Customer Service High School
Resume:
Angie Truong
**** *. *** **. ******** California 91803-3524
Phone: 626-***-**** Cell: (626) 789 - 4320 E-mail: ************@*****.***
OBJECTIVE
Seeking position to further career experiences and will enable me to use my strong
organizational skills, educational background, and ability to provide excellent customer service.
EDUCATION
California State University, Long Beach
Bachelor of Arts in Psychology; GPA: 3.5
East Los Angeles Community College, Monterey Park, CA
General Education, 2009 - 2011
Alhambra High School, Alhambra, CA
High School Diploma, 2009
EXPERIENCE
Tokyo Wako 10/2012 – Present
Server
• Provide excellent customer service in a fast-pace environment
• Exceeded guest expectations by anticipating guests needs
• Consistently exceed sales goals by efficiently managing sections and multi-tasking
Boiling Crab 07/2011 – 09/2011
Hostess/Food Runner
• Approximate wait time and made sure guests were seat in a timely manner
• Made sure all food being delivered were correct
• Coordinated with other servers to achieve customer satisfaction
Regal Entertainment Group 07/2007 – 07/2011
Concessionist/Box Office/Floor Staff
• Carefully managed money transactions
• Provide quick, efficient customer services
• Maintained the theater appearance and safety of customers
Regal Entertainment Group 12/2009 – 5/2010
Shift Leader
• Responsibilities included managing employees, money handling, and customer
interaction
• Nightly Inventory duties with the use of Microsoft excel
• Elevated guest satisfaction by investigating and resolving complaints
• Aided in training of new employees and assisted with ongoing performance
improvement of current employees
SKILLS
• Proficient in Microsoft Office
• Years of experience in customer service/customer interaction
• 60+ wpm
Honors/Awards
Dean’s List (June 2010 – Present)
Maintaining GPA of 3.50 or higher
Certificate of Achievement (October 2008)
Achieving skills in Food Services Management C.V.E.
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