Customer Service Representative

Melissa H awk

614-***-**** / 614-***-**** acb11t@r.postjobfree.com 414 Alton Rd Galloway, OH 43119

E DUCAT IO N:

DeVry University G raduation:

October 2011

Associate of Applied Science in Web Gr aphic Design

GPA: 4.0/4.0

• Dean’s List / Alpha Sigma Lambda Honor Society

F ranklinton Career & Technology Center

Completion: October 2008

Business Office Certification

SK I L LS:

Graphic Design: Adobe Suite - Photoshop, Flash, I l lustrator

Web Development: A dobe Dreamweaver, HTM L, CSS

Business Software: M icrosoft Office Suite – Word, Excel, PowerPoint

Motivated Individual Self-Starter Data Ent ry Reporting

10-Key by touch

Customer Services Team Player Problem Solving Detail-Oriented

O rganization Communication

C reative Design Supervision

E M P LOY ME N T H ISTORY:

Sears Home Services Columbus, Ohio

2012 --Present

Customer Service Representative

Cash handling and documentation

Scheduling customer appointment and answering customer concerns

A .C.S I R P processing H illiard, Ohio

2008 –2009

Customer Service Representative

Cash handing and documentation, Customer Service

Data entering, processing license plates and registrations

AMF Stardust Lanes G rove City, Ohio

2006 – 2008

S hift Manager

Cash handing, Customer Service, Managing a crew of 5 to 7 employees.

Composed and compiled closing information in to easily accessible reports, distributing copies to

necessary agents for review and confirmation

Allstate (Matt Holiday Agency) H ill iard, Ohio

2005–2006

Telemarketer

Effectively executed out-bound calls to potential clients, obtaining interest in competitive insurance

quotes

Provided exemplary customer service skills via telephone and inquiring on customer experience,

providing immediate resolutions to concerns and complaints

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