Engineer Design

Byron T. Jackson

**** ********** ***.

Desoto, Tx 75115

469-***-**** cell

OBJECTIVE: To obtain a position that will enable me to utilize my

experience as well as contribute to the growth and advancement of an

organization.

EMPLOYMENT:

Alcatel-Lucent, GNOC Engineer February 2013 to

Present

* 24x7 NOC operations experience, network/telecom/IT

experience.

* ITSM and Remedy ticket handling,

* Troubleshooting (to include some configuration mgmt.), provisioning,

incident response, and event management.

* ALU Microwave Gear: MDR-8000, * 9500 MPR, TSM-8000 (Network

Manager), ALU IP/MPLS Gear: 7705 SAR, 7710, 7750, 5620 SAM

* Provide support for implementing Carrier/Metro Ethernet

transport/backhaul networks with both point-to-point microwave and

optical segments.

* Current/recent experience in support of WiMax networks

*Experience with RuggedCom WiMax equipment

*Experience with RuggedCom Ethernet switches

*Experience with RuggedCom NMS

*Experience with 5620 SAM platform or equivalent

*Experience with CISCO ACS platforms

* IP routing experience, including MPLS, OSPF and BGP protocols

PEG Bandwidth, Network Operations Engineer June 2012 -

February 2013

Participate in 24x7x365 shift coverage in Network Operations Center

-Knowledge of MRV OptiSwitch 906, MRV OptiSwitch 940 and MRV OptiSwitch

9124.

*Knowledge of Linux Scripting.

-The ability to provision MRV Ethernet Opt switch in a Ring configuration.

*In addition to adding Ethernet Ring Protection (ERP)

*Providing 4G, LTE at bandwidths 50G to 300G; to cellular carriers

(Verizon Wireless,

*AT&T and US Cellular) 1G to 10G wireless backhaul

-Provide SME support for development and validation of Instruction Training

course material

-Demonstrated ability to test and troubleshoot PDH and SDH/SONET

transmission at DS1, DS3, OC-3/STM-1 and OC-12/SM-3 levels

- Provide support for implementing Carrier/Metro Ethernet

transport/backhaul networks with both point-to-point microwave and optical

segments.

-Support of Extreme Network's Ethernet over Microwave & Mobile backhaul

-Knowledge of MW Radios ie Nera, Exalt and Ceragon Evolution Series

-Provide support per request from various technical groups; investigate and

troubleshoot issues.

-Help with repair and recovery from hardware and/or software failures;

coordinate and communicate with impacted customers.

-Layer 2/3 based backhaul solutions for 3G and LTE wireless networks

-Identify system performance issues and drives the development of tools to

correct

-Ensure that the technical environment is properly monitored and that any

problems are rectified.

-Performs diagnostic testing on network systems and infrastructure

problems.

-Demonstrated ability to test, optimize and troubleshoot Carrier/Metro

Ethernet including validation of QoS, VLAN, Provider Bridge, RSTP/MSTP

-Coordinate all hardware and software problems or repairs channeled through

outside vendors and service providers.

-Prior experience configuring and troubleshooting routers and multi-service

access switches

-Performs configuration, testing, and change control documentation of

enterprise systems and network infrastructure platforms, systems/software

administration, backup/recovery.

-Working knowledge of microwave radio propagation characteristics including

types of interference, fading and atmospheric conditions

monitoring, problem resolution, and change management, periodic performance

reporting (KPI's) to support capacity planning

-Maintain operational, configuration, or other procedures, data center

environmental and monitoring equipment-Perform periodic performance

reporting to support capacity planning.

- Several years prior experience with network live traffic cutover,

swapping and hardware and software upgrading processes.

Matrix Resources Inc. Network Design Engineer February 2010

- June 2012

. Design AT&T circuits utilizing Granite 7.1,

. Familiar with Granite Works ordering

. Creates XNG DS1/DS3 paths and identifies available facilities

. Interfacing with internal and external customers

. Complete utilization of CTS (internal ticketing) system

. Maintain and update the XNG database of circuit inventory and

ordering information

. Experience building circuit segments in Granite Xng and making

updates to paths and segments

. Proactively monitors and track submitted order status to

completion and communicate updates to team.

. Maintains and updates the XNG database of circuit inventory and

ordering information

. Experience with Microsoft Office, MapInfo, Visio, and ability to

interpret topography, network design maps and CAD designs.

. Design UMTS T1 circuits from NODE B's to the Media Gateway via

Granite

Glow Networks, NOC Engineer May 2009 - Jan

2010

. On assignment with Force10 Networks, Plano, TX

o Help establish Network Operations Center

. Complete interaction with customers via internally and

externally to help resolve complex network issues.

. Create tickets utilizing Oracle Application Database.

. Notify customer according to SLA (service level

agreement) of all Critical and Major Network related

issues.

. Created operational procedures according to best

practices from past NOC experience.

. Knowledge of network Management tools such as TN-Expert,

TransNav, Netsmart 1500 and Netcool.

. Completion of Force10 Networks Traverse Advance Ethernet

Training course.

NTE, INC. Network Circuit Design Engineer August 2008 -

Feb. 2009

. Design Verizon circuits utilizing Granite 7.1 via Xng client

. Creates XNG DS1/DS3 paths and identifies available facilities in XNG

. Designing circuits from payloads of T1, T3, STS1, STS3, STS12, DS3,

OC3, OC12, OC48 and OC192

. Experience with creating and submitting ASR's for LECs

. Interfacing with internal and external customers

. Complete utilization of AT&T (internal ticketing CTS) System

. Proactively monitor and track submitted order status(s) to completion

and communicate updates to team

. Maintain and update the XNG database of circuit inventory and ordering

information

. Following up with LEC representatives and PMs to track FOC dates,

deliveries, delays or issues

. Managing spreadsheets and schedules of projects and work orders

. Experience building circuit segments in Xng and Xpercom and making

updates to paths and segments

. Proactively monitors and track submitted order status to completion and

communicate updates to team.

. Maintains and updates the XNG database of circuit inventory and

ordering information

. Functions as first line of escalation with LEC/IXC to meet the demands

of local market.

. Experience with Microsoft Office, MapInfo, Visio, and ability to

interpret topography, network design maps and CAD designs.

Alcatel-Lucent, Network Engineer, GNOC Oct 2005 -

March 2008

. 3G, GSM, GPRS Wireless Soft switch

. Worked on globalization services team from North American to Asia

Pacific & Caribbean.

. FOC for the Atrium wireless switch

. Help develop a 13 person Global surveillance team

. Mentor a staff of Co-Ops and junior engineers.

. Complete analysis of all Critical, Major and Minor alarms to meet SLAs

. Familiar with Alcatel Products such as the Atrium Spatial 5020 switch,

Alcatel-Lucent 1677 SL, 1696, 1603, 1680 OGX, Telabs 5500, ALU 7750SR

and Lucent 5ESS, ECP and AP.

. Completion of Alcatel's Service Router 7750 SR Introduction

. 7750 SR Platform Service Implementation Course

. Monitor via NMS/EMS using Netcool, 1353 GEM, WMS & 5020NM Ability to

test T1, T3, OC3,OC12, OC48 and OC192 ckts

. Working closely with Field Engineers, CTAC Engineers, Product Managers

and customers such as T Mobile, Cingular, Digicell and Dobson.

. TDM Voice Networks, Communication Service Providers (CSP), Integrated

T1 for Voice and Data, Wireless Internet/Data Services

. Familiar with Layer 2 Private Network(L2PN), Virtual Private

Networks(VPN), Unix Scripts, SS7 signaling, UMTS, GPRS

. Familiar with CTS Ticketing System & Granite database and ability to

design customer networks while utilizing Granite software.

. Remote troubleshooting T1 circuits utilizing Net analyst & Centest

8/1992-11/01 CTAC SYSTEM ENGINEER 2, ALCATEL USA INC

. Function as High Level Technical Support in the performance of onsite

and remote diagnosis, troubleshooting and resolution of complex

transmission hardware/software SONET (1633 SX, 1680 OGX) problems in

compliance with maintenance contract requirements. Ensure the timely

and efficient escalation and resolution of all operational technical

issues (via trouble tickets, (TRAXS) reports, etc.) through Alcatel

TAC, second level support (Network Engineering), and R&D

. Assists with the general management and FSEs of network DACs, upgrades

BER testing, growth beyond service (GBS) problems, repairs, parts

replacement, while also reporting design, reliability and maintenance

problems or bugs to design engineering/software engineering.

. Perform nodal hardware and software upgrades for 1633 SX and 1680 OGX

Optical DACs and software maintenance and feature releases. Provide

technical guidance to FSEs performing installation, maintenance and

upgrade tasks for strategic customers. Responds to situations where

first-line product support has failed to isolate or fix problems in

malfunctioning equipment and conduct assigned research for customers or

senior engineers (1+ year)

. Provided customer with document interpretations

. Knowledge of TL1 Commands,

. Test and Turn-Up Procedures.

. BER testing, Power Out, Receive Sensitivity, LBO IN and LBO Out

. Ability to reduce cost by thousands of dollars by reducing the number

of customer returns

. Help resolve customers issues in a timely manner by reducing customer's

downtime

. Ability to detect hardware and software

. Very familiar with payloads types DS1, DS3, STS1, STS3, STS12, OC3,

OC12, OC48

. Complete knowledge of Microwave Radio Systems.

. Maintained, Test and Tune all equipment.

. Ability to troubleshoot down to component level using state of the art

test equipment such as Oscilloscopes, RF counters, Digital Volt Meters,

Signal Level Generators, Digital Communications Analyzers and Spectrum

Analyzers

. Complete knowledge of Microsoft Office Applications

3/1988-3/1992 Interior Communication Electrician, U.S. Navy

. Install, test and maintain all shipboard communications to include

Navigational Equipment, Flight Deck Landing Equipment, Dimension 2K

Telephone Equipment, and Alarm and Indicating Equipment

. Assigned as a Departmental Supply Petty Officer and managed a 10 man

working team. Duties include scheduling and inventory control,

coordination of personnel to designated work areas to meet customer's

demands in a timely manner

Contact this candidate