Customer Service Manager

Kit Wai Lam

**** *** **.

Whitestone, New York **357

Tel: 917-***-**** Email: *********@*****.***

EDUCATION

Queens College - The City University of New York September

****- ***** ****

New York, New York

Business Administration, Business of Liberal Arts

RELATED COURSEWORK: Corporate Finance, Investment Management,

Microeconomics, Macroeconomics, Microeconomics, Accounting

WORK EXPERIENCE

Diamonds International

March 2013 - Oct 2013

New York, New York

Customer Service / Data entry

- Maintaining and managing the backend of Diamonds International Website

- Providing Customer service through online chat as well as phone calls

- Verifying valid credit card for billing as well as checking for

fraudulent payments

- Providing Daily reports of sales

Subway Restaurant

New York, New York June 2011 -

December 2012

Cashier/Manager

- Managed employees work hours and payroll

- Conducted interviews for job applicants

- Managed cash and credit card transactions

- Worked at a very fast pace during busy lunch hours

- Communicated with customers ensuring them satisfaction of their meal

- Maintained health codes

Homeware Trading

Maspeth, New York

Cashier/Representative/Office Assistant

August 2010- May2011

-Maintained and managed office duties such as mailing, photocopying, faxing

and filing

-Answered phone calls from customers regarding information about our

current merchandise

-Manually wrote invoices for customers

-Counted stock items in the warehouse

-Filed paperwork for items to be delivered/picked up

VOLUNTEER ACTIVITIES

Relay for Life: Fight Against Cancer, March of Dimes

PROFESSIONAL SKILLS

Computer Skills: Microsoft Office Word, Excel, PowerPoint, Access,

Microsoft Project, Mac OS, Microsoft Windows OS

Language Skills: English, Conversational Mandarin

References: Available Upon Request

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