Project Manager Customer Service

LaTasha Wilson

Project Manager - Pyramid Quality Solutions & Innovations, Inc

Detroit, MI

**********@*****.*** - 313-***-****

Performance driven Project Manager with an extraordinary blend of leadership, business, and manufacturing

industry knowledge. Recognized for my ability to maintain continuous alignment of program scope with

strategic business objectives, and strategically modify programs to enhance effectiveness.

WORK EXPERIENCE

Project Manager

Pyramid Quality Solutions & Innovations, Inc - Madison Heights, MI - 2006 to Present

Promoted from Quality Liaison to Project Manager in 2008. Progressively received more responsibility

to oversee and manage automotive clients’ engineering, containment and representation needs. Manage,

train and coach 15-20 Quality Liaisons/ Inspection Supervisors through the United States. Launch 3rd

party containment, CSI & CSII at OEM (Original Equipment Manufacturers) and Tier facilities such as JCI,

TRW, Denso, Autoliv, Faurecia and Hollingsworth. Oversee all client communications including field reports,

corrective actions, efficiency reports and production reports. Oversee indirect purchasing activities, such as

purchase order, cost reduction, and budget. Collaborate with other departments to integrate indirect purchasing

process. Continuously monitor organizational performance including cross-functional interaction to ensure lean

manufacturing goals are achieved.

Quality Inspector

Fisher Dynamics - Saint Clair Shores, MI - 2002 to 2006

Supervised a crew of 10 employees and trained all new-hires on quality processes.

Inspected and assembled seating mechanisms (recliners) for various automotive manufacturers. Audited and

monitored quality requirements in accordance with the company quality assurance policies and customer

specifications. Conducted inspections at all phases: first article, in-process, in-coming and final inspections.

Documented and reported inspection findings and results and monitored corrective actions to inspection

findings. Collaborated with cross-functional teams to solve quality issues and ensure schematics were in

compliance with the final product.

Accounts Clerk/Teller

First State Bank of East Detroit - Saint Clair Shores, MI - 2001 to 2002

Excelled in customer service: recognized for achievements in customer service accuracy, efficiency, and

professionalism. Maintained appropriate cash limits, cashed checks, established deposits, and issued

cashier's checks, money orders, traveler's checks, cash advances, and funds transfers. Resolved issues with

customers’ accounts; initiated and opened new accounts, and promoted bank services.

Team Lead/Assistant Project Manager

Quick Containment - Southfield, MI - September 1998 to February 2001

Recognized for quality excellence and leadership capabilities. Assisted Project Manager with accomplishments

of several key projects. Led inspection team on the assembly of seating components for Chrysler's Sterling

Heights Assembly Plant (SHAP). Conducted various tests and quality checks on finished products to ensure all

products were tested, measured to specifications and within tolerances, and readability of labels. Documented

findings on the computer in various databases and other internal programs; logged assembly non-conformities

and generated reports (NCR). Oversaw team to ensure full compliance with all quality, safety, and work rules

and regulations.

EDUCATION

Associates of Business Administration

Davenport University

2013

Survey of Quality Tools

Lawrence Technological University

Project Management Principles and Practices

Oakland Community College

Peachtree Advanced Accounting Technology

Oakland Community College

Automotive HazMat Certification in Parts & Warranty

HazmatU.org

SKILLS

Strategic Planning; Cost Management/Budgeting; Risk Management; Project Management, Client Relations;

Product/Supplier Development; Quality Inspection; Efficiency Improvement; Root Cause Analysis; Statistical

Process Control; Microsoft Office

ADDITIONAL INFORMATION

PROJECT MANAGER

Builds credibility; Establishes rapport; Communicate;

Lead; Delegate; Listen; Execute plans; Manage Risk;

Drive progress; Deliver results; Achieve total customer satisfaction!

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