Customer Service Management

Gary Manogue

**** ******** ***., * ******, MI * *024

Home: 920-***-**** : acb0vc@r.postjobfree.com

Summary

Versatile Director trained in Project Management who thrives in dynamic, challenging and fast-paced professional

environments. Assertive and enthusiastic, with extensive knowledge of the material handling industry and an unsurpassed

worth ethic.

Highlights

Strategic planning Engineering software

Lean manufacturing and design Advanced engineering knowledge

Contract management Sheet metal installations

Project management

Experience

Director of Engineering/Customer Service

January 2010 to August 2013

Borroughs Corporation - Kalamazoo, M I

Managed multiple departments, Customer Service/Project Management, Design Engineering, and

Manufacturing Engineering with 15 professionals.

Increased profits by developing, initiating, and managing key customer accounts with Amazon, Metropolitan

Museum of Art, Academy of Natural Sciences.

Oversaw the development and launch of Aisle Saver HD-10, RTA Cabinets, IMPACT Automotive Work Stations.

Recruited, hired and trained nine new employees for Sales Support and Engineering.

Boosted company efficiency through technology upgrades and process improvements such as PTC Windchill,

and Solidworks,

Worked on implementation team for new ERP system, Microsoft Dynamics AX.

Combined Project Management and Customer Service personnel into one team to better serve our customers

needs.

Directed strategic initiatives to achieve creation and development of Manufacturing Engineering team..

Surpassed revenue goals in thirteen consecutive quarters.

Director of Spacesaver Storage Systems

January 2004 to July 2009

Spacesaver Corporation - Fort Atkinson, WI

Manage the daily operation of Spacesaver Storage Systems with 10 direct and 9 indirect professionals

Cut company operating budget by 55k through error reduction processes.

Responsible for profitability of company with direct sales of 10m +.

Built financial model for new business unit.

Implementation and use of Microsoft Project software using cost performance index to measure profitability of

each project.

Designed and patented anchorless rail system for product line.

National Installation & Service Manager

January 1998 to January 2004

Spacesaver Corporation - Fort Atkinson, WI

Mentored, coached and trained 12 team members.

Implemented parts depot with first years sales volume of .5 million.

Developed and coached network of Installation Service Managers.

Reduced and controlled expenses by tracking each project to budget on weekly basis.

Creation and implementation of certified tiered training program for the Installation and Service Technicians of

corporate distribution network.

Service Specialist

January 1993 to January 1998

Spacesaver Corporation - Fort Atkinson, WI

Provide technical support via phone for distribution network.

Instructor for all installation and service training for distribution network.

Creation and implementation of installation & service manuals and monthly newsletter.

Installation & Service Technician

January 1989 to January 1993

Spacesaver Corporation - Fort Atkinson, WI

Install and service corporate product lines.

Manage on site crews to meet set deadlines.

Identify and make recommendations for product line improvements and design problems.

Managed second largest high density mobile installation for Veterans Administration in St.

Louis, MO.

Machine Operator

January 1986 to January 1989

Spacesaver Corporation - Fort Atkinson, WI

Setup and operation of numerous different types of roll forming machines in the manufacturing of shelving.

Education

Customer Service, 2013

Ritz Carlton Customer Service - Kalamazoo, M I

Project Management, 2005

UW Business School - Madison, WI

Leadership Beyond Management, 2002

UW Madison Management Business Institute - Madison, WI

The Profit Specialist, 2002

Aarthun Performance Group - Fort Atkinson, WI

1999

Dale Carnegie - Fort Atkinson, WI

Inventory Management- Service Parts, 1999

UW Madison Management Institute - Madison, WI

Leadership Skill Series, 1998

MRA Institute of Management - Madison, WI

Management Development, 1998

UW Madison Management Institute - Madison, WI

Field Service Management, 1998

UW Madison Management Institute - Madison, WI

Basic Electrical Maintenance, 1998

MATC - Fort Atkinson, WI

Improving Customer Relations, 1995

MRA Institute of Management - Madison, WI

Auto CAD 12.0, 1994

Wisconsin School of Electronics - Madison, WI

How to Work More Effectively With People, 1992

UW Management Institute - Madison, WI

Military Experience

Subsistence Specialist

January 1984 to January 1986

US.Coast Guard - Cordova, AK

Crane Operator

January 1983 to January 1986

U.S.Coast Guard - Sault St. Marie, M I

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