Customer Service Supervisor

Dimetrius Smith

Email: ***********@*****.***

Phone: 909-***-****

EDUCATION

Bachelor of Science Business Management

Associate of Arts Degree

EXPERIENCE

(13 years of Management experience)

9/2012 - 12/2013 STAPLES FULFILLMENT CENTER, Kansas City, Mo

Operations Supervisor:

. Green Belt Project: Lean Six Sigma 5s

. In Charge of Lean Replenishments

. Maintained Departmental BPH Goals

. Deliver continuous improvement in my area of responsibility

. Coached, Developed and trained hourly Associates

. Ensure Company policies and procedures are enforced

4/2010 - 8/2012: KOHL'S E-FULFILLMENT DISTRIBUTION CNTR, San Bern, CA

Operations Supervisor:

. Start up Operation

. RF Scanners Equipment for Shipping and Receiving operation

. Team Leader of 25 Associates; Facility sq. ft 975,000

. Start up facility/Set up Receiving S.O.P's

. Forecast daily operation and execute accordingly

. Troubleshoot transportation and product issues

1/2006 - 1/2010: ULINE, Ontario, CA

Department Manager:

. Leadership of Approx. 25 employees; facility sq. ft 800,000

. Setting monthly process improvements goals; incentives (reward

programs)

. Performed Audits of outbound products and coach/instruct and directed

as required

. Forecasted daily workload and execute accordingly

5/2002 - 1/2006: TOTAL LOGISTICS CONTROL (3 PL), Rancho Cucamonga, CA

Logistic Supervisor:

. Start up Operation

. RF scanners/Guns/Equipment; Labor Management System

. Supervise/Coach staff of 30 associates on daily operations; sq. ft

550,000

. Monitor employee performance on warehouse labor standards.

. Ensure safe working conditions to include warehouse and equipment

. Perform Preferred Method Performance observations on all associates

11/2000 - 5/2002: HEWLETT PACKARD INVENT, Ontario, CA

Material Handler Supervisor:

. Shipping, Receiving and Data entry of all processed merchandise

. Leadership of approx. 13 employees; sq. ft. 400,000

. Supports department goals and objectives

3/1996 - 6/2000: IMSA BUILDING PRODUCTS, Fontana, CA

Machine Operator Supervisor:

. Customer Service Representative for internal operations

. Place and track customer (UPS, Fed-Ex) orders

. Directed and Supervised staff in product loading and delivery

HIGHLIGHTS OF QUALIFICATIONS

Computer Programs: WMS and Red Prairie/Labor Management System,

Manhattan/CICS and AS 400.

Responsibilities: Safety Coordinator; Cost Effective practices, Daily

Audits; Inventory Control.

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