Quality Assurance Customer Service

Jerald A. Westmoreland

**** **** ********* ***

Milwaukee, WI 53216

Home Phone 414-***-****

**********@***.***

CAREER OBJECTIVE

I am an ambitious, creative, decision-maker in search of a challenging

opportunity with future potential. I would like a position where I can best

utilize my expertise in quality

assurance, customer service, technical support/ sales, and communication.

SUMMARY OF QUALIFICATION

1. 4 Years as a Quality Engineer

1. 30 Years successful experience in Quality and 3 Years as a Technical

Support/ Customer Relation Manager

2. Honest, straightforward and respected and trusted by customers.

2. Work alone effectively and as a team member.

1. Enthusiastic and motivated. Sincerely enjoy developing and maintaining

good customer service

2. Computer skills: Microsoft office, Excel and Power point.

WORK EXPERIENCE

DIVO: Clothes For Men Milwaukee, WI

Project Manager 07-21-08-- on-going (full-time volunteer position)

. Helped design and implement a program that offers free work

attire to men in poverty for job interviews.

. Job coaching

. Outreach/public relations

. Mock interviews

. Working one-on-one with clients, service providers and other

organizations

. Designed and maintain data bases

. Aided in developing policy and procedures as part of a team

Wurth Adams Milwaukee, WI

Quality Engineer 07-04/ 07-08

* Design and Set-up Quality Assurance Lab

* Design and Set-up Paperless inspection system

* Investigate and Identify customer complaints, and answer

corrective action request.

* Set-up Inspection control plans for new customers

* Part Identification on new customer parts

* Set-up and manage part database for customer

* Confer with customers and suppliers regarding product quality

problems, conduct analyses test results, and consult with outside

laboratories for testing.

* Process ISIR,PPAP and First piece Layout for Customers

* Design forms for ISO System

* Internal Auditor

* External Auditor

Bossard/Larson Milwaukee,

WI

Technical Support/ Customer Relation Manager 01-040/07-04

. Responsible for major OEM accounts current sales

$13Million.

. Increased sales with current accounts by problem solving,

good customer

relations and application engineering.

. Specific duties included line walks, technical support,

quality assurance and

Working with engineering on new product design.

* Process ISIR,PPAP and First piece Layout for Customers

* Design forms for ISO System

* Internal Auditor

* External Auditor

Quality Assurance Manager 04-87/01-04

. Oversee all Quality functions, ISO system, and supervising

8 inspectors and lab technicians.

. Setting-up Certification Program for customers.

* Plan and manage activities required to ensure the quality of

products delivered to customers.

. Responsible for all internal and customer audits.

. Designed and Set-up Quality Assurance Labs from the ground

up

. Prepared Quality Training Program.

. Procedural writing on board of Certification for Q.A.

Laboratory. (A2LA)

. Investigate and identify customer complaints, and answer

corrective action

requests.

. Obtained certified supplier award from four major

customers.

* Designed sampling procedures in compliance with customer

requirements to ensure proper documentation of all pertinent

product quality data; utilize statistical tools to analyze data.

Quality Assurance Inspector 10-86/4-/87

. Performed all inspection and testing of material per the

customer print or

Industry standards.

. Capable of using the following inspection equipment:

Digital Caliper, Micrometer, Hardness Tester, Micro-

Hardness Tester, Tri-Roll Thread Gauging

System, Optical Comparator, Thread Ring and Plug

gages.

* Geometric Dimensioning and Tolerancing

Stolper-Fabralloy co. 10-85/10-86

Waukesha, WI

Quality Assurance Technician

. Incoming, First piece, floor, and final inspection.

. Gage Calibration

* CMM

* Internal Auditor

Modern Machine Works 1978/1986 Cudahy, WI

Quality Assurance Technician

. Incoming, first piece, floor, and final inspection.

. Gage calibration

* CMM

CERTIFICATION 1996-1999

Certified by Wisconsin Board of Vocational Technical

and Adult Education:

Part time instructor at Milwaukee Area Technical

College

1. Inspection/Quality Control

2. Industrial Automation

EDUCATION

1985-1989 Milwaukee Area Technical College

Degree: Associate of Industrial Engineering

1981 University of Wisconsin-Milwaukee-Extension

Quality Management and Engineering Courses

1973-1974 United Technical Institute

Technical Drafting

1967-1972 Milwaukee Lincoln High Jr. & Sr.

Degree: High School Diploma

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