Project Manager Management

Daniel Hyam

IT Project Tech Lead and Project Manager.

10+years of project management experience in Financial and Technology Services, Technology industries, specializing in disaster recovery, as

well as data center movement and migration. Solid experience managing projects in $2MM plus budget range for multi national corporations with

responsibilities includes resource management, analysis, documentation, development, support, testing and deployment across the breadth of the

enterprise. Core competencies: Project Management, Risk Management, Documentation, Disaster Recovery, Business Continuity Planning, and

Data Center Movement and Migration.

Recent Projects

Windows 7 Deployments: Upgraded 2000 Plus users out of 65000 as Phase 1 to Windows 7 migration XP users and Legacy Applications

through Application Remediation. Managed the Project Incident Queue (Sep 2013)

Data Center Consolidation: Consolidation Datacenters for Experian Cheetahmail Post Sandy at (NJ, New York, CA) at NYC.

Application consolidation for Mailers and Storage. (May 2013)

International Data Operations: Australia Store opening for Williams Sonoma through Singapore COLO and CRM Cloud Solution for POS (Point

of Sales) for Australia Stores. (Sep 2012)

F5 VPN: Enterprise Rollout for VPN Solutions for Capital one to consolidate VPN Solutions for Enterprise

Project completed successfully Nov 2011. Successful Rollout for 15000 Plus users (Nov 2011)

Teradata Expansion: Expansion of Teradata capacity to meet growth requirements, adding 20 million plus Storage and Teradata Nodes to meet

ING merger at Capitalone (October 2011)

Datacenter Migration: Upgraded Legacy Servers, and moved Applications and Servers to New Datacenter KDC3 to meet growth requirements,

Capitalone. (August 2011)

CMDB UPGRADE HPSM: Upgraded CMBD Database from HPSD to unified HPSM. Integrated all Lines of Business on HPSM. As part of Project

designed backend solution, deployed as well as conducted training sessions for Config Champions as well CMDB end users in phases. Backend

DB was upgraded to Oracle as well. Entire Rollout was for 14500 CMDB users in the US as well as offshore who access CMDB through Citrix.

Office 2003 to 2007 Upgrade: Successfully upgrade Office 2003 to 2007 for 15000 plus clients also upgraded backend servers to Exchange

2007. Did Feasibility on Office 2010 as well. Microsoft was chosen as the vendor to work with us on effort.

Projects Managed

Budget ($19 million) Project to upgrade Teradata Infrastructure to add Capacity to meet Merger Requirements with ING and HSBC.

Upgrade Teradata Nodes, Software Licenses and Client Upgrade for enterprise.

Budget ($5.7 million) Develop two lower cost NAS products from EMC (replicated and non replicated in each of Nationwide’s 2

main data centers) for Core and Web NAS environment, by using Tier 2 storage and archiving data that is not accessed (read or

updated) in 180 days to Tier 4

Budget is $1.5 million (Enterprise Remote Access)

Deliver a scalable, SSL Remote Access Solution to consolidate remote access enterprise wide to consolidate all LOBs onto the

new enterprise VPN solution to implement multi factor authentication.

Managed F5 Vendor relationship to ensure work contracted out is completed as agreed

Worked with Data Center resources to ensure rack and stack of F5 devices

Decommission old Nortel and Cisco VPN devices across all Capital One Data Center

Professional Experience

Capital One (Richmond VA) – Project Incident Manager July 2013 to date

● Project Incident Manager – Windows 7 Deployment.

● Incident Reporting for Queue Metrics and Resolution rate.

● RCA – Root cause Analysis for Application Remediation and Re occurring Trends.

● Management on site Engineers for Incident Resolution

● Manage technical issues in reference to the Project Rollout.

Experian (Cheetahmail) (New York) – Project Manager Operations Nov 2012 to June 2013

● Project Manager Operations and Infrastructure for NY and International Locations.

● Data Center Consolidation (Post Sandy) (NJ, New York, CA)

● Decommission Telehouse Datacenter NYC

● Load Balancers Upgrade to F5 across sites.

● Upgrade Appliances and Servers at NY1 COLO.

● Datacenter and Application sizing for 2013.

Williams Sonoma (San Francisco) – Project Manager for International Operations Jan 2012 to Oct 30th 2012

● Technical PM Solutions at International Locations for Business.

● Infrastructure Deployment for Australia Stores Sydney.

● Infrastructure Deployment for Singapore

● Datacenter and Applications sizing for Asia Rollout for 2013.

● Integration of NetSuite & Retail Anywhere.

● Used established project management methodologies/tools to develop and execute project plans including – work plans,

schedules, milestones, critical paths, project scope

● Maintained project schedule, identify and track milestones and identify and manage cross functional dependencies

● Provided regular project status reports to stakeholders and management

● Build effective partnerships with, and between, the developers, architects, QA Team, and product managers

● Manage and resolve issues and risks using innovative, creative, or practical ways

● Managed teams that may include offshore resources and multiple time zones

● Execute project within established capital and expense budgets, with monthly actuals/forecast analysis and appropriate

adjustments

Capital One (Richmond VA) – Project Manager for Solutions Engineering May 2007 to Dec 2011

● Manage Infrastructure Projects for Capital one

● Management of offshore/on site resources in cross functional departments

● Manage technical issues in reference to the Project Rollout.

● Develop business cases for the projects and business case assessment tools

● Develop solutions delivery support model for DCS (Data Center operations).

● Work with SME’s, and Vendors to define, break down, and track work

● Worked technologies related to Security Firewalls, Big IP, IDS, Windows & Unix Servers, Net backup, SAN’s

● Managed network devices like Big IP, Network Taps and IDS “Nixsun”

● Involved in Business Bank on boarding, System architecture, Team Leading, Off shore management

● Work with subject matter experts and drive toward finding a resolutions

● Manage IT projects for the Corporate Technology & Enterprise Technology Organization

● Implement engineering methodologies for Datacenter Services & Operations Group

● Budget resource management based on project requirements

● Administer datacenter infrastructure that consists of more than 1000+ Windows & Virtual Servers.

● Oversee Unix Server supporting more than 400 applications for the entire business

NVIDIA Senior Engineer September 2006 to February 2007

● Worked on the Microprocessor Chipset (MCP) team to plan, create, develop and implement test plans

● Conducted root cause analysis to ensure application errors were verified, rectified and tested before Windows Hardware Quality

Labs

● Implemented driver test manager to provide infrastructure to run tests. Performed storage driver (RAID, RAID, USB) compatibility

tests with the OS

● Performed hardware compatibility tests for issues with TCP/IP packets. Managed test beds to run a driver in live production

environment to verify the deployment using PXE boot

● Conducted stress tests (ACPI test, Benchmark tests, Migration Tests) to check stability of the driver in the production environment

● Worked on the different builds of Windows VISTA, 2003, 2000 to ensure they are compatible with platform

● Stress tested the hardware that hosted the server with simulated real time network tests. Tested the Chipsets on Windows 2003

Server to rule out compatibility issues.

Microsoft Technical Lead June 2003 to September 2006

● Worked on the Microsoft Disaster Recovery team as a Technical Leader for the Enterprise Server support team at Convergys.

● Managed Team 15 plus engineers to Resolve and find RCA (Root Cause Analysis)

● Oversaw event logs and debugged memory dumps using Windbg (Windows Debugger) while setting the OS to kernel dumping

● Resolved hangs related to network connection and hardware and software (application) problems Set up user mode logging (Dr.

Watson dumps) for application issues.

● Installed service packs and slipstreaming.

● Deployed clients using Remote Installation Services RIS: Riprep and CD based images, Sysprep.

● Investigated server downs with help from cluster OEM’s since clusters were configured OEM specific

● Worked on exchange servers regarding disaster recovery and assisted with exchange back ups and restores

● Administered storage systems including SAN, NAS and disk RAID systems

● Worked on SAN LUNS going offline recovering the data volume by working on the disk level

● Helped in performing RAID setups: RAID 0, RAID 1, RAID 5 and their combinations

● Set up and maintained the Microsoft Exchange server for the users of the network

Education and Certifications

Bachelors in Commerce – Symbiosis College of Commerce – University of Pune 2003

Technical Summary

● Project Management: PMP, ITIL v3.

● CMBD: Outsourcing: offshore team management, monitoring and setup of ITIL Service Desk,

● Certifications: MCSE, CCNA, CEH, CHFI, A+, EXIN Cloud Computing Foundation

● Database: Oracle, Teradata, DB2 and SQL.

● Hardware Platforms: Dell Poweredge, Sun Sparc, HP Superdome, IBM Mainframe.

● Off shore management, Analysis, Design and Development

● Network Devices: Knowledge of BigIP, Network Tap’s, Checkpoint and Cisco Pix Firewall’s

● Web: IIS 5.0, IIS 6.0, Windows 2003 Web edition

● Deployment: Remote Installation Services (RIS), Norton Ghost

● Patch Management: Windows Server Update Services WSUS

● Backup: Symantec Net backup and Veritas Backup exec, Microsoft NT Backup

● Storage: RAID volumes Hardware and software, SAN and ISCSI

● Virtualization: Virtual Server 2005, Virtual PC 2007, Virtual PC for Mac, VMware ESX

● Systems: Knowledge of (Sun Solaris, Red Hat Enterprise), Windows Vista, Windows (Server 2003, 2000 Professional).

Microsoft Microsoft Certified Professional ID: 2448884

● 70 216 Implementing and Administering a Microsoft® Windows® 2000 Network Infrastructure

● 70 217 Implementing and Administering a Microsoft® Windows® 2000 Directory Services Infrastructure

● 70 221 Designing a Microsoft® Windows® 2000 Network Infrastructure

● 70 220 Designing Security for a Microsoft® Windows® 2000 Network

● 70 219 Designing a Microsoft® Windows® 2000 Directory Services Infrastructure

● 70 215 Installing, Configuring, and Administering Microsoft® Windows® 2000 Server

● 70 210 Installing, Configuring, and Administering Microsoft® Windows® 2000 Professional

Cloud Computing

● EXIN Cloud Computing Foundation

Security

● CEH (Certified Ethical Hacking) 312 50

● CHFI (Certified hacking forensic investigation)

Networking

● CCNA (Cisco Certified Network Associate) 640 607

Comptia A+ Certified

● A+ Core Hardware

● A+ Operating System.

● Certificate Course in Hardware Engineering from IIHT Pune

UNIX Sun Solaris

● Solaris 9 OS Completed Course from COEP Engineering College Pune

● System Administrator for the Solaris 9 Operating System (CX 310 014)

● System Administrator for the Solaris 9 Operating System (CX 310 015)

Programming

● C Programming Certificate from COEP College Pune

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