Customer Service Medical

SARAH A. EUDAILEY-BURKE

**** ********* ****, #*

Los Angeles, CA 310-***-**** 310-***-****

*****.*****@***.***

OBJECTIVE

To fulfill the duties of an administrative support clerk, data entry clerk for a company or

organization that can immediately benefit from an employee that is timely, dedicated and

knowledgeable of strategies to achieve short and long-term goals that ensure the success

of daily operations.

SKILLS

1245Data Entry

1246General office procedures

1247Type 71 wpm

1248Microsoft Suite

1249Windows 7 Vista

1250Computerized medical billing

1251Customer service

1252Security (Licensed)

1253Excel Spreadsheets

EXPERIENCE

Los Angeles County Museum Of Art 10/2011 to

Present

Los Angeles, California 90035

Customer Service:Gallary Attendant, Greeter Staff Entrance

Strong knowledge and comprehension of the customer service concept for the delivery of

superior service. Over six years experience in providing information to the general public

and private clients. Experience in tactfully dealing with irate individuals over the

telephone and in person. Friendly and approachable with strong communication skills.

Willing to go the extra mile to establish lasting impression of the companies professional

business procedures. Monitor visitors & employees. and issue visitor Badges. Answer

incoming calls and send to the appropriate department. To Guard Millions of Dollars in

Art, Antiques and other valuables. Ensure and provide a safe environment for visitors

and employees

Mrs. Val Cole 02/12 to 07/12

Los Angeles, California 90035

Caretaker Personal Assistant

Monitored & administered medications and refills. Assisted in personal care, toilet &

bathing, dressing etc. Assisted in physical activity; preparation of meals; lite shopping;

assisted in financial matters of preparing checks to be signed off on for pay payroll &

bills.

Kaiser Permanente, Los Angeles, CA 11/07 to 07/09

Emergency Department Specialist

Answered telephones and issued visitor passes. Worked closley with Inpatient Hospital

Stay census lists. Worked closley with medical staff, nurses and physicians in seeking

their approval for various emergency issues. Screened and escorted guest to patient’s

rooms. Prepared incident, lost and found, and property recovery reports. Patrolled the

facility.

Los Angeles County, DHS 07/91 to 06/06

Account Clerk I, Intermediate Typist Clerk

Downtown Los Angeles, Downey, California 90242

Extensive experience in conducting proper office procedures. Professional office

management experience with an in depth knowledge of alpha-numeric filing systems.

Knowledge of accounts receivable and payroll process. Experience in utilizing computer

programs and the internet to research and resolve inquires. Prepared and gathered data

for the weekly financial Electronic Data Systems Report to the Downtown headquarters

for the Director and Assistant Director's Department of Health Services. Verified private

insurances and MediCal and MediCare insurances to bill to the State. Gathered

information and prepared documents for the Auditors. Researched Medical Intermediary

Report accounts. Created tables and spreadsheets in Excel. Recorded in computer data

base. Maintained patient filing system and physician’s revenue report. Scheduled job

interviews and processed time sheets. Maintained updated Clinic and hospital contracts

on file. Worked with Financial Records in the organization and preserving and

maintaining Medical Records.

EDUCATION

Colorado Technical University

Business Program Pending

West Los Angeles College

General Education, Early Childhood Development

Two year certificate program

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