Customer Service Project Manager

Patricia I. Villafañe

P. O. Box *****, Ponce, PR 00732-0549

********@*****.*** 787-***-****

Mechanical Engineer + MBA, with three years experience in manufacturing plant owned by global

bottle supplier. Assistant to Projects Manager; plant safety; plant permits; design of plant changes

for new machinery and retooling; design of vibrator for Gaylord containers; customer service and

sales to new customers; supervision of product design and optimization. Special interests in Lean

manufacturing and Six Sigma practice (pending Black Belt Certification).

OBJECTIVE

Obtain a full-time position in the field of engineering and/or business administration, with special

interest in process coordination/business process analysis.

EDUCATION

2010-2012

University of Puerto Rico, Río Piedras, PR

School of Business Administration, Masters in Business Administration, December 2012.

2010-2013 (Specialized Education)

• ISO 22000:2005 Fundamental Course.

• Lean Six Sigma Green Belt.

• PMP Certification Preparatory Course.

• 10-hour OSHA Course for the General Industry.

2006-2010

Syracuse University, Syracuse, NY

L. C. Smith College of Engineering and Computer Science, Bachelor of Science, May 2010.

Mechanical Engineering.

2008, Spring

Universidad Politécnica de Madrid, semester abroad (engineering)

RELATED SKILLS

• AutoCAD, CRM, Design Builder, Lindo, Microsoft Access, Microsoft Excel, Microsoft Power

Point, Microsoft Project, Microsoft Word, Minitab, Pro E, Risk, Visio.

• Bilingual: Spanish and English.

INDIVIDUAL AND GROUP PROJECTS

• Plant Expansion: Assistant project manager for construction of a new building within a

manufacturing plant (quality-control laboratory, plant supervisor’s office, mold maintenance,

equipment and parts storage room)

Construction plans, permits, hiring and supervision of contractors.

Day-to-day supervision of construction, plumbing, a/c installation, crane installation.

• Calculated HVAC efficiency design for a building in downtown Syracuse.

• Energy Harvesting Senior Design Project: designed a building that could harvest energy from

falling rainwater using piezoelectric transducers and turbines.

• Energy Harvesting Senior Design Project: designed an energy-harvesting service station that

included bio-diesel conversion, energy capture from pedometers, hydrogen production, and energy

capture from ergometers in gym.

Patricia Villafañe – p. 2

WORK EXPERIENCE

June 2010–December 2013

Alpla Caribe Inc.

• Sales consultant. Duties include:

Market analysis; budget analysis; machine capacity analysis; strategy & organization

development; customer service for the entire Caribbean; project cost estimates for new

products; pricing; liaison with home office (Austria) for design of new products.

Travel to visit clients in the Caribbean: Haiti, Santo Domingo, Barbados.

• Project engineer in Department of Technical Services and assistant to Projects Manager. Duties

included:

All tasks related to plant safety equipment and practices; plant permits; design and supervision

of plant changes for new machinery, retooling, space reorganizations, etc. Tool design.

Summer 2009

Roche, Internship

• Designed a Predictive Maintenance Program for the equipment in the Facilities Department in

order to prevent emergency part failure.

Summer 2008

Alpla Caribe Inc., Internship

• Designed and built more efficient carts for relocation of merchandise.

• Field assignments involving blow molding machines and water cistern.

LEADERSHIP ACTIVITIES

• Society of Hispanic Professional Engineers (SHPE) – member 2006–2011

• Society of Women Engineers (SWE) – member 2006–2011

• Puerto Rico National Sailing Team – member 1998–2006 (over 50 awards, including Best

Female Athlete Puerto Rico, Sailing, 2003)

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