Customer Service Manager

Quincy D. Washington, MBA

**** ********* ******* ******* ******* 300**-***-*** 2117 (cell)

CAREER FOCUS – To secure a challenging and rewarding career in the sales Industry

that would allow me to enhance my client’s understanding on the products that my

company is providing with honesty and integrity with the intentions on building a life-

long professional working relationship.

PROFESSIONAL HISTORY

Northwestern Mutual Financial Network (02/09 – Present)

Financial Professional – Responsible building a business through relationships

and trust by walking potential clients through a process to evaluate and

determine whether or not they are on track to accomplish their financial

goals.

DaimlerChrysler Services North America LLC (5/96- 12/08)

Captive financial institution designated to wholesale, retail, lease and insurance

receivables for the automotive industry.

DEALER RELATIONS MANAGER (4/01- 12/08) - Responsible for developing and

enhancing dealer relationships in an assigned territory.

Acquiring new accounts (dealerships).

Establishing a strategy enabling dealers to move from a transactional to a

relationship position with our organization. What does this mean?

Increasing territory penetration levels over and above given goal.

Presenting new programs to the dealer body.

Showing the dealer body the benefits doing business with DaimlerChrysler

Assisting Dealer Principals (owners) in developing action plans to accomplish

given goals.

Developed strategies to meet assigned goals.

DEALER CREDIT ANALYST (01/00 04/01) - Responsible for analyzing dealerships

financial statements and making sure that dealerships meet DaimlerChrysler’s

lending requirements.

• Arranging and conducting Wholesale Inventory Audits.

• Verifying the validity of a dealerships financial statement.

Notifying Dealer Relation Managers if a given dealership is experiencing financial

•

difficulty and assisting them to establish an action plan to resolve the matter.

RETAIL CREDIT ANALYST (03/98- 01/00)- Responsible for reviewing analyzing and

decision(deciding) customer credit applications submitted to DaimlerChrysler by

dealerships.

Building and maintaining dealer relationships

Informing the Dealer Relations Managers of potential issues that may affect our

relationship with dealers.

CUSTOMER SERVICE SUPERVISOR (05/96 – 03/98) - Responsible for assisting

and educating telephone adjusters on the proper ways of adjusting customer

accounts.

Providing direction to develop a team of 12 Representatives through coaching

and monitoring to perform at a high level

Supervising the liquidation of Retail and Lease Receivables

Maintaining good customer and dealer relations.

Responsible for Recruiting and selecting potential college candidates for the

DaimlerChrysler Intern Program.

Education

American Intercontinental University Masters of Business Administration - August 2001

•

– Dean’s List

Southern University, Baton Rouge, Louisiana Bachelor of Science – Management

•

May 1994

TECHNICAL SKILLS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint. Have taken strategic selling

courses, dealing with difficult people, conflict resolution seminars and numerous

management development programs. Lead Assessor (ISO).

MS Office

Series 6 and 63

HONORS

Recipient of DaimlerChrysler’s “Role Model” award and then put the years received.

Member, 1994 National Black College Football Champs

Dean’s List AIU August 2001

TRAINING

• Face to Face Selling Skills Workshop

• Negotiation Workshop

• Professional Presentation Workshop

• Strategically Building Relationships Workshop

REFERENCES

Name Address Phone

Shemia Francisco Esq. 3954 River side Pkwy Decatur Ga. 30034 678-***-****

Jerome Lapsley 5246 Winding Stream Ct,Stone Mountain GA.30088 770-***-****

Richard Oliver 7553 Barbara Cohn Pl B.R La. 70811 225-***-****

Larry Harold 1031 Grove Trail Pass Douglasville, GA 30134 225-***-****

Thomas Walker Jr. 15128 Memorial Tower Dr Baton Rouge, LA 70810 225-***-****

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