Customer Service Representative

Candice L. Santanna

**** ******* **., *** *******, TX 78237

Cell: 706-***-**** / Email: **********@*******.***

OBJECTIVE

To obtain a customer service related job that fully utilizes my experience.

EDUCATION

Southern Career Institute, San Antonio, TX

January 2012-Present; Pharmacy Technician student anticipated graduation, April 2013

Central High School, Phenix City, Alabama

1994-1998; Diploma

WORK EXPERIENCE

MMC Call Center/Xerox-ACS, San Antonio, Texas (9/2011-Present)

Help Desk Rep/ Customer Service Representative

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle inquiries and complaints.

• Perform customer verifications.Process orders, forms, applications and requests

• Direct requests and unresolved issues to the designated resource.

• Manage customers' accounts.

• Keep records of customer interactions and transactions

• Record details of inquiries, comments and complaints.

• Record details of actions taken

Wal-Mart Supercenter, Columbus, Georgia (1/2008-8/2010)

Seafood and Produce Associate

• Adhered to food safety and handling procedures and product rotation, sell-by dates and followed sanitation, cleaning, and freshness procedures, including stocking and product rotation.

• Provided quality Customer Service by effectively communicating with Customers.

• Completed product inventory and reports monthly.

• Received, unloaded and moved products with the use of pallet jacks and facility carts.

• Maintained accurate and competitive pricing and signage on products by scanning UPC codes. Checked competitor prices through weekly store visits.

• Maintained overall appearance of the Produce/Seafood Departments by keeping area fully stocked, properly signed, neat, clean, and organized.

BlockBuster, Inc. Phenix City, Alabama (7/2005-5/2007)

Customer Service Representative

• Followed proper inventory controls, merchandising, cash controls and customer issue resolution procedures.

• Ensured store appearance was in compliance with ongoing marketing programs, product was displayed timely and appropriately, and the store was clean and maintained per company standards.

• Interacted with customers in person and on the phone and utilized the computerized point of sale system to complete both credit and cash transactions and maintained member accounts.

BellSouth Columbus, Georgia (5/2002-10/2004)

Toll Operator

• Assisted customers in completing local and long distance phone calls to include dialing and transferring.

• Answered customer questions and performed related administrative duties in the call center.

Awards: Four Customer Service Awards (presented Quarterly)

ADDITIONAL INFORMATION

Proficient in various computer applications including Office, Word, Excel and PowerPoint.

Keyboard, cash register, office machines, and retail related machinery.

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