Customer Service Quality Control
Resume:
Baltimore MD, *****
****************@*****.***
Ericka Davenport
To obtain a position with an organization that offers growth and advancement opportunities,
OBJECTIVE
where I will utilize my customer service skills, and various experience to assist the company
in achieving its goals.
TRAINING Baltimore City Health Department
Companion 12 hours of completion
• We learned the safety rules on how to care in the right way.
• We learned how to take blood pressure.
• Maintained a clean and safe work environment.
Humanim
Customer Service Certification Training
• Participated in 6- weeks of nationally certified customer service training.
• Increased understanding of key concepts to include:
• Uncovering/Meeting customer needs
• Building customer relationship and going the extra mile.
• Explaining features and benefits
• Received intense leadership development and life skills instruction.
HUMANIM-SAV WATT ASSEMBLY LINE WORKER
EXPERIENCE
August 2011-December 2011
Assembled LED light bulbs and poles for quality control. Assisted with record management
and inventory. Sanitize and cleaned work space and office.
GOOD JOBS BETTER BALTIMORE NEIGHBORHOOD CANVAS
April 2011 – August 2011
Provided door to door service about community meeting, gather information on how we can
help make a change in schools, neighborhoods, heath care and other things our city needs.
Provided safety issues. Keep track of data from each neighborhood.
HARVEST FARE GROCERY STORE CASHIER
July 2009 – July 2010
Operated computerized cashier. Provided professional customer service. Make sure all money
was correct. Make sure customers get the correct prices while maintain a clean and safe
environment Also stock items on shelf when products gets low.
University Specialty Hospital
September 2007 –August 2008
Supervised work details for team. Use various dietary utensils. Test hot/cold food using
dietary equipment. Make sure each patient gets the proper meal that was ordered to meet their
nutrition need. Scheduled meal and snack time along with taking trays to patient’s rooms.
Make sure areas were clean and safe.
Natio Retail Federation (NRF) certification March 2013
CERTIFICATI
nal
ON
Page 2
Contact this candidate