHNSON

**** **** ****

Fort Washington, MD 20744

Phn: 202-***-****

Email: ****************@*****.***

OFFICE MANAGER

Dedicated and technically skilled business professional with versatile administrative support skill set developed through experience as an Office Manager, Secretary and Marketing Executive

KEY SKILLS

Office management, team buildng & supervision, staff development & training,

Contracts, proposal preparation, spreadsheet database creation, bookkeeping,

Payroll, accounts payable/receivable, records managememt, meeting & event planner,

Inventory management, expense reduction

EXPERIENCE

DOUGLAS & FAMILY REALTY SERVICES, LLC - Capital Heights, MD

Office Manager / Marketing Executive (PT), 2010 to 2013

Accounts payable/receivable, weekly payroll, credit, collections, statements, billing, expense control, accounts management, batchig, month-end closings, human resources management, training and supervision, customer services/client relations, computerized processes

SELF EMPLOYED

Hom Daycare Provider (FT/PT), 2004 to Present

Setup proposals for parents, A/P, A/R managed 1 assistant, cared for children ages newborn to 11, adult care, provide meals, meetings/conferences, coordinated activities and field trips

SPHERION (BOWMAN TRAILER LEASING) - Hagerstown, MD

Accounts Receivable Administration, 2012 to 2013

Collect on all open invoices 31-90 days or more, process ACH, credit card payments (Check Gateway System), batching, incoming / outgoing calls, faxing, mail and emails, processed repossessions, quotes, update customer accounts, processed all paperwork, assisted staff attorney (waiver liens)

ADVANTAGE (KAISER PERMANENTE') - Burtonsville, MD

Patient Access Specialist (Call Center), 2009 to 2010

Collect specific information for PCP or specialty care services, route incoming calls from patients, physicians, nurses, scheduled OB/GYN appointments, answered routine administrative inquiries, processed cases for medical claims, assist members with EOB's, incoming/outgoing mail, correspondence with patients, medical records, verified insurance eligibility patients, HMO, PPO's, Medicare A/B, updated all demographic information, reports, charts

SEARS /GREAT INDOORS - Alexandria, VA

In-Store Marketing Manager / Sales Lead, 2003 to 2004

Managed 15 hourly associates, manager on duty calls/complaints, new-hire interviews,

Store openings / closings, conduct store meetings, cash handling, credit checks, special orders, execution of marketing visual programs, monthly action plans; Plan-O-Grams; Zone-O-Grams, ad setups/ takedowns, promotional setups, price integrity

ABACUS COMMUNICATIONS (SPRINT PCS) - Virginia Beach, VA

CSR Representative (Call Center), 2001 to 2003

Incoming calls (Dialer) and outgoing calls, sold and activated cellular phones, technical support calls, process bill payments, credit checks

EDUCATION

PENN FOSTER UNIVERSITY ONLINE

Accounting- Bachelor's Degree Program, 2013 to 2015

SENECA VALLEY HIGH SCHOOL

High school Education - Diploma, 1987

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint, Access, Outlook, Quicken, Lotus, Quattro, Quickbooks, FACTS and Check Gateway Accounting System, CBSI, Medics Elite, Health Connect

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