Customer Service Manager

Maria Andrea Bonifacio

**** ***. *** **** ***** Ca. 90807Phone: 562-***-****

E-mail: **************@*****.***

Website: **********.*********@*****.***

Objectives

To obtain a career in a fast paced medical environment, where I can continue to grow and expand my

knowledge, and skills as a phlebotomist.

Education

Phlebotomy Technician I (February 10, 2013, Long Beach City College)

Comprehensive knowledge of phlebotomy and venipuncture procedures.

Skilled in reading and writing specimen collection and routine testing procedures.

Proficiency in blood collection by venipuncture and capillary from patients of all age groups.

In-depth knowledge of medical terminology and patient care.

Certifications

(CDPH) Certified Phlebotomy Technician I

(MMCI) National Certified Phlebotomy Technician I

(American Heart Association) CPR holder

Trained and Volunteered at Pacific Hospital of Long Beach

Experience

Phlebotomist / Lab Assistant (September 2013- Current job)

West Anaheim Medical Center / La Palma Intercommunity Hospital (3033 West Orange Ave.

Anaheim Ca. 92804)

Demonstrate good working knowledge of phlebotomy and the equipment used in collecting

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specimens from newborn to geriatric patients

Process microbiology, immunology, hematology, coagulation, urinalysis, chemistry, and

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blood bank specimens.

Able to process Pathology reports

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Process specimen for reference laboratory

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Stocking and ordering routine supplies

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Computer entry, filing, telephone communication, and other clerical duties

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Phlebotomist / Lab Assistant (November 2012 – Current job)

Lakewood Regional Medical Center (3700 East South St. Lakewood Ca. 90712)

• Performed venipuncture and skin puncture to obtain blood samples for laboratory testing

• Prepared and organized of patient specimens for testing (blood, urine, stool etc.)

• Collect timed specimens on schedule, aware of the importance of timing in instance such as

therapeutic drugs level, etc.

• Delivered blood samples to various departments as required.

• Worked the emergency room, intensive care unit and various floor in the hospital.

• Able to maintain comfort and privacy of patients during shift.

• Handled phone calls from patients and doctors.

• Carefully followed all safety procedures during phlebotomy work.

• Performed other duties such as data collecting, filling, charging, aiding technologist and etc.

Service desk Associate/ Customer Service (August 2007- Current job)

HD Supply Repair and Remodel (7601 Telegraph Rd. Montebello Ca. 90604)

Answer telephone inquiries from customers and store regarding the status of special orders

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and other service issues.

Process and received special orders.

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Calculate unit prices and communicates with different manufacturers.

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Maintain knowledge of current sales, promotions and policies.

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Assist with new employee training including store policies, services, financing options and

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register operations.

Skills

Outstanding customer communication skills.

Customer service oriented with great organizational and time management skills.

Ability to interact in a positive manner and work in a team environment.

Reliable and dependable.

Willing to try new things and I am interested in improving efficiency on assigned task.

Excellent knowledge of basic computer applications like Word Processor, Excel Sheet, 10 key skills

intermediate and ability to adapt to new software practices.

References

Melody Pascual

Laboratory Manager- La Palma Intercommunity Hospital- 714-***-****

Robert Sanchez

Laboratory Manager-Lakewood Regional Medical Center- 562-***-****

Cristy Rios

Assistant Store Manager- HD Supply Repair and Remodel-714-***-****

Augustine Zavala

General Manager- HD Supply Repair and Remodel-323-***-****

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