IT Project/Program Management

summary:

. **+ YEARS OF EXPERIENCE IN APPLICATION DEVELOPMENT, MAINTENANCE AND

PRODUCTION SUPPORT OUT OF WHICH 8+ YEARS OF PROGRAM/PROJECT MANAGEMENT

EXPERIENCE WITH MANAGING GEOGRAPHICALLY DISTRIBUTED TEAMS OF GOOD

SIZES RANGING UP TO 75 PEOPLE

. Extensive experience in interfacing and managing clients at onsite at

various locations

. Good experience in Pre-sales including reviewing RFPs, preparing,

submitting and presenting proposals/solutions to the customer and

negotiations with customers on our proposals

. Managed Application development projects/programs with Waterfall

(SDLC) and Agile (SCRUM) methodologies in onshore-offshore model.

. Managed Application support projects providing Level 2 and Level 3

support by implementing ITSM (IT Service Management) framework

. Mentored project managers and imparted trainings to project managers

within the organization

. Certified Project Manager (PMP) from Project Management Institute

(PMI).

. Agile Certified Practitioner (PMI-ACP) from Project Management

Institute (PMI)

. ITIL V3 Foundation certified

. PM3 (formerly P3MM) (Project, Program and Portfolio Management)

certified. Dell Services internal certification.

. Tools & Technology: ASP.Net 2.0/3.5/4.0, C#, Visual Basic 6.0, SQL

Server 2000/2005/2008, Oracle 9i/10g, Test Director/Quality Center,

Toad, MS Visio, Visual Source Safe, TFS 2010/2012 and IIS

. Industry/Domain: Manufacturing, IT, Energy Trading and Warehouse

Management

. Project Management tools and Methodologies: PMM, ITSM, Project Server,

Clarity, Remedy, Microsoft Project 2010 and TFS 2010/12.

Experience details:

ORGANIZATION: DELL SERVICES (NOV'04 - PRESENT)

CLIENT: DELL INC., USA DURATION:

MAY' 10 - TILL DATE

Project/Product: Domino Express

Project Environment: Dot Net 3.5/4.0, C#, SQL Server 2005/2008, HP Quality

Center, Clarity, Remedy, Microsoft Project 2010 and TFS 2010/2012.

Role: Sr. Program Manager (Location: Austin, TX, USA)

. Managing complex IT programs (ranging from $1.5M to $4M) for Dell IT

with an E2E ownership

. Preparing and managing various plans such as project management plan,

quality management plan, communication management plan, software

configuration management plan, resource management plan and risk

management plan at the program level

. Engaging with all project managers on the program and reviewing all the

project management related plans for each project and ensuring that all

project plans and goals are aligned with program

. Preparing and tracking program schedule, managing risks and issues at the

program level and ensuring a proper mitigation plan is in place for every

risk and a proper traction to all issues and risks

. Representing program status in executive review meetings/calls and

ensuring a clear communication to all stakeholders about the program

status at appropriate intervals

. Facilitating issue resolutions on the program around test environment

conflicts, availability of resources, infrastructure availability, code

conflict with other programs, dependencies with-in and with external

programs, change management and release management

. Ensuring timely escalations at appropriate levels and timely removal of

roadblocks on the program

. Ensuring that quality controls are in place at program level and quality

audits are performed at appropriate intervals for each project and at the

program level

. Doing a comprehensive phase exit review at the program level after every

phase completion and ensuring SDLC compliance for every deliverable

. Capturing lessons learned at program level

. Mentoring project managers within the organization

. Involved in roadmap planning, budgeting, sizing, release planning,

resource planning and talent acquisition

Client: Hamilton Sundstrand, USA; OTIS Elevators, USA

Duration: Nov'04 - May'10

Project: Hamilton Microsoft Lab and OTIS Application Maintenance Center

Project Environment: ASP.NET 2.0/3.0, C#, Visual Basic 6.0, SQL Server

2000/2005, Oracle 9i, Infragistic, Toad, Visual Source Safe, Test Director,

Microsoft Project, MS Visio, IIS

Role: Project Manager (Offshore) (Team size of 50)

. Managing assigned resources effectively and efficiently. Provide day to

day guidance on project issues, and help the team in completing the

assigned work on schedule and assigned incidents, service requests and

change requests with in defined SLAs.

. Monitoring and analyzing the incidents database and measuring performance

against defined SLAs and preparing plan of action to make improvements in

the services to customer

. Identifying and planning for management of risks, and providing advance

triggers to Dell Services and client management.

. Creating and tracking project schedule, cost management tool and RAIDO

Matrix on weekly basis.

. Preparing and maintaining the project plan and communication plan.

. Ensuring the project is delivered with in the assigned budget.

Controlling costs using earned value techniques and cost management tool.

. Defining and managing the scope with the help of various tools like WBS,

Requirements Traceability Matrix, Deliverable Definitions Document and

controlling the scope using change control mechanism.

. Reviewing RFPs and preparing, submitting and presenting proposals to the

customer

. Participating in performing project health checks (reviews) for other

projects in the organization.

. Resolving and/or escalating project issues in timely fashion. Securing

acceptance from client and managing & facilitating communication related

to the project with client.

. Conducting team meetings/briefings. Encouraging team building and

associate involvement. Making knowledge management plan, individual

development plans and training plans for the associates in the team and

contributing to talent acquisition.

. Setting performance goals and conducting performance appraisals for the

team.

. Acting as an interface between the customer and technical team resolving

technical issues, proper client communication and managing the project

end to end.

. Key deliverables: Project Charter, WBS, RAIDO Matrix, Project Schedule

(MPP), Requirements Traceability Matrix (RTM), Project Plan Document

(PPD), Cost Management Plan, Communication Plan, Configuration Management

Plan, Service Management Plan, Deliverables Definition Document, Weekly

Status Report and Project Metrics

Role: Onsite Coordinator (Location: USA) (Feb '06 - Oct '08)

. Developing relationship with the key client stakeholders and acting as a

single interface between customer and the offshore team

. Participate in pre-sales activities to help make new proposals for

various initiatives, review proposals, presenting solution/proposal to

the customer and contract negotiations

. Requirements gathering that includes business requirements document

preparation, reviewing systems requirements document prepared by offshore

team, helping offshore team create WBS and define activities

. Estimating projects and doing cost budgeting at a high level to help

customer in making decisions while they are planning for their roadmap

. Reviewing final schedules, solution architecture, design, test strategies

and plans

. Help offshore team in planning activities, analysis of assumptions,

constraints, risk identification and mitigation of risks

. Resolving and/or escalating project issues in timely fashion. Securing

acceptance from client and managing & facilitating communication related

to the project with client.

. Onsite system testing, UAT support and signoff from the customer

Organization: Motherson Sumi Infotech & Design Ltd., Noida

CLIENT: SUMITOMO WIRING SYSTEMS, JAPAN

DURATION: DEC'02 -NOV'04

Project: Global Finished Goods Warehouse Management System

Project Environment: Visual Basic 6.0, SQL Server 2000, COM/DCOM, Crystal

Reports 8.0, Far Spread Grid, Visual Source Safe

Role: Onsite Coordinator (Japan) (AUG'04 - NOV'04)

Role: Team Leader (Offshore) (DEC'02 - JUL'04)

Organization: Vedaris Technology Pvt. Ltd., New Delhi

CLIENT: AMERICAN ELECTRIC POWER LONDON, ENEL ITALY AND MVV GERMANY

DURATION: AUG'01 -OCT'02

Product ( Workstation

Project Environment: Visual Basic 6.0, Oracle 8i, COM/DCOM, Far Spread

Grid, Visual Source Safe

Role: Systems Analyst

Organization: Aspire Infotech Pvt. Ltd., New Delhi

CLIENT: MICROSOFT, USA

DURATION: JUL'99 -JUL'01

Product: IMScribe

Project Environment: VB 6.0, SQL Server 2000, MS Exchange Server 2000, MS

Exchange SDK 3.1(COM)

Role: Software Engineer

academics

BACHELOR OF ENGINEERING (ELECTRONICS), S.R.T. MARATHWADA UNIVERSITY,

NANDED, MAHARASHTRA, 1999

professional trainings

. PMI-ACP CERTIFICATION TRAINING BY NEW HORIZON, AUSTIN, TX, USA, 2012

. MS Project 2010 Training by New Horizon, Austin, TX, USA, 2011

. ITIL V3 Foundation training by New Horizon. New Delhi, 2009

. P3MM (Project, Program & Portfolio) Training by Dell Services, 2009

. Goal Oriented AND Empowered Leadership training, 2009

. Leadership Workshop by Dell Services, Noida 2008

. PMP Certification Training by MindLeaders, 2008

. Leadership skills by Hero Mindmine, Noida, 2004

. Communication skills by Softspan, Noida, 2004

Contact Details

ADDRESS:

700 Louis Henna Blvd, Apt #411, Round Rock, TX, USA- 78664

Mob: +1-512-***-****, +1-512-***-****

Email: *********@*****.***

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