Customer Service Project Manager

N ikkia Mulkey

**** *. *******

W ichita Ks *****

Phone: 443-***-****

Email: ************@*****.***

Career Objective

To obtain a position where I can maximize my multilayer of management skills,

quality assurance, program development, t raining experience, customer service and

a successful t rack record in sales customer service environment.

Skill H ighlights

Problem resolution Employee training and development

Pc/Mac

Administrative support Team building

Meets deadlines Administrative operations

Attention to detail Microsoft office skills

Project Planning Meets/exceeds goals

Self-starter Adobe Photo Shop cs6

P rofessional Experience

Rual Car rier 01/2013

-Present

United States Postal Service Wichita KS

Sorts mail in delivery sequence for the assigned route. Receives and signs for accountable mail. Loads mail in

vehicle. Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects

monies and receipts for accountable mail; picks up mail from customers' roadside boxes. Sells stamps,

stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post;

furnishes routine information concerning postal matters and provides requested forms to customer. Returns

mail collected, undeliverable mail, and submits monies and receipts to post office. Prepares mail for

forwarding amd maintains records of change of address information. Prepares a daily trip report and

maintains a list of the customers on the route. Conducts special surveys when required. Maintains an

inventory of stamps and stamped paper as needed to provide service to customers on the route. Provides for

mail security at all times.

Store Manager 12/2007 – 07/2012

McAdams Custom Jewelry & Repair Forestville, MD

Implemented innovative programs to increase employee loyalty and reduce turnover. Hired

and t rained staff. Maintained confidential information, such as pay rates, bonus targets and

pay grades. Received, recorded and banked cash, checks, and vouchers as well as reconciled

records of bank t ransactions. Assisted in all areas of administrative work including data entry,

receptionist duties, file organization, research and development. Performed accounts

receivable duties including invoicing, cash application, researching chargebacks, discrepancies,

issuing customer requests for documentation. Managed wide variety of customer service and

administrative tasks to resolve customer issues quickly and efficiently.

Daycare Provider 07/2007 – 11/2010

Lil Ladybugs Daycare Lusby, MD

Processed and billed weekly invoices. Adhered to high standards of safety, cleanliness and

p rofessionalism. Maintained certification in First Aid and CPR. Provided a comfortable home

away from home to many children.

Action Shots 12/2000 – 07/2007

Design, Project Manager Fort Washington,

MD

Design, project management, customer management, production management

Designed graphic solutions for customers of business accounts, small business startups,

marketing managers.

Created logo identity packages, annual reports, brochures, newsletters, advertisements

Procured printing, graphic supplies, and graphic resources; t racked account

receivables/payables; scheduled vendor services; maintained production and client schedules

w ithout missing a deadline.

Education

Oxon Hill High School 1998

Oxon Hill, MD Diploma

Butler Community college Present

Wichita KS Administrative

Medical Specialist

Medical Billing

and Coding

Medical

Terminology

R eferences available upon request

Contact this candidate