Project Manager Quality Assurance

Delicia De Souza

**** * ** ******, ********, NY *1210 ● (C) 347-***-**** ● *******.*******@*****.***

EDUCATION

Year Up – New York New York, NY

Major: Quality Assurance Graduation: 07/13

• Participated in an intensive 10 month professional development program with coursework in Microsoft Office 2010, Business

Communications, Business Math and Professional Skills

• Accrued 200+ hours of hands-on training in Quality Assurance such as Software testing, Web Development, and Usability

• Developed project management, team work and public speaking skills through researching, developing and presenting projects

• Participated on the Outreach Committee

Mercy College New York, NY

Major: Occupational Therapy Expected Graduation: 05/16

WORK EXPERIENCE

JPMorgan Chase Brooklyn, NY

Investor Relation Accounting Associate 08/2013- 12/2013

• Developed Communication strategy for 30,000 contacts, for 50 private funds to assist in the on boarding process

• Researched and analyzed accounting statements, subscription documents, investor registries, and tax documents

• Created organized reports to demonstrate trends and differences

• Organized and Coded Discrepancies for private equity fund, while running comparisons between investran and client data

The Bank of New York Mellon New York, NY

Asset Servicing Administrative Intern 01/2013-07/2013

• Organized and provided documents, reports and information to the department and external clients in an useful and well-organized

manner

• Created and maintained database records invoices that were being sent out on a weekly basis

• Created and maintained Excel spreadsheets to track progress of number of invoices that are sent out

• Worked with other teams to support their daily responsibilities.

• Reviewed and Compared previous weekly reports for any Uplift or De-converted clients

• Prepared statistics and report them for the Transformation Project Manager to ensure that we have sent out 1600 invoices reflecting

the new rate

• Prepared emails for Relationship Managers to follow up on clients to ensure company Satisfaction

• Enter data from source documents into prescribed computer database, files and forms

• Verified customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when

account information is incomplete; purging files to eliminate duplication of data.

Stop and Shop Tarrytown, NY

Cashier 08/2011-05/2012

• Accepted cash, checks, or bankcards for payment; completed check and bankcard transactions according to company procedures

• Tallied money provided change and issued receipt for funds received. Calculated discounts or references; requested customer

identification for certain discounts and receipts as required

• Maintained sufficient amounts of change in cash drawer

• Reconciled cash drawer and receipts; documents discrepancies

• Assisted customers in locating specific items

• Maintained register area neat and stocked with necessary supplies

Mercy College Dobbs Ferry, NY

Administrative Assistant 10/2010 – 05/2011

• Assisted Students as they entered office and via phone

• Performed filing, data management, drafting and editing of office memos

• Assisted with all other office administrative duties

• Scheduled appointments and assisted students with registering and locating information

• Obtained confidential files and filed accordingly to reduce risk

TECHNICAL SKILLS & PROFESSIONAL SKILLS

• Possess knowledge of Microsoft Office Suite 2010 (Word, PowerPoint, Excel, Outlook), Windows 7

• Able to type 35 WPM

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