Technician Project
Resume:
Jose E. Rivera
******@*****.***
PROFILE
Project Consultant - Switch, NOC, PC LAN Technician - HSPA+ AAV - LTE -
Work on various technologies and platforms, such as T1/T3 and SONET/DWDM
Architecture for the testing and accepting of Circuits including
OC3/OC12/OC48. COMPTIA A+, and CompTIA Network + Certified. Trained in the
use of Active Directory, Windows Server 2008 R2, Windows 7/Vista/XP
Professional in an Enterprise Network. Troubleshooting, maintaining,
upgrades, and backup of data utilizing MML, UNIX, and some XML scripting.
IP routes for Hybrid ATM circuits. Replace and repair of software and
hardware faults, and upgrade firmware. Troubleshooting and maintaining PCs
and peripherals. Build/add Radios, sectors, cell sites on MSC, BSC, and the
BTS. Site re-homes, familiar with 911 Scout Suite, And UMTS site builds in
HSPA++, LTE Suite eNode B, Node B, RSP, RNC, etc. Contributing member of
group responsible for enhancing the customer experience through the UMTS
upgrade of the Core/RAN for the entire Philadelphia Market.
WORK HISTORY
03/13 - 10/13
T-Mobile, LTE Switch Technician II (Consultant) - Modernization - Coverage
Expansion
(JMA-IT) JMA Information Technology, Inc.
T-Mobile Switch, Charlotte, NC
T-Mobile, LTE Switch Technician II (Consultant) - Modernization - Coverage
Expansion (JMA-IT) JMA Information Technology, Inc. T-Mobile Switch,
Charlotte, NC Switch Technician supporting the Modernization - Coverage
Expansion, LTE, and UMTS. Utilizing the AMOS CLI, Ericsson OSS for 3G/UMTS,
Ericsson OSS for 2G/GSM, and Ericsson OSS for LTE. Project tracking of
Modernization from start to completion, verifying results of Site walks,
Construction adds/deletions of LTE equipment and Modernization equipment
such as DUL, DUW, DUG, and Hybrid Cables, etc. Producing reports using MS
Excel, while tracking trouble tickets, and issues causing delays of the
Project deliverables. Verified scope of work to be performed, i.e. 1C, 2C,
4B indoor or outdoor configuration. Using Granite, Homer Work Order, and
Trouble ticket systems to NEST Sites for LTE Modernization, and status of
LMU with the 911 PDE Suites. As member of The Modernization War Room
(Modernization team), use of ENPS Suite to Create XML Integration Scripts,
and to verify Remote Connectivity, upgrade Software, upload XML - CV
Scripts for integration, and verify Alarms on various eNode Bs and Utilize
CIQ files to create LTE Sites in the OSS. Assist Field Technicians to
trouble shoot Connectivity issues; turn up of ports on CSR (ALU 7750
Routers). Verify cabling and wiring according to Scope of Work and MOPS
when needed. Clearing of Alarms on all Technologies LTE, GSM, UMTS
(AWS/PCS), and the LMU.
09/12 -12/12
Full time student
NYBI (New York Business Institute)
Computer Network Administrator Training Program
Covers A+, Network+, Active Directory, Windows Server 2008 R2
Graduated received certificate of Completion, earned CompTIA A+ and Net+
Certification.
New York Business Institute
124 E. 40th St, Suite 801
New York, NY 10016
11/11-07/12
Switch/NOC Technician II
MTPCS d/b/a Cellular One
Switch /NOC Technician II, as part of the Cellular One Network Operations
Team for its GSM, CDMA, Ericsson, Nortel and Nokia Network, Primarily
monitors, tests, and maintains remote BTS cell sites, all core (NSS/BSS)
element activities, and various service related issues, in order to provide
clear voice and data paths and optimal system reliability for customers.
Interfaces with Engineering, Field Operations, and various departments such
as Roaming, to troubleshoot service-affecting issues and improve QOS, and
MTTR. Coordinated call trace, and call testing with the affected customer,
and all associated parties such as LD carriers and Roaming Partners, to
resolve customer issues. I confirmed, and modified parameters of cell
sites, as well as translations on various platforms. Monitored SS7
signaling links, and the reset of SS7 Protocol Stack for trouble
resolution. Monitored all Circuits and System Nodes for alarms and
escalated to Tier 2/3 support when necessary. Interfaced with Network
Engineers to assist in monitoring and restoration of various SIP trunks.
Troubleshooting and restoration of VPN Tunnel for Nortel OMCR access and
connectivity.
6//11 - 11/11
Switch/NOC Consultant - TekSystems
Client - MTPCS d/b/a Cellular
Switch /NOC Consultant is a part of the Cellular One Network Operations
Team for its GSM network. Primarily monitors, tests, and maintains remote
BTS cell sites, all core (NSS/BSS) element activities. Same as above entry.
7/10 - 12/10
Switch Engineer - Consultant -MSC Boston - TekSystems
Client: T-Mobile, USA - East Providence, RI
The timely roll - out of AAV project and associated HSPA+, LTE upgrade
efforts in the market. Ensure T1 testing and Ethernet circuit testing is
accurate and complete. Complete the activation of HSPA+ on all available
Ethernet enabled sites. Perform cell trouble shooting of the 3G/LTE cell
sites and core nodes. Modified and confirmed site build configurations.
Using NetEx monitored and resolved alarm issues.
5/10 - 6/10
Project Consultant- WAVSYS
Switch Technician III, HSPA+
Client: T-Mobile, USA - Beltsville, MD
Field Engineer Consulting Role includes:
The timely roll - out of AAV project and associated HSPA+ LTE upgrade
efforts in the market. Ensure T1 testing and Ethernet circuit testing is
accurate and complete. Complete the activation of HSPA+ on all available
Ethernet enabled sites.
3/05-04/10
Switch Technician
T-Mobile, USA, West Norriton, PA
Played key role in the upgrade and addition of T1s to Nortel, Ericsson BTS
and the Node B for the HSPA+ Expansion Project. Oversight of Circuit
delivery and Turn up at the DS3, DS12 level and the OC1, to OC48 Fiber as
well. Maximized proficiency in UMTS testing, circuit building and cross
connecting at the RSP/RNC to Node B, achieving Node B integration. Worked
with the RF Optimization Group, implementing RF Engineering Data Fill to
build Nortel and Ericsson 2G and 3G Sites. Provisioning of the IP
Interconnect and IP route, using the OSS and AMOS CLI for 3G and HSPA+
hybrid IUB circuits. Provide analytical troubleshooting while conducting
daily operational maintenance and support for Field Operations. Supported
Engineering Operations Teams on the Alcatel Lucent Soft Switch and Media
Gateways. 911 Software upgrades and testing on Scout Application Suite.
Turn up of new trunks. Support of Tellabs -TITAN 5500/532 Technicians to
resolve outages and enhance the network during MOP and work order
completion.
12/2003 - 03/2005
Tracking/Trending - Advanced Technical Support, TSR III
T-Mobile USA - Call Center - Allentown, PA
Monitor national GSM/GPRS/EDGE wireless systems using knowledge of wireless
systems. Track any trends, which may develop and drive customer calls
within Customer Technical care and General Customer Care tiers of support.
Interface with engineering groups at the NOC level in order to create a
synergy of seamless support ensuring a timely response and resolution to
Customer impacting outages within the T-Mobile Network of services.
01/2000 - 03/2002
HUB INSTALLATION TECHNICIAN
Supervised and trained a crew of two in the build out of HYBRID FIBER
OPTICS/COAXIAL Broadband systems. Responsibilities included the
installation (Rack & Stack), Dressing, tagging, lacing, labeling of
circuits, and cable runs. Use of power tools, overhead ladder runs, as well
as; installing Fiber troughs, and installation of CISCO routers and
servers. I ran Cat 5/6 and Grounding lines as per FCC specifications.
Worked underneath floor panels and above rack installs as per Engineering
drawings, MOPS and Diagrams.
Military Service
11/1986 - 01/1996
U.S. Coast Guard
Operations Specialist II/ Radarman II
Honorable Discharge
Supervised, evaluated, and trained 12 entry level to mid-level
Technicians in troubleshooting, maintenance and operation of Ships Unix
based satellite/IT communications and data network. Developed and
deployed Spanish language curriculum while serving as an instructor and
translator during training mission for the Colombian Navy - Executive to
Junior Officer Level. Served as Maritime Law Enforcement Boarding
Officer with arrest authority. Assisted in testing of various prototype
applications with the Coast Guard R&D, and Texas Instrument Engineering.
02/1981 - 07/1986
U.S. ARMY
Mechanized Infantryman/Tactical Communications Operator and Mechanic -
SGT
Honorable Discharge
Served as Mechanized Infantry SGT. as well as Battalion Communications
SGT. Supervised junior Technicians in the maintenance and operation of
Tactical Communications Equipment. Maintained a running inventory of
replacement parts, as well as maintenance schedule of entire vehicle
based Communications systems in entire Battalion fleet.
Education
New York Business Institute, CIT1 - IT Administrator Program, 124 E. 40th
St, Suite 801, New York, NY 10016
Leigh Valley College, Allentown PA, Visual Communications (44 Credits)
US ARMY training in communications
US Coast Guard training in Network Administration and support
Certifications
CompTIA A+
CompTIA Network+
MS Active Directory, Windows Server 2008 R2, Windows 7/Vista/XP
Professional. Alcatel Lucent Wireless Soft Switch, Alcatel Lucent WEM CLI
and GUI.
Captivator, ADTRAN, NOKIA Tekalert/Telsasoft, Granite 6.3, Ericsson Hybrid
IUB, CM/FM/PM in UMTS, Ericsson, Hybrid VLAN, Subnet and IP addressing,
Ericsson IP/ATM-based, Tektronix Optimon. UMTS Monitoring, E911 Drive
Testing, UTRAN Solutions, (Alcatel-Lucent 7670 RSP). Network Trouble
Management, T-Mobile Nokia NSS/OSS, Ericsson GSM WCDMA Core Network, T-
Mobile Network Platforms, Mobile Data and Applications, as well as TCP/IP
Protocols, STP, and SS7 Basics. T1 Digital Networks, GSM Air Interface,
maintaining, and troubleshooting 2G and 3G/4G LTE Radio Access Network
equipment, REACT, Granite, Ericsson OSS, Go Global, and Remedy to support
and maintain circuits. Following detailed method of procedures (MOP), and
practices in the routine maintenance of switch interface equipment. Support
of Field Operation technicians with point -to - point testing. Monitor,
test and maintain Tellabs - Titan 5500/532 transport equipment hardware &
software. Monitored the efficiency and proper operation of all facility
related equipment, including Fire Suppression systems, AC/DC power systems
and HVAC, using NETEX Net Expert - monitoring Alarm Suite.
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