Registered Nurse Customer Service
Resume:
Jeannine Montgomery RN
Livermore, CA 94550
OBJECTIVE
A nursing position that will utilize my nursing and quality background to
improve processes and provide excellent care.
QUALIFICATIONS
Twenty years of caring for the adult patient in the intensive care setting.
Utilizing collaborative care to provide quality patient services and
education. Supplementing my knowledge at the bedside, I have experience as
the critical care nurse manager and have participated in quality review
throughout my career, starting with the National Registry for Myocardial
Infarction (NRMI). Ten years of service as NRMI Coordinator reviewing case
records, I have also researched, organized and completed many
interdisciplinary projects with protocol development hospital wide. Being
actively involved, as well as my extensive knowledge and experience as a
registered nurse has provided me with an understanding of quality
performance, excellent patient care and customer service.
As the manager of a 15-bed intensive care unit I provided direction and
leadership to 60+ employees and responsible for the care provided for our
critical patients. I gained experience in resolving conflict, providing
resources for physicians and staff, managing/hiring/evaluating/scheduling
personnel, fiscal budget analysis, policy and standards development and
unit based quality improvement and education.
EMPLOYMENT
2009-present Quality RN Coordinator, Washington Hospital, Fremont CA
Coordinate cases to review for the physician peer review
process, case identification and reporting outcomes. Provide
chart abstraction for all hospital required Joint commission and
CMS Core measures, ACC, STS, and California CABG outcomes
reporting. Participate in interdisciplinary team reviews for
emergency response and core measure outcomes for evaluation and
education. Focused provider and study reviews, monitoring of
physician provider profiles, quarterly summary and blueprints
for Medical Staff Departments. I have experience with the
following programs: Midas, Horizon Patient, EPIC, AXIS,
Microsoft Word and Excel. From April 2011 to 2012, I assisted
with the operations of quality department under the direction of
the Chief of Quality and trained multiple temporary staff and
new personnel.
2009-2011 Administrative Supervisor, St. Rose Hospital, Hayward CA
On call Supervisor providing hospital-wide nursing and ancillary
support and problem solving utilizing established protocols and
procedures for safe quality care.
2007-2009 Quality Review Nurse, St. Rose Hospital, Hayward CA
Review medical records and abstract data for submission on core
measures for patients with Acute Myocardial Infarction. Review
medical records and abstract data for Internal Cardio-
defibrillator patients with submission to CMS as required for
reimbursement. Submit and prepare collected data on all emergent
percutaneous coronary intervention (PCI) procedures for
participation and designation as an Alameda County Cardiac
Receiving Center. Coordinate and organize interdisciplinary team
meetings, research current best-practice literature, design and
format pre-printed physician orders and develop nursing
protocols for Partners in Practice Design groups. Plan
improvement activities with
Management, staff and physicians, monitor and report progress as
assigned. Generate grafts of reported data and present to
committees for review of quality improvement projects.
Collaborate with other quality department staff, to assure
compliance for improvement processes, patient safety measures
and new standards for Joint Commission and regulatory agencies.
2004-2007 Charge Nurse, ICU St. Rose Hospital, Hayward CA
Responsible for providing a clinical resource and coordinate the
daily patient care activities of the unit, monitoring staff
assignments and scheduling for subsequent shifts. Appropriately
assign staff to provide quality patient care, provide coverage
for break relief and meals or as needed to assist with patient
care to assure proper staffing levels. . Care of the adult
patient requiring ICU care.
Relief Nsg. Administrative Supervisor separate from charge
duties.
2004-2007 Data Coordinator St. Rose Hospital, Hayward CA
Review medical record, collect and submit data for AMI Core
measures, ICD registry, NCDR/ACC registry. Partners in Practice
design team member and relief coordinator.
2000-2004 Critical Care Manager St Rose Hospital, Hayward CA
Responsibilities include the hiring, staffing, evaluating and
managing of employees for a 15 bed ICU. Revised unit structure
standards, the development of protocols, unit education and
annual competency training. Provide overall direction of daily
unit activities and problem solving. Successful Joint Commission
and State review preparation and planning. Financial budget
reporting and monitoring of quality improvement projects and
auditing. Researched, organized and completed capitol equipment
purchase project for new cardiac monitors for the unit.
1992-2005 Data Coordinator St. Rose Hospital, Hayward CA
Chart Review and data collection for the National Registry for
Myocardial Infarction. Analyzed data and assisted in the
development of AMI pathways through interdisciplinary design
team. Organized quarterly quality improvement meetings focusing
on identifying areas for improvement and to monitor door-to-drug
times, aspirin and beta-blocker usage.
1987-2000 Staff Nurse/Charge RN ICU St. Rose Hospital, Hayward CA
Care of adult critical care patients with complex
medical conditions, requiring intensive cardiac, hemodynamic
and/or ventilator monitoring. Transitioned to charge nurse, see
responsibilities above.
1986-1987 Medical/Surgical Care RN St. Rose Hospital, Hayward CA
Care of adult medical surgical patients with a variety of
medical conditions.
EDUCATION
1984-1986 Chabot College, Hayward CA
Associate Degree in Nursing
1977-1979 Cosumes River College, Sacramento CA
Associate of Science Degree
1987 Chabot College, Hayward CA - CCU certification
CERTIFICATIONS
CA Board Of Registered Nursing License #405092 expires 11/2015
CCRN #0102924 thru 6/2010
ACLS last 2/2012 BLS expires 5/2015
REFERENCES Available upon request.
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