Sales Customer Service

ED C. TUCKER

***** ******* ***, **** **-** • Murrieta, CA. 92562-9738

951-***-**** • ******@*****.***

MANAGER: Sales Training, Customer Service

Top performing professional with history transforming territories and teams into high-performance customer-focused sales

powerhouses.

.

Strategic Analysis & Planning • Client Acquisition & Retention • Business & Sales Development • Marketing

Critical Decision Making • Event & Schedule Planning • Presentations • Demonstrations Relationship Building Negotiations

Team Building & Development • Talent Management

GOAL STRUCTURED SOLUTIONS, San Diego, Ca. March 2013 – To Present

Call Center Representative

Duties included notifying borrowers of their loan payments date as well as other options that applied to their loans. Access to several data bases

which provided detail information on the borrower.

BRIDGEPOINT EDUCATION - ASHFORD UNIVERSITY. San Diego, California 06/2010- 2/20/2012

Military Enrollment Advisor

My position was to provide accessible affordable innovative high quality opportunity and degree programs that meet the

diverse needs of individuals pursing integrity in their lives, professions, and communities.

US FINANCIAL MANAGEMENT, INC., San Diego, California • 2/2009–04/2010 (Company Closed) Debt Consultant

Followed up on web-based leads by phone and in-office interviews for debt management firm. Determined level of interest and viability

of account. Obtained and reviewed credit reports. Prepared proposals detailing plans and tactics to resolve credit problems. Delivered

sales presentations. Maintained communication through client involvement in program.

Contacted minimum of 40 prospects per day.

Lowered severely distressed client’s debt from $70K to $20K, expertly aligning them with program.

GOAL FINANCIAL, San Diego, California • 7/1998 –1/ 2009 (Company moved out of San Diego) Senior Loan Consultant

Prospected and secured new clients seeking to obtain financing for educational needs. Processed both government Title IV and

private loans to schools throughout US.

Set new company record, producing $3M in government and private loans.

and retained +2,000 clients.

Named “Top Producer of the Year” in 2006.

Honored with “Achievement Award” and “Attendance Award” in 2006.

ADDITIONAL PROFESSIONAL HISTORY

ASSOCIATED TECHNICAL COLLEGE, San Diego, California • 3/1997 – 5/1998 Job Developer & Counselor

Oversaw recruitment and training of enrollment candidates; managed external relationships.

CENTURY ONE COMMUNICATIONS / US WEST, San Diego, California • 1/1990 – 12/1996 Marketing Manager

All functional areas, including recruitment and employment, personnel records, employee relations, job evaluation, compensation

management, benefits administration, organization development, training,EEO

Built #1 sales team in company, expertly training and developing reps’ talents.

Sold +500 units in only 2 months.

EDUCATION & PROFESSIONAL DEVELOPMENT

Bachelor of Science in Business Administration & Marketing

Wilberforce, Ohio Xerox Sales Training Institute, Chicago, Il

Resume

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