Manager Support

OBJECTIVE

Obtain an IT support position where I can utilize my technical expertise

and allow me to further enrich my technical knowledge.

EXPERTISE HIGHLIGHTS

o Detail oriented multi-tasker with strong organizational skills.

o Works effectively individually or with others as a team.

o Strong troubleshooting and problem-solving skills.

o Network & System Administration, desktop support and helpdesk support for

major financial clients

o 10+ Years of technical experience on a variety of the technologies.

o Worked at several high profiles financial firms on a variety of high-

level projects.

TECHNICAL SKILLS

Software

Operating System Mac OS X, Linux Gnome, MS Win Server 2003-2008, Win

NT, Win 2000, Win Me, Win PE Win XP, Vista, Windows 7.

Office Applications Remedy, BMC Console, Active Directory, Exchange

Server 2007, Arriva, Ghost 8/9, Symantec Act, MS Internet

Explorer, Firefox, MS Office 2003 to 2010, Blackberry

Desktop Manager.

Hardware

-PCs & Lapts, PDA Apple, Compaq, Dell, Hewlett Packard, IBM,

Blackberry, NEC, Toshiba, Packard Bell, Palm Pilots, Palm PC.

-Printers Hewlett Packard, HP LaserJet's, d2055dn,

4000, 4200, p3000a, Maintenance, troubleshooting, installation and

configuration of HP Jet Direct Card for TCP/IP (Wiring, Network Printer).

PROFESSIONAL EXPERIENCE

Helpdesk/ Desk support The Switch Network

New York, New York

Ago 2013 - Dec 2013

. Computer image installation and configuration, Identify computer problems

and advising on the solution, Logging and keeping records of

customer/employee queries, Working with field engineers to visit

customers/employees if the problem is more serious, Testing and fixing

faulty equipment, Helpdesk support by phone, email, end user and remote

connectivity with Go to Assist Manager, IT procedures Wiki pages creation

with SharePoint, Work documentation, installation and configuration of

office 365, Visio and project. IMAC process, DMAC process, ESET NOD32

Installation and configuration, Ticket management with Helpdesk Authority

and SharePoint, Inventory Management and Control by Asset Tracking with

SharePoint and Excel.

Desktop Support/ SA McGraw-Hill S&P

New York, New York

Jan 2012 - Jul 2013

. Windows 7 Migration, configuration synchronization and troubleshooting,

Installation, configuring and support of MS Office 2010, User data backup

with using Symantec Ghost and restore with USMT utility. SCCM client

installation and customization. End user support using Remedy and SDM 12

ticket manager software. Blackberry account setup, user's synchronization

configuration and support. Network printer setup and configuration.

Answer, diagnose and resolve technical problems via phone and/or at the

user desk side.

Helpdesk/ Desktop Support/ SA Barclays Capital New

York, New York

May 2009 - Dec 2011

. Computer image installation and configuration. Trading workstation setup,

configuration and troubleshooting. IMAC process, BlackBerry Desktop

configuration. Blackberry account setup, user's synchronization

configuration and support. Trading floor workstation installation and

configuration. Service Center Ticket process management. Troubleshooting

desktops for traders.

System Administrator Bank of America

New York, New York

Jan 2009 - May 2009

. DMAC Project, Computer deployment setup and configuration. Identify

computer problems and advising on the solution. IP phone installation and

configuration. Network printer setup and configuration. Trading floor

workstation setup and configuration IMAC process, BlackBerry Desktop

configuration. Desk support

System Administrator JP Morgan and Chase

New York, New York

Nov 2008 - Oct 2009

. Computer roll out setup, PC hardware installation configuration and

support, network printer installation and configuration. Blackberry

Desktop account setup, user's synchronization configuration and support.

Trading floor workstation installation and configuration. Service center

ticket process management.

Field Technician The Calhoun

School New York, New York

Ago 2008 - Sep 2008

. Computer setup, hardware installation configuration and support, network

printer installation and configuration. Blackberry Desktop account setup,

Users synchronization configuration and support. Smart board installation

and support. Software installation and configuration, NEC Projector and

cabling installation, Weather station installation and configuration.

System Administrator Merrill Lynch

Exchange Place, Jersey City

Oct 2004 - Mar 2008

. Installation, Configuring and support of MS Office 2003-07. Computers

roll out, imaging, user setup and troubleshooting, Inventory management

(Ariba Spend Management). Configuration and support of Networks

installations systems, hardware configuration, software or templates

installations. Win XP Builds and troubleshooting of computers Compaq, HP,

IBM and Dell. IMAC process, EMC, BMC, Remedy, Active directory, Ghost,

BlackBerry synchronization and support. Member of a Windows XP Team

Migration Project. Configuration and support of PC systems - Hardware

configuration, software installations. Setup of desktop with different

brand of software. Assist the user with configuring their applications.

EDUCATION

Ramon Emilio Jimenez High School

Diploma Dom. Rep. 2001

ComTIA A+

Certified New York 2009

Basic knowledge

Network+ Server+

REFERENCE

Reference upon request.

Contact this candidate