Manager Quality Assurance

JOH N WU, MBA 404-***-**** **** Ohoopee Drive NE, Atlanta, GA 30319 ********@*****.***

P RO DUCT & P ROGRAM M ANAGER

A go-to, know-how and achievement-oriented product and program manager with a can-do attitude and self-

reliant work style in multiple payment disciplines, and with proven track records in the development,

governance, and execution of:

• Large enterprise program leadership, product and experience enhancement, performance and P&L,

as well as relationship and portfolio management.

• Payment strategy, transformation and operation including transaction processing, payment platform

and operating framework optimization and re-engineering.

C areer H ighl ights

Over 14 years of deep, broad, forward-thinking and end-to-end payment expertise throughout product

l ifecycle from conception to customization to commercialization, and from conventional payment

p roducts to alternative to emerging payment solutions encompassing mobile, web, vir tual,

ecommerce, EMV and other enabling technologies.

Proven t rack records of moving complex projects effectively in cross-functional, multi-industry, and

mat r ix-organizational environments both as a dynamic contributor and as a mat rix leader with

effective collaboration, facilitation, influencing and motivating skills.

Extensive global payments experience with over 100 financial programs int roduced worldwide,

i ncluding the fi rst ever Visa prepaid programs in Mexico, Australia, New Zealand, China and

Singapore markets.

Defined and designed an all-inclusive commerce platform that integrates and enhances payments,

loyalty, rewards, mobile, and data analytics across payment ecosystems, social media and digital

channels.

Engaged as payment SME to establish ISIS Mobile Wallet as a “game-changer”/innovator in the mass-

market mobile commerce space.

Professional Overview

P roduct M anager, E lectronic Payment Solutions –X EROX August 2012- November 2013

• Developed, supported, and executed Xerox payment product strategies that reflected compelling,

d ifferentiated, and sustainable offerings that were attractive to existing and prospective clients.

• Managed and enhanced mature product offerings while creating and expanding new product

f unctionalities and markets; defined product requirements incorporating r isk mitigation, control and

compliance framework, and infused cohesion throughout the PDLC process.

• Provided consultative product support and subject matter expertise with direct client and vendor

i nteractions. Identified and remedied clients unmet needs and pain points throughout product

l ifecycle; established and recommended vendor selection criteria and evaluation method.

• Chaired working groups focused on authorization optimization, industry compliance, mobile banking

and payments, EMV migration; conducted t raining courses, authored best practices, and created a

periodical communication series on industry information, business intelligence, technology

advancements and t rends, as well as impacted products.

• Architected electronic payments, banking and government benefit disbursements across diverse

p roduct offerings and across multiple channels encompassing IVR, Web and Mobile to enhance

b randing consistency and enrich user experience.

Manager, Payments P ractice – ACCENTURE April 2011-September 2012

• Proved vital in establishing national mobile payment standards for the Canadian Mobile Payment

Consortium in order to accelerate nationwide mobile payment adoption.

• Oversaw integration of payment brands, mobile network operators (MNO), original equipment

manufacturers (OEM), and t rust service managers (TSM) for Accenture clients.

• Engaged with payment networks, standardization and certification authorities, accredited testing

l abs, MNOs, OEMs, and TSMs to drive business and technical requirements, testing and certification

p rocess.

• Created a holistic ISIS Mobile Testing and Approval Administrative Process and Guidelines for all

d istributions.

JOH N WU, MBA 404-***-**** ***********@*****.*** Page 2

M an ager, Payment Pr actice – ACCENTURE, continued…

• Drove synergies to effectively manage timeline and dependencies by creatively breaking down complex

mobile payment products to components and assembling qualified components into final compliant

mobile products.

• Generated documents on process f low and guidelines as well as vendor and product registration

scheme; created product strategies and platform definitions and requirements.

• Designed and defined ISIS Information Management Systems to bring enhanced features of

enterprise repository and change management t racking systems.

F i rst Representative, China P rogram Manager – I CARD SYSTEMS, I NC. 2010 - 2011

• Conducted in-depth market research on Chinese payment infrastructure with a focus on Chinese

p repaid ecosystem to form action plans critical to China business operations and revenue generation.

• Developed business cases and ROI justifications for new markets, product launches, and platform

u pgrades.

• Drove business and relationship management by seeking partnership opportunit ies, evaluating third-

party supply chains, and assessing on-behalf of service providers.

• Engaged in business presentations and negotiations related to delivery, implementation, competitive

p ricing, interoperability, service levels, and quality assurance as well as legal and tax requirements.

• Set financial/operating targets, managed Shanghai office budget, and ensure alignment with

company’s goals.

• Assessed Chinese card issuers, payment network, third party processors, card and POS vendors, and

merchants’ interest level in issuing, marketing, and processing an integrated prepaid card program in

g reater China regions.

P roduct M anager, TSYS Loyalty & P repaid – TSYS May 2007- August 2010

• Provided deep technical and thought leadership on payment schema and roadmap, including project

i nitiation and prioritization; led brainstorming, solutions mapping, walk-through, check-point, and

lessons-learned sessions to enhance and enforce project methodologies while t racking, accessing and

reporting progress to/for the C-level executives.

• Gathered, compiled, and disseminated industry information and business intelligence throughout the

company via e-mail, newsletters, compliance alerts, classroom t raining, and the shared-drive

repository.

• Represented the company at industry events, including payment and cards expos, forums, and

workshops; liaised with payment brands on strategic initiatives, partnerships, and operational/tactical

issue resolutions.

• Drove plans to rapidly release multi-year backlog of business compliances, including big projects such

as auto-substantiation, PIN-authenticated debit t ransactions, and resolve online mandates and

enhancements.

• Helped t ransition to TSYS Prepaid (from C larity ) by managing payment network interfaces and

systems integration touch points, staging mass BIN/program conversions, and architecting custom

settlement hierarchies and back-office.

Technical Engagement Manager, P repaid Solutions – FIRST DATA January 2007 – May 2007

• Performed technical consulting on prepaid solutions to Fortune 100 clients, including a top online

merchant, a major retailer’s payment system integration, and a global petroleum company’s card

p rogram expansion.

• Defined product strategies/roadmaps and oversaw technical engagements with clients from pre-

contract to post-implementation; managed client expectations throughout the product lifecycle.

• Identified and articulated client requirements, clarified and analyzed rationales behind the

requirements, interpreted and illustrated requirements to IT design teams, and

assessed/communicated project feasibility, t ime-to-market, and other relevant considerations to all

i nternal and external stakeholders.

• Designed a Conversion Requirement Document (CRD) and revised the Business Requirement

Document (BRD) to streamline the business process and communications; drastically cut

i mplementation lead t ime and errors as a result.

Senior P roject Manager – F IDEL I TY I NFORMATION SERVICES January 2006 – January 2007

• Led complex, business-critical projects for major Asia-Pacific clients in t ime-sensitive, obstacle-r ich

settings, providing exceptional t ime, resource, and relationship management for multiple assignments

simultaneously.

JOH N WU, MBA 404-***-**** ***********@*****.*** Page3

Senior Project M anager, F IS, continued…

• Consulted with clients in native languages and in accordance with local cultural standards to

successfully drive satisfaction/retention, enable expansion efforts, and maximize up-selling/cross-

selling opportunities.

• Tracked and revised business and strategic plans to shorten project lifecycle as points of competitive

d ifferentiations; managed cross-functional teams in delivering custom solutions such as IVR, web-

interface, card fulfillment, and other application and enabling tools.

P rogram Manager, I mplementation Manager – VISA INC. July 2000- January 2006

• Managed global-scale, high-profile installation and conversion, maintenance and enhancement

p rojects for top global banks, processors, and payment service providers, including Bank of America,

C itibank, JPMC, First Data, FIS. Fiserv and WorldPay.

• Delivered functional and technical consultations in support of business development and

enhancement, mergers and acquisitions, t ransaction optimization and proliferation efforts.

• Translated technical specifications, operating regulations, system requirements, and network

capabilities into actionable insights and customer solutions; authored VisaNet SMS Settlement BIN

P rocedures as part of Visa reference library.

• Researched and documented process and reporting functions of VisaNet Settlement Services; designed

and deployed complex custom multi-tier settlement hierarchies to satisfy ever-changing client business

needs.

• Served as subject matter expert and oversaw knowledge share with Visa Asia Pacific, Europe, and

L atin America in regards to debt and prepaid program implementations.

Education

MBA – FONTBONNE UNIVERSITY B A, I n te rnational Studies – SHANGHAI I NTERNATIONAL STUDIES U NIVERSITY

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