Customer Service Machine Operator

Jamal Brooks

Team Leader

*** ********* **** ** - *******, SC 29040

***************@*****.*** - 803-***-****

Self motivated and dependable team player with a strong work ethic and leadership skills.

WORK EXPERIENCE

Maintenance Worker (Team Lead)

Kenny's Commercial and Residential Cleaning - Hartsville, SC - January 2010 to January 2014

Responsible for the cleaning of commercial or residential property after renovation or construction.

Managed a crew of 4-8 team members.

Maintained equipment, kept inventory of supplies and replenished stock when needed.

Provided services all across the Midlands and Pee Dee Area including McLeod Hospital in Florence, SC.

Substitute Teacher

Lee County Board of Education - Bishopville, SC - January 2007 to March 2009

Responsible for carrying out the detailed lesson plan of the absent teacher.

Ability to multi-task and create emergency lesson plans if needed.

Certified for all school age children grades K-12.

Machine Operator/Assembler

Yutaka Industries - Lugoff, SC - June 2007 to January 2008

Operated welding machinery that created different parts for Honda ATV's.

Increased production in the pulley weld department from 450 parts per shift to 600 parts per shift.

Efficiently created mufflers using a hydraulic press.

Human Services Specialist

F.E.M.A / Augmentation Inc - September 2005 to December 2005

Applied Knowledge of disaster assistance programs with respect to legislation, policies and regulations

concerning human services, housing assistance and grant programs to determine eligibility.

Ability to effectively manage complex case loads in a rapidly changing environment.

Successfully communicated with victims in order to collect and verify information from a variety of people who

may be distraught due to the effects of the disaster and to provide effective customer service.

Ability to communicate in writing to prepare correspondence, reports and recommendations.

Delivery / Will Call Coordinator

Home Depot Consolidation Center - Edison, NJ - December 2004 to July 2005

Responsible for scheduling more than 1000 deliveries weekly in the New York metropolitan area, including

New Jersey and Connecticut.

Assisted the Manhattan Home Depot stores with customer service difficulties, inventory checks, and

merchandise issues in a demanding office environment using Nextel equipment for two-way communication

and the Avaya multiple phone line system.

Processed daily data worksheets for JB Hunt Trucking, Inc.to route next day Home Depot deliveries using

Microsoft Excel.

Knowledge of Home Depot's product database including knowledge of the Lotus e-mail system for verification

of delivered merchandise.

Performed monthly inventory counts using the SAP inventory control system.

Responsible for delivery coordination of will called goods that are shipped from the consolidation center to

the respective Home Depot store that ordered them.

International/ Domestic Shipping Clerk

AEI Quality Logistics - Cranford, NJ - July 1997 to June 1999

In depth understanding of logistics, bills of lading, invoicing and billing.

Logged incoming checks in financial journals.

Assisted the imports department with customer service in a high-volume call center.

Organized a filing system to efficiently record and store sensitive information regarding permits for

U.S.Customs.

EDUCATION

International Business/ Marketing

Howard University - Washington, DC

1998 to 2001

SKILLS

CNC Machine operation, SAP, Lotus Notes, Microsoft Office.

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