Service Customer
Resume:
OLUSOLA OGUNSEYE
Bolton
Telephone-078*******
Email **************@*****.***
Objective
Interested in working in care to apply my acquired experiences, as well as broaden and acquire
new skills through experience.
Profile
I have the skills and experience to work as a support worker in the care sector. I can make a
real contribution to this role through my range of personal qualities and skills such as the ability
to follow a care plan to help service users meet their individual care needs and appropriately to
a high standard, including personal hygiene, assistance with laundry, and preparing meals and
drinks, enable service users to achieve independence as far as possible. Again I have got a strong
personal commitment to the concept of social care, and feel that I would gain satisfaction from
this role, and develop personally and professionally from the experience.
• Motivated and self-driven with more than a year work experience
• Enjoy helping people during and throughout sales
• Known for ability to build relationships, retain customers and increased sales.
Relevant skills/ work experiences
Manchester Mental Health and Social Care Trust (NHS)
Job title: Support Worker – Bank (July 2012 till date)
Role:
1. Participating in the care and assessment of service user’s problems, planning,
implementation and evaluation of interventions, as required, ensuring that the service
user’s physical, psychological and social needs are taken into account at all times.
2. Delivering effective individualized care in response to service user’s needs under the
supervision of the nominated professional, providing a range of supportive interventions
/ home treatments.
3. Ensuring clear and concise documentation of individual service user care in all service
user’s files and that these are stored according to local policy.
4. Seeking to establish and maintain an effective working relationship with service users,
relatives, careers, colleagues and other disciplines.
5. Ensuring effective and confidential communication at all times between all care
professionals. Maintaining strict confidentiality with regard to any information
concerning service users or colleagues.
6. Observe and report changes in the service user’s physical condition or mental health to
the nominated professional.
7. Demonstrate an awareness of the needs of the carers of service users with mental health
problems.
8. To observe and report potential and actual hazards in the service user’s home
environment to the nominated professional and initiate “common sense” measures to
alleviate these when necessary.
9. To liaise with the nominated professional to ensure that Policies and Procedures are
adhered to.
10. To give practical, personal and emotional support to enable the service user to meet
their assessed needs. To participate in attending to the service user’s domestic chores,
personal care when necessary with the view of enabling them to work towards their
independence.
11. Any other duties as appropriate to the grade, as may be requested.
Cine World
The Valley, 15 Eagley Brook Way, Bolton, Lancashire BL1 8TS, United Kingdom
Sales assistant – Feb 2012- till present
My duties include;
• Basic till operation and ticketing
• Building a loyal customer base through consultative sales approach
• Checking –in customers into the cinemas
• General customer care services
Academy Group
Eton Business Park, Bury Road, Bury Greater Manchester. M26 2XF
Customer service assistant - DEC2011- FEB2012
My duties included;
• Helped customers to identify their best services
• Kept and maintained confidentiality.
• Processed correspondence to client through letters, emails, fax.
• Arrange appointment and set up reminders
• Provide friendly advice to client
• Gave customers their best option on the products that suits their needs
Trainings Completed
• Moving and handling
• Safeguarding Children & Vulnerable Adults
• Health and Safety at Work
• Information governance
• Resuscitation and Disengagement
• Infection Control
Education
• Bolton College (September 2011- July 2013)
BTEC subsidiary diploma in business studies with distinction in all courses.
• Rathbone Skill Centre, Little Hulton (April 2011 – August 2011)
Foundation learning courses in the following: Employability and personal development
bsc health and safety; English language; ICT
References
Casmir Nwaishi
Assistant Practitioner
Community Mental Health Team
The Stables
Old Withington Hospital
West Didsbury
Manchester
M20 2LR
******.*******@****.***.**
Mr Jason Mawdsley
Eton Business Park
Bury
Greater Manchester
M26 2XF
Mrs Jean Dodds
Tutor
Dean Road
Bolton
BL2 5BG
Contact this candidate