Customer Service Manager

Romanita Badran

***** ******* ******, ***** *******, MD 20878

301-***-**** cell, *******@*****.***

Summary

Excellent communication and interpersonal skills. Capable of handling several tasks simultaneously with ease. Organized self-starter, who adapts quickly to new environments and is dedicated to a high level of professionalism. Possesses a can do positive attitude with detailed organization skills.

Experience

Associate Office Manager / Chiropractic Assistant

Maryland Spine & Disc Center, Rockville, MD

September 2011 – August 2013

* Maryland Chiropractic Assistant Lic.#RC1565

* Assisted with front desk duties such as collecting co-pays, scheduling appointments, answering phones, data entry and balancing end of the day ledger.

* Liaison between insurance companies, building management, attorneys, vendors, and other medical offices and hospitals.

* Directed customer service, inventory management, and billing.

* Provided direct patient care including EMS (Electrical Muscle Stimulation), traction/ spinal decompression, and exercises.

Sales Associate / Business Manager

Nordstrom, Bethesda / Palm Beach Gardens / Bethesda

April 2009- May 2010 – May 2011-September 2011

* Responsible for selling and educating customers about Kiehl’s and Christian Dior cosmetics.

* Point of sale system - ringing up sales, returns and payments on accounts. Opened new credit and debit accounts.

* Maintained follow up and constant contact with customers for replenishment of items, informing new products, and events for store.

* Set monthly goals and scheduling.

Vice President/ Business Owner

Home Helpers & Direct Link, Alexandria, VA

October 2006 – April 2009

* Responsible for advertising and marketing of business to potential clients and referral sources.

* Conducted marketing presentations.

* Performed human resource functions: Interviews, background checks, and staffing.

* Visited prospect clients for home consultations.

Tax Associate

Coventry Health Care, Inc., Bethesda, MD

January 2004 – October 2006

* Produced and prepared various reports such as monthly cash, sales and use tax, annual and quarterly premium tax returns.

* Assisted staff with administrative duties.

* Coordinated meetings and ordered office supplies.

Administrative Assistant / Office Manager

TWD & Associates, Washington, DC

May 2001 – January 2004

* Updated and modified data entry.

* Drafted and proofread correspondence.

* Maintained inventory for furniture, phone systems, and computers.

* Coordinated meetings, webinars, and luncheons.

Education

Business Management Courses

Montgomery College, Rockville, MD

Certification/ License

Registered Chiropractic Assistant, License #RC1565, expires 3/2015, State of Maryland, Department of Health and Mental Hygiene

CPR certification, healthcare provider level, suggested renewal 9/2014, American Heart Association

References

References are available on request.

Romanita Badran

11106 Welland Street, North Potomac, MD 20878 - 301-***-**** *******@*****.***

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