Manager Software

Yuting Wang Mobile #: 347-***-****

** ** **** ****** **, Woodside, NY 11377 ******@**.*****.***

OBJECTIVE

Seeking a position requiring advanced technical training and providing an opportunity to improve the systems and

operations of a growing company.

INFORMATION TECHNOLOGY PROFESIONAL

• Hands on, results oriented professional with over 3 years of experience in the IT field.

• Strong troubleshooting and technical acumen.

• Detail oriented manager with excellent communication and interpersonal skills.

Experience includes:

Comptia A+ Certified Software Configuration TCP/IP

Comptia Network+ Certified Switches & Hubs Router Configuration

Hardware Configuration Project management Help Desk Management

Technical Support System Upgrade Hardware Rollout

Software Upgrade Training Administration Business needs analysis

PROFESSIONAL EXPERIENCE

DeVry Institute of Technology, New York 10/29/2007 – 4/5/2011

Lab Manager II

Duties and responsibilities included:

• Coordinate daily checks of equipment repairs and tracking of repairs on database.

• Develops ongoing needs analysis of equipment replacement and equipment.

• Ensured campus computer use policy and lab policies are adhered to by all lab users.

• Provide up to date reports to meet all lab resource requirements required by faculty to ensure that lab

and classroom operations are meeting requirements of Academic delivery.

• Support Network infrastructure by maintaining voice and data cabling.

• Provide training and evaluation sessions of Student Workers performance.

• Assists student and faculty/staff users regarding the use of supported software applications and

hardware.

• Writes technical documentation for software and hardware

• Coordinate and/or perform software installations, diagnostics, and repairs.

• Configure and deploy software and hardware such as Printers, scanners, and copiers.

• Use ticketing system to track all reported issues and problems reported to helpdesk.

• Create and deploy desktop images.

• Migration from Windows XP to Windows 7 Professional.

EDUCATION

DeVry Institute of Technology, New York

Baccalaureate Computer Engineering Technology 2007

Yuting Wang Mobile #: 347-***-****

65 22 38th Avenue 3B, Woodside, NY 11377 ******@**.*****.***

DeVry Institute of Technology, New York

Associates Electronics and Computer Technology 2003

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