Customer Service Sales

Ekaterina Batalova

** *** *** ****, ******* CT 06483

Home: 203-***-**** Cell: 203-***-****

*********.*.********@*****.***

Objective

To obtain a position in the accounting field that will allow me to utilize

my skills and attain personal and professional growth as well as contribute

to organization's goals which would provide excellent opportunities for

career advancement.

Education

University of Connecticut; Storrs, CT

Bachelor of Arts: Liberal Arts - Economics; 2011-2013

Western Connecticut State University; Danbury, CT

Bachelor of Arts: Accounting; 2009-2011

. Maintained a full course load throughout college while working full-

time in order to contribute 100% to my college tuition and living

expenses

Experience

Wings of Milford; Milford, CT

Team Leader/Server/Bartender; April 2011 to present

. Abilities to conduct interviews, train interviewers, and facilitate

decision-making regarding offers

. Developed recruiting, selection, and training associated with new

employee hires

. Broad-based human resources knowledge to effectively interact with

senior management

. Regularly review and establish performance goals with current

employees

Ruby Tuesdays; Shelton, CT

Team Leader/Server/Bartender; April 2009 to June 2011

. Consistently achieved the highest sales among all full-time employees

through suggestive selling

. Worked in coordination with other departments to ensure that clients

received quality service and satisfaction

. Developed process to effectively manage employee schedules, which was

later implemented by management

. Recommended changes to management based on client or employee requests

and suggestions

Express; Milford, CT

Key Holder/Fashion Expert; April 2010 to November 2011

. Trained and developed sales associates in customer-service skills and

selling techniques

. Responsible for establishing and monitoring store projects and floor

sets

. Conducted various training sessions including: customer service,

register operations, and security

. Consistently met the established team sale goals

Recommendations

. To be provided upon request

Contact this candidate