Customer Service Manager

Valerie Richard

P. O. Box ***, Tolleson, Az ***53

Cell: 210-***-****

**********@***.***

PROFESSIONAL SUMMARY

Innovative Manager seeks position offering opportunities for new professional and personal

challenges. Self starter with a positive, can do attitude who is driven to learn, improve and succeed.

Energetic management professional versed in business management. Emphasizes process

improvement to increase customer satisfaction. Customer Service Manager with a track record of

managing a wide variety of customer service issues quickly and efficiently.

AREAS OF EXPERTISE

Problem resolution Shipping and receiving

Deadline oriented Multi tasker

Microsoft Office Customer service focused

Spreadsheet development Exceptional problem solver

Report analysis Customer service oriented

Staff motivation Vendor management

Employee training and development Strong work ethic

Claims appeal procedures Good verbal/written communication skills

Risk management Proper phone etiquette

Project management Spreadsheet management

Product management • Conflict resolution

WORK EXPERIENCE

Warehouse worker, 09/2011 to Current

Ulta Phoenix, A Z

Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and

schedules. Selected products for specific routes according to pick sheets. Key member of global

distribution operations team, which coordinated shipments across 10 Negotiated bulk shipping

discounts with contracted carriers. Evaluated operational records and made scheduling adjustments to

maximize efficiency. Evaluated operational records and made scheduling adjustments to maximize

efficiency. Oversaw special orders and after hours, urgent shipping jobs. Unloaded, picked, staged

and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse

stock. Reported inventory balances and cycle counts in both the ERP and WMS systems. Operated

SAP shipping system efficiently and accurately. countries. Processed customs duties and fees quickly

to release international shipments. Established transportation cost standards and economical shipping

practices. Resolved service issues in a timely manner, including coordinating and processing returns.

Cleared damaged items and loaded freight. Loaded flat bed by forklift and hand truck. Packed

containers and re packed damaged containers. Used propane forklift to load trailer at warehouse.

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a 0% incident rate.

Banded, wrapped, packaged and cleaned equipment.

Over sea Parts Manger, 08/2009 to 12/2011

T M M X San Antonio, TX

Supervised material flow, storage and global order fulfillment. Maintained accurate stock records

and schedules. Selected products for specific routes according to pick sheets. Processed customs

duties and fees quickly to release international shipments. Oversaw special orders and after hours,

urgent shipping jobs. Reported inventory balances and cycle counts in both the ERP and WMS

systems. Oversaw hiring and training of new employees each quarter. Operated SAP Resolved

service issues in a timely manner, including coordinating and processing returns. Actively

suggested operational improvements to enhance quality, improve production times and reduce

costs. Helped achieve company goals by supporting production workers. Maintained proper stock

levels on a line. Shipping system efficiently and accurately. countries.

Operation Manger, 01/2005 to 09/2009

Mail Innovation San Antonio, TX Making sure meet the PHP every

day. Making sure the mail is Inducted, Processed, and Transfer correctly. Doing daily paper work for

the warehouse Evaluated and reconfigured systems to support customer service and operational

goals. Led cross department initiatives to develop and pursue cost reduction programs. Received

incoming shipments and reviewed contents against purchase order for accuracy. Oversaw

warehousing and storage practices and housekeeping. Resolved service issues in a timely manner,

including coordinating and processing returns. Oversaw hiring and training new employees each

quarter. Supervised material flow, storage and global order fulfillment. Selected products for specific

routes according to pick sheets. Watch and motioning 25 to 50 people at one time.

EDUCATION

Bachelor of Arts: Business and Education, 2015

Grand Canyon University Phoenix, A Z

[3.5] GPA

Associate of Science: Business / Education, 2011

San Antonio College San Antonio, Texas

[3.8] GPA

ADDITIONAL INFORMATION

Completed training: Professional Prospecting Skills, Selling Skills and Techniques Relevant

coursework: Fundamentals of Communication, High school diploma; Associates Degree in

business

Trustworthy, ethical, and discreet and committed to job. Confident and poised in interaction with

individuals at all levels. Detail oriented and resourceful in completing projects and, able to multi task

effectively and a quick learn in new tasks.

Contact this candidate